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Rental Car Companies to Avoid

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Over 1,106 reviews for
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A
"My experience with Enterprise on Glenwood Ave was excellent. They were always on time and I never had to wait. The car was ok, but the service is what really stood" out. The reason I'm writing this review is review is to recognize
who went above and beyond for me. I left something in my rental car, and it was critical that I get it back quickly. He tracked it down with the next renter and went to meet her to retrieve it for me. This was all done during a snowstorm that made getting around town difficult.

-Lane W.

F
"I chose Enterprise specifically because they advertise that they will "pick you up." I made the reservation a week in advance. The morning of the rental" (7 hours before rental time) I called to schedule pick up at my house. I was told to call back "30 minutes before I wanted to be picked up." They would not schedule the pick up during this initial call.) I called them 1 hour before, and was again told to "call back 30 minutes before I wanted to be picked up." I told them I felt 1 hour before was close enough and so pick up was scheduled for 4:30pm. I offered to give directions, but was told they didn't need them. When they had not shown up by 5:00 I called, and was told someone was on the way. The driver called at 5:15 and said he was lost. The driver turned out to be the same individual who had told me on the phone (Enterprise's landline) at 5:00 that "the driver was on his way," indicating that he had been in two places simultaneously. The driver finally showed up and took me to the Enterprise office to do my paperwork. The store manager said they had been very busy that day. He obviously had put his "walk-in" customers ahead of my reserved time. Enterprise's slogan should be "We'll pick you up when we're darn good and ready," or "We'll pick you up at our convenience." I was on a schedule, and their inefficiency made me an hour late to my destination. The manager arranged to let me return the car empty as compensation. Their office is a 12 minute drive from my house, and there was no good reason for their tardiness.

-Lynne R.

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Local Articles in Portland

Car Rental

Whether you're traveling out of town on a business trip, taking an extended vacation or just need a different form of transportation for the weekend, renting a car is a convenient and affordable option. But there's money to be saved and inconvenience to be avoided. Before you rent a car again, read up on these consumer-focused car rental tips.

Bus leaving rider behind.
Travel Agencies, Limousine Service, Rentals - Cars

No matter how well you plan a vacation, sometimes, things just don’t go your way ...

travel bag
Travel Agencies, Travel Medicine, Limousine Service, Taxi/Shuttle Service, Rentals - Cars, Animal & House Sitting, House Security

Spring break, a family road trip, traveling abroad, summer vacation ...

Return rental cars in good condition to avoid extra cleaning fees. (Photo courtesy of member Dirk H.)
Rentals - Cars

Whether headed to the beach or to the city for business, search for discount offers and follow these other rental option tips before hitting the road.

Cynthia Wilson
Travel Agencies, Rentals - Cars

Taking a family vacation isn't cheap. Use the following information below to decide which transportation mode suits your budget and schedule.

Angie's Answers

?
Hi Joy,
 
This is Sarah B. in Member Care. I'm happy to help!
 
Although we don't track going rates for various services because this varies widely depending on market factors and location, members are encouraged to include how much a service costs in their reviews.
 
When you're looking at a particular company's reviews, you can get an idea of the average costs. You can also compare this to rates charged by other providers in this category on the List. 
 
I was able to find several rated providers to help with your project. For your current need though, our Snapfix specialists would also be able to do all of the dialing for you, match you up with a top rated company and arrange to have them call you to figure out the logistics. If this sounds like something you would be interested in, please fill out the form in the link below and our Snapfix Team will take it from there!
 
http://www.angieslist.com/fix/
 
If you would like to reach out to these providers yourself, please let me know. I’d be happy to send these to you.  No matter which option you choose, I hope you’ll take the time to fill out a review when the work is done.
 
Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help, Joy!
?
Hi,
 
This is Kyle K in Member Care. Thanks for your interest in Angie's List!
 
We'll be happy to help find top rated rental providers, but it doesn't look like you have a subscription to the List yet. You can join by visiting www.angieslist.com or by giving us a call at 1.866.783.2980. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays. If you join online, you can save 20% on an annual plan by using the promo code ANSWERS.
 
Thanks for your question and we look forward to assisting you!
?
?
?

