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We would strongly recommend
In 2007, I had them install a new furnace in another house. They were fabulous. In more than 9 hours and the electrician left debris including sharp pieces of wire and screws everywhere - just perfect for pets to ingest.
The next day, the AC wouldn't start. They wouldn't come back without my paying extra because it was after hours. I had to wait another week for visit two. And, visit three, and then I emailed the owner. Then, I got some action. However, it took at least 5 more visits, wasted Saturdays, missed appointments, you name it. All the while, it was 90+ outside, I was out more than $5K and
The receptionist was rude and dismissive and threw me under the bus, making me deal with the electrical company and the City of Portland for inspections. She told Bear Electric I was "furious." Trust me people, I can let it fly. But I never lost my cool with these people. Not once. I was persistent and polite and clear - Just get me an AC that works!
Oh, did I mention the install failed inspection? Yes. They had to relocate the box on the outside of my house, because it was more than two feet from where code required it to be. Hello? Two feet? This meant yet another visit, more inspections and additional holes drilled into the side of my brick home. I'm screwed if I ever have to call for warranty service, which I'm betting will happen this summer.
After all of this, I contacted Columbia because I believe I deserve some money for the time I wasted having to deal with their incompetence. I mailed, I emailed and I called multiple times, but they ignored me. I got an attorney friend to threaten suit. In the beginning, they returned $293 because their bid included installation of another vent, which they didn't install, but that was the only money I got back from the $5K+ they charged me for this awful waste of time.
In the end, Columbia simply refused to contact me, they didn't return my attorney's calls and they rejected service of registered mail. I could have sued them for free or filed a complaint with the
I don't know what happened to this company.
We choose them based on the their outstanding Angie's List Reviews, the fact that they were a Carrier Brand authorized repair company and that my father-in-law who has been in the industry for over 30 years had had exceptional contact with them in the past.
The service technician was exceptional and provided an accurate diagnosis and stated that someone would call the next day with detailed information for us to use to make a decision on the best repair course.
At no time did I feel pressured to make a decision - and at the time of this posting - my wife and I are still considering the best course for us.
I would highly recommend them!
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