Portland Dry Cleaners

PORTLAND, OR

328

Dry Cleaners are in Portland

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"We asked

Portland Dry Cleaners Provider Name Locked

to dry clean a comforter for us that has been previously dry cleaned at other cleaners. No major staining was involved in this job. The Monday after we noticed that the comforter wasn't really clean at all. The cat hair was gone but it still had telltale signs that no normal dry cleaning had been performed. I brought the comforter back to see about a refund but she would not hear my complaint. She offered to try again but i declined the offer."

"I called to find out if they did alterations. The person answering the phone said, "Yes," so I said that I would be right there. When I arrived, they took my dry cleaning, then handed me a card for the person who does alterations. I was flabbergasted - why wouldn't they have told me on the phone that they couldn't do my alterations that day? On the plus side, the cost to clean a wool jacket was very good - $3.80. But given their inability to provide information, I will pick up my dry cleaning when it is ready, and never return."

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Portland Dry Cleaning Articles

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After spending time and money choosing the perfect dress for your big day, you need to protect your investment. Preserve your wedding dress properly so you can pass it down to the next generation.

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Portland Dry Cleaners Reviews

"For this

work, they did a great job. No hassles, I explained what I wanted done, we marked the items with pins (no need for fitting) and away I went. The work was well done, on time, and well priced."

"The last time I went there in October 2009 was with a down comforter - When I got home I discovered there was a good sized rip which had been pinned closed.

couldn't be bothered to tell me, let alone apologize or fix it - just sneakily send me home with damaged goods. A few months before this I had taken clothes in - which were not ready when promised - the owner/manager responded "what do you want me to do about it?" Again no apology - no real customer service ability at all. This business is within walking distance of my home and I will never go there again."

"Everything was excellent. I like this cleaners because they are very conscientious about doing things in an environmentally sound way including the way they outfit the shop. They're near my house and the owner has always been friendly and very willing to discuss any cleaning problems or the processes he uses. The price is a little high, but I like their dedication and concern for the environmental aspects of a business that can be damaging to the environment and to the people who work with the chemicals involved."

"I was nervous about having my sweater cleaned somewhere that I had never taken my dry cleaning before. The very nice man who helped me asked me when I would like to pick it up, and had I picked it up right when it was ready, it would have been just a couple days turn around time. The man remembered my name when I came in over a week later, and they did a good job on my sweater."

"They have very good costumer service when I drop off the clothes. They do a good job at cleaning the clothes too. They are very courteous when I go there."

"The comforter appears to be in great shape. The edges look good. I have not removed the comforter from the bag they placed it in as it would be most difficult to replace and it is too soon to be putting a comforter on the bed. The comforter was ready on the day they said. Very pleasant people."

"This is the latest in a string of performance failures. I took a blouse in with a teeny red spot. It came back with a huge gray spot. They ultimately fixed it, but time is too precious to spend with vendors who do not deliver as promised. Bee used to be the best cleaners in town--no more. On another recent occasion, they promised to have cleaning back on a particular date/time. It was not there. They ultimately "fix" things, but I need/want to do business only with companies that do things right the first time. It is hard to respond to the questions below because there have been several instances in the last few months--each one, slightly different."

"I've taken two garments in to have stains removed within the last 3 months. Both times the stains were not completely removed. The silk blouse has a tea stain and was taken into the cleaners within an hour after it happened. I asked them to do over the cleaning process on the garment. I'm not able to wear the silk blouse, the tea stain is permanent and prominent. I was refunded my money but not until after I asked to talk with the Manager. The wool coat was a grease stain on the lining of the coat. There was no water involved with the stain. Once again it is now a permanent stain. This time I wasn't offered any recompense for the coat. I've been taking my garments to this cleaners for over a year and have been very happy with their service. I would like to know what has happened or changed within the last 4 months that they are unable to take out stains completely."