Car Renting reviews in Portland

F

Rating
Very unsatisfactory, Extra charges that were not explained ahead of time, ex. I originally thought I needed the car but was stuck in a snow storm and needed it a couple days longer. Was charged for insurance I declined, which added an extra $110.60 to the bill. Three people waited on me and not a single one knew what they were doing. Very unhappy.
- Donald S.
F

Rating
Horrible company. Terrible customer service. Showed up with more expensive car and told me that was all they had. Yeah. right. I had a mid-size reserved so you can see where I might feel a bit weird.
I gave them my card to pay for the car and they ended up taking all of the money in my bank with that same card. They maxed it out till I had nothing left! I called about this, spoke to a man and was treated poorly. I was told there was nothing anyone can do blah, blah, blah... Worse...Did nothing to get me my money back the entire time I had the vehicle. Over 4 days!
The car dripped a massive amount of oil in my garage which I had to clean up with a bunch of newspaper. I have never seen so much oil drip from a car just sitting in the garage before. Not that great of a vehicle either. Oh, they did show up on time though!
- Deborah J.
F

Rating
Three weeks ago I reserved a 15 passenger van,
Portland Rental Car Companies Provider Name Locked
#9853WW, in person with associate
Portland Rental Car Companies Provider Name Locked
, associate
Portland Rental Car Companies Provider Name Locked
, called me 2/3/2015 to verify I would be picking up a 15 passenger van on 2/4/2015 and I confirmed I would be there between 12:30 and 1pm. At 11:15am on the 4th he called again and said the 15 passenger van would not be available due to the "CORPORATE" office had picked it up this morning and sold it. He said all he had was a 12 Passenger van. I told him that was not acceptable due to the fact I was traveling with 5 adults to Georgia to attend a wedding and needed the extra room to accommodate the luggage required to attend multiple functions over the weekend. He said he would get back to me. About 30 minutes later
Portland Rental Car Companies Provider Name Locked
called me to tell me the 15 passenger van, that I reserved 3 weeks ago and saw on the lot the day before with my own eyes, was NOT going to be available. She offered me a second vehicle at no charge but I did not intend to caravan to Georgia. I was over a barrel, she told me she would charge me half the rate, if it were free I would still be an unsatisfied ENTERPRISE RENT-A-CAR customer, but I had no choice since I'm leaving early Thursday morning. When I arrived
Portland Rental Car Companies Provider Name Locked
was very professional but voiced his opinion that I didn't really need a 15 passenger van with 6 people, that wasn't his to decide. We inspected the outside for minor damages and notated them on the contract, we did not inspect the inside, that is until I got home and started to load-up. It was a disgrace, carpets and upholstery were badly stained. Can you tell I'm not a satisfied customer of ENTERPRISE RENT-A-CAR.
Portland Rental Car Companies Provider Name Locked
727 710-6940
- Roger S.
N

Rating
They were friendly they came out and identified themselves. They walked me around the rental, customer service was great and very professional. There were no issues with the vehicle what so ever. This is a highly recommend local business I will continue to use them.
- Robert K.
A

Rating
Got the vehicle I needed for the weekend. Car was clean and ready when I arrived. While I had to wait for a transaction to be completed in front of me, I was acknowledged on entry. My paperwork was ready when I got to the counter and I was in and out in 15 minutes with the vehicle to make my weekend with friends and family very pleasant.
- Sheryl S.
B

Rating
Great EXCEPT rental companies continue to raise their insurance rates. I like using the third party insurance on the rental but rates are going way up!!
- DANIEL C.
A

Rating
They provided a good rental car. They picked me up and dropped me off. They were very professional and their rates were incredible.
- Gordon T.
A

Rating
Easy....Easy...Easy...I booked online. When I got there everything was ready to go. They are open 24 hours/day. They had partial insurance, to cover any minor issues and cover my personal insurance deductable-which I took. The partial insurance rental was nominal fee. I was very pleased and would rent from them again.
- Monica H.

