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Once they had our deposit, all their reassurances of quality costumer service went out the window. I became pregnant during the design phase and we decided to go ahead with the project because they assured us that they could complete the project on time and on budget. We ended up having major concerns from the beginning that started with their timeline and budget going off track almost immediately. When we tried to address our concerns we were treated with disdain. There was a complete disregard for safety on the project. Their lead carpenter, the owner's cousin, couldn't answer questions and constantly told us, "I don't know and I don't want to get in the middle," even though he was the only person on site who was available to answer questions. Their office was chaos and we got shifted numerous times from project manager to project manager to owner and back again.
In November while we were on vacation they started to demo our bathroom. This was explicitly against our instruction to not begin demo there until we were home and could have mold remediation available because we suspected that it would be necessary. We arrived home from vacation on a Friday night to find our bathroom demo started and the door open along with a major opening in the wall where there was black mold behind the old shower walls. Nothing had been done to secure the area. We were told by a mold remediation company that the damage had been done that they only thing left to do was to fog the new and old framing with a mold inhibitor.
When we tried to address the budget and timeline issues in early January (it was supposed to be done by late January 2013 and was nowhere near completion - demo was still being done), the owner SCREAMED at me on the phone that it was all my fault. This would not be the last time he screamed at me... We finally fired the company at the end of February. They had only completed the demo and framing and windows and rough in electrical at this point and the exterior was still not complete. They had reached our maximum budget with insulation, finish electrical and plumbing, drywall, paint, flooring, bath and kitchen, paint and gutters UNFINISHED. We ended up using our contingency money to finish the work ourselves and hire an ATTORNEY, all while having a new baby. We found out the the $5,000.00 we had paid them to cover the electrical work was not paid to their subcontractor nearly two month after we had paid the bill. We ended up having to rehire someone to finish the electrical work when the previous contractor refused to finish it because he had not been paid.
At one point their project leader stopped by the house in mid February 2013 to discuss an amicable end to our business with the company. The owner accompanied him, despite our request to not have him in our home. With the project leader and my husband there, the owner proceeded to yell and scream at me while I was 7 months pregnant and started to have premature contractions. My husband and I begged him to leave and the project manager had to forcibly remove him from our home.
At the time of our firing them in late February 2013, we had paid
For this disparity in questionable charges
Our experience was absolutely horrible and I would like to save anyone else the time, money and "
The remodel was suppose to be only $35,000.00 and ended up costing us over $60,000.00. these guys kept coming back to us and asking for more and more money in order to complete this job. They would take our money and not provide us receipts. They had no contract agreement for us to sign and the overall quality & craftsmanship of work was not good either.
After going $30,000.00 over our budget (and we did not change anything from our initial walk through) it was like pulling teeth to try to get them to come back out to fix the negligence they left behind. (there was dirty hand prints prints left on our freshly painted walls throughout the house, there was unfinished dry wall work, lighting and plumbing fixtures that were not hooked up properly, they broke our glass cook top and never paid us for a new one (we had to pay for a new one which costs us over $900.00) they did touch up work to color match our kitchen cabinets after they originally painted them and it was completely wrong and they would not come back to fix this either (we had to hire another painter to come take care of the kitchen cabinets which again cost us an additional $900.00). The overall paint work throughout the house was not to quality either- there were multiple spots where there was not enough paint on the wall and it was bleeding or flashing through and they would not come back to fix this either.
Our original agreement was that they would also provide a new roof on the house outta the budget but they ended up backing out of the agreement and so we ended up having to hire a roofer ourselves- which resulted in an additional costs to us.
THIS WAS AN ABSOLUTE HORRIBLE EXPERIENCE, We requested that
WE HIGHLY RECOMMEND THAT YOU DO NOT USE THESE GUYS FOR ANYTHING. They will lie to you about what they will do, ask you for money they are not entitled to and threaten to
WE RECOMMEND YOU TO HIRE SOMEONE ELSE AND DO NOT LOOK FOR THESE GUYS TO DO WORK ON YOUR PLACE-OUR EXPERIENCE WAS FULL OF HEADACHES, RESISTANCE, AND A VERY FRUSTRATING AND PAINSTAKING PROCESS. THESE GUYS ARE NOT GOOD GUYS. STAY STAY AWAY.
This project is a pretty sizable undertaking and they have been able to work well with our architect and structural engineer to ensure it is being done to their exact specifications. Everyone at MUD has been very approachable if we have any questions and great at sharing their opinions if we feel like we need some extra input on some details of the project.
We cannot emphasize enough how pleased we have been with this experience thus far. We are very excited to see how the project turns out when it's complete!"
One day we happened to run into
My impression of "
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Battle Ground, WA
Battle Ground, WA