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he was punctual, cleaned up after himself and finished the job on time.
I was impressed by their professionalism from the beginning. The job supervisor was always willing to explain what they were doing and why. Putting wrap stuff around the hole in the wall where the window is going to be? I didn't know the reasons WHY they did it, so I asked. It's lucky I wasn't paying them by the question! They always were willing to give me all the information I needed. No question was treated as 'dumb' or 'unnecessary'. They taught me so much about why it should be done the way it was. Often I would check it out online and they were doing the work exactly as the siding and window companies recommended. This made me feel all the better about hiring them and trusting in their knowledge and skill.
The job started out as only window and siding replacements. The siding is the concrete Hardy Plank siding, but first they had to remove the old (1959) siding. The windows replaced were the old single pane aluminum. They even brought a chain saw one day to assist me in removing some bushes that were in their way and I no longer wanted. They would have gladly worked around them, but I saw the opportunity to remove unwanted bushes.
They also removed the old window sills and replaced them with new mahogany to match the rest of the mahogany woodwork in the house. They custom stained the wood to match existing woodwork too. You cannot tell the difference between the new and old woodwork.
They even came and talked to me about the roof vents and the ones in the ceiling above the porches and deck. They advised that I did not have the recommended airflow in the attic. So they fixed them. Oh yes, they also assisted me with replacing the screen in the vents under the house, as a few of them had cracked over the last 50 + years. Those have remained completely solid and were well done.
I was so impressed with the quality of their work, plus how easy they were to have around, that I expanded the job to include adding additional insulation in the attic, and fixing the crawl space under the house. Back in the 90's when the sewer had been put in, whoever did the work did not remove the dirt dug up. It was piled near the footings and could have caused problems. The vapor
While this part of the job was being done I left it to someone else to supervise and went on vacation. THAT's how comfortable I was with this all-American crew! They were GREAT! In fact, they worked really well with the electrician I'd hired to rewire the whole house. (I decided to go ahead and replace lighting with all the other work going on. The electrician doing the install pulled out a handful of blackened wires above the kitchen. Time to rewire for safety!)
Then I expanded the job to include remodeling my family room, which is a converted two-car garage. It had been converted back in the 70's and was always REALLY cold. I'm on the east side of Portland and get the Gorge winds hitting my house head on., as my house faces east. I could feel a breeze in my house, which was the reason for new siding, windows and insulation.
Imagine my surprise when the Supervisor told me they'd found a 4" gap left in the wall and covered up with bricks outside. As the bricks aged and the mortar cracked, air was freely coming in. No wonder I was cold!
They took all the old paneling and insulation out, then brought the old garage door wall from 2x4's to 2x6 to match the other walls. Then they put in new thick insulation (advising me on what would best work in the space) hung new drywall, enlarged the closet from 3' to 5', hung new closet doors, new moulding at the ceiling and base of the walls.
Part of this job was to remove an existing outside door that originally had been the side door out of the garage. I felt this was a door that was a security problem, so I had it removed. I also had them replace my laundry room outside door with a heavy duty door.
Now I had a lovely new family room and had pulled up the carpet before they started taking out the old drywall. I now decided I didn't want to replace it with carpet, as it was a concrete floor (garage) and was slightly slanted down. They leveled the floor and installed cork, but in the form of snap together planks (like the laminate floors, but cork that can be refinished and has a 10 year warranty). I'm REALLY happy with the floor and have had not ONE problem.
They even assisted me with replacing all the door hardware in the house, including new deadbolts where there had been none. Oh, and they installed the TV mount on the wall. It's one of those large brackets where you can move the TV (50") up and down, in and out, plus rotate from side to side. The installation had to be done really well so the TV would be stable. I tell you, these guys were ever so helpful and accommodating! (Of course, I did pay them for the additional work but never felt cheated.) They also installed a new metal security/screen door on the front door, then I noticed them doing something to my solid hardwood front door and asked what he was doing. He said the door was off just a bit so he was making it close easier for me.
I was actually sad to see them go. Months later I had them back to rebuild and enlarge my shed; including adding shelving. Next I want to remodel the kitchen and dining room, and I'll hire them. No need for getting other bids. They were worth every penny!
Part of my enthusiasm for them is how responsive they were when the laundry room door shifted and I could see a bit of daylight (that darn wind really
Another thing was the quality of the paperwork at our final accounting. Everything was professionally done and put together in a way that I could file it all. Even the warranty information was there all nice and neat. The final accounting was exact and well done. There were NO bad surprises, which is a big deal all by itself. I hate nasty surprises, and they were fabulous about talking to me as the work went along, or when they found something unexpected.
Funny Story - When replacing my windows, they carefully removed the alarm system sensors from the windows, packaged them and put them in the supervisors work van. I didn't think to warn the security company before I'd left for vacation, as I just did not arm the system. When I returned, I called the security company about coming out and adding new fire and smoke detectors. (That blackened wiring in the kitchen worried me, even though it was all replaced.) They told me they'd been busy troubleshooting my home system and it was driving their tech people buggy! It seems that my alarm system was reporting the windows as fine, but then they were disappearing off their system at night! Every time the supervisor arrived in the early morning, the system worked, because the sensors were in his van in my driveway. When he went home in the evening, or left for lunch, the system went haywire without the sensors in his van in the driveway. OOPS!!! Be sure to report to your security company!!
I've enthusiastically recommended them to others, and some friends are planning to hire them for their home remodel this upcoming year, as they were impressed with the quality of work done at my home. Even my boyfriend hired them to assist him on a few things he wasn't sure how to do in his own home remodel."
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