All Rental Car Companies in Portland

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A CAR CO

5301 NE PORTLAND HWY
Portland

AAA INSURANCE

4301 E FOURTH PLAIN BLVD

ALAMO CAR RENTAL

10947 NE HOLMAN ST
Portland

Amazon.com

PO Box 81226

Auto Body Beautiful Inc

4150 SW 141st Ave
Beaverton

AVIS RENT A CAR

8800 NE VANCOUVER MALL DR

AVIS RENT A CAR

330 SW WASHINGTON ST
Portland

AVIS RENT A CAR

7000 NE AIRPORT WAY
Portland

AVIS RENT A CAR

9555 NE AIRPORT WAY
Portland

AVIS RENT A CAR

9800 SW WASHINGTON SQUARE RD
Portland

AVIS RENT A CAR

2830 NE HOGAN DR
Gresham

AVIS RENT A CAR

3355 NE CORNELL RD
Hillsboro

AVIS RENT A CAR

7920 NE 6TH AVE

Beaverton Toyota

4300 SW Murray Blvd
Beaverton

BUDGET RENT A CAR

3400 NE COLUMBIA BLVD
Portland

BUDGET RENT A CAR

10806 NE 9TH ST

BUDGET RENT A CAR

1401 NE 134TH ST

BUDGET RENT A CAR

3021 NE 72ND DR

BUDGET RENT A CAR

16015 SE CASCADE PARK DR

BUDGET RENT A CAR

7065 SW 105TH AVE
Beaverton

BUDGET RENT A CAR

2636 NE HOGAN DR
Gresham

BUDGET RENT A CAR

2323 NE COLUMBIA BLVD
Portland

BUDGET RENT A CAR

14305 SW MILLIKAN WAY
Beaverton

BUDGET RENT A CAR

10385 SW Canyon Rd
Beaverton

BUDGET RENT A CAR

16851 NW CORNELL RD
Beaverton

BUDGET RENT A CAR

1004 NE 4TH AVE
Canby

BUDGET RENT A CAR

150 NW 20TH ST
Gresham

BUDGET RENT A CAR

19426 S MOLALLA AVE
Oregon City

BUDGET RENT A CAR

10101 SE 82ND AVE
Happy Valley

BUDGET RENT A CAR

5123 SE TUALATIN VALLEY HWY
Hillsboro

BUDGET RENT A CAR

13999 S HIGHWAY 99W
Mcminnville

BUDGET RENT A CAR

310 SW Lincoln St
Portland

BUDGET RENT A CAR

4915 SE 17TH AVE
Portland

BUDGET RENT A CAR

4927 NW FRONT AVE
Portland

BUDGET RENT A CAR

PORTLAND INTERNATIONAL AIRPORT
Portland

BUDGET RENT A CAR

1202 SE 82ND AVE
Portland

BUDGET RENT A CAR

1330 NE 102ND AVE
Portland

BUDGET RENT A CAR

12745 SE 31ST AVE
Portland

BUDGET RENT A CAR

3701 SE INTERNATIONAL WAY
Portland

BUDGET RENT A CAR

15700 SW PACIFIC HWY
Portland

BUDGET RENT A CAR

1620 NE SANDY BLVD
Portland

BUDGET RENT A CAR

98TH AVE & BURNSIDE ST
Portland

BUDGET RENT A CAR

17270 SE MCLOUGHLIN BLVD
Portland

BUDGET RENT A CAR

871 12TH AVE

CANBY FORD

24315 SOUTH HIGHWAY 99E
Canby

CARSHARING PORTLAND INC

620 SW MAIN ST
Portland

CENDANT CAR RENTAL GROUP INC

9115 NE AIRPORT WAY
Portland

CORNERSTONE AUTOMOTIVE GROUP

8840 SW BURNHAM ST
Portland

CROWN AUTO RENTAL

4826 NE 105th Avenue
Portland

CUSTOM TOUCH COLLISION CARE

1661 EAST POWELL BLVD
Gresham

DALCO LEASING & SALES

3800 SW CEDAR HILLS BLVD 123
Beaverton

DOLLAR

132 NW BROADWAY
Portland

DOLLAR RENT A CAR

9105 NE AIRPORT WAY
Portland

DREAM CARS NORTHWEST INC

10940 SW BARNES RD
Portland

E & E Auto Body, Inc.

3509 3rd St
Tillamook

E Z RENT A CAR

19901 E 56th Ave

ENTERPRISE

445 SW PINE ST
Portland

ENTERPRISE CAR SALES

10625 SW CANYON RD
Beaverton

ENTERPRISE RENT A CAR

9225 NE AIRPORT WAY
Portland

ENTERPRISE RENT-A-CAR

21275 SW TUALATIN VALLEY HWY
Beaverton

ENTERPRISE RENT-A-CAR

419 SW 1ST AVE
Canby

ENTERPRISE RENT-A-CAR

57895 COLUMBIA RIVER HWY
Warren

ENTERPRISE RENT-A-CAR

37000 HIGHWAY 26
Sandy

ENTERPRISE RENT-A-CAR

20400 SW TETON AVE
Tualatin

ENTERPRISE RENT-A-CAR

27975 SW PARKWAY AVE
Wilsonville

ENTERPRISE RENT-A-CAR

2670 NE HIGHWAY 99W
Mcminnville

ENTERPRISE RENT-A-CAR

2316 PORTLAND RD
Newberg

ENTERPRISE RENT-A-CAR

6903 N LOMBARD ST
Portland

ENTERPRISE RENT-A-CAR

1623 W BURNSIDE ST
Portland

ENTERPRISE RENT-A-CAR

4927 NW FRONT AVE
Portland

ENTERPRISE RENT-A-CAR

611 E BURNSIDE ST
Portland

ENTERPRISE RENT-A-CAR

8360 SW BARBUR BLVD
Portland

ENTERPRISE RENT-A-CAR

11844 SW PACIFIC HWY
Portland

ENTERPRISE RENT-A-CAR

55 NE BROADWAY ST
Portland

ENTERPRISE RENT-A-CAR

2740 NE SANDY BLVD
Portland

ENTERPRISE RENT-A-CAR

17020 SE DIVISION ST
Portland

ENTERPRISE RENT-A-CAR

18451 SE MCLOUGHLIN BLVD
Portland

ENTERPRISE RENT-A-CAR

7503 E MILL PLAIN BLVD

ENTERPRISE RENT-A-CAR

1030 COMMERCE AVE

ENTERPRISE RENT-A-CAR

6801 NE 40TH ST

ENTERPRISE RENT-A-CAR

8008 NE FOURTH PLAIN RD

ENTERPRISE RENT-A-CAR

3321 NE AUTO MALL DR

ENTERPRISE RENT-A-CAR

9319 NE HIGHWAY 99

ENTERPRISE RENT-A-CAR

7503 E Mill Plain Blvd

Enterprise Rent-A-Car

6876 Center St

FORD RENT-A-CAR SYSTEM

1940 E POWELL BLVD
Gresham

FORD RENTAL SYSTEM

12000 SW 68TH AVE
Portland

Frasers Auto Care

17837 S Wesley Ct
Oregon City

GLESBY MARKS LEASING

205 SE SPOKANE ST
Portland

GRESHAM FORD

1999 E Powell Blvd
Gresham

Hang Lake Construction

14056 SE Carlton St.
Portland

HERTZ CAR RENTAL

13727 SW PACIFIC HWY
Portland

HERTZ LOCAL EDITION

19405 MCLOUGHLIN BLVD
Gladstone

HERTZ LOCAL EDITION

750 NE HOGAN RD
Gresham

HERTZ LOCAL EDITION

27975 SW PARKWAY AVE
Wilsonville

HERTZ LOCAL EDITION

800 NW 6TH AVE
Portland

HERTZ RENT A CAR

13985 SW FARMINGTON RD
Beaverton

HERTZ RENT A CAR

750 NE HOGAN DR
Gresham

HERTZ RENT A CAR

25035 SW PARKWAY AVE
Wilsonville

HERTZ RENT A CAR

3355 NE CORNELL RD
Hillsboro

HERTZ RENT A CAR

1605 SW NAITO PKWY
Portland

HERTZ RENT A CAR

330 SW PINE ST
Portland

HERTZ RENT A CAR

12136 SE Stark St
Portland

HERTZ RENT A CAR

7000 NE AIRPORT WAY
Portland

HERTZ RENT A CAR

13333 SW 68TH PKWY
Portland

HERTZ RENT A CAR

13727 SW PACIFIC HWY
Portland

HERTZ RENT A CAR

PORTLAND INTERNATIONAL AIRPORT
Portland

HERTZ RENT A CAR

13645 NW SCIENCE PARK DR
Portland

HERTZ RENT A CAR

2700 NE ANDRESEN RD

J & S GOLF CAR RENTALS

10885 NW MAIN ST
North Plains

Jacobus Carstar

6710 NE St Johns Rd

JON ASHCRAFT

1325 HEATER CT
West Linn

Lacamas Electric

14812 NE 90th St

LANDMARK FORD LINCOLN

12000 SW 66TH AVE
Portland

McCollum Auto Body

7510 SE Foster RD
Portland

NATIONAL CAR RENTAL

9115 NE Airport Way
Portland

One Cent Auto Repair & Sales

34283 SE Colorado Road
Sandy

RUSS BEAVERTON TOYOTA

14375 SW TUALATIN VALLEY HWY
Beaverton

SELECT LEASING OREGON INC

10260 SW GREENBURG RD
Portland

Service Rent a Car

12436 SE Stark Street
Portland

Tanner's A-1 Automotive

7812 SE 82nd Ave
Portland

THRIFTY CAR RENTAL

7000 NE AIRPORT WAY
Portland

THRIFTY CAR RENTAL

10800 NE HOLMAN ST
Portland

THRIFTY CAR RENTAL

632 SW PINE ST
Portland

VALCO LEASING INC

636 NE 11TH AVE
Portland

Vancouver Toyota

10455 NE 53rd St

VANGUARD CAR RENTAL USA

10947 NE HOLMAN ST
Portland

Windshield Replacement Portland OR

5320 SW Macadam Ave
Portland

X-PRESS RENT-A-CAR

517 N MOLALLA AVE
Molalla

Shop Local Car Renting Services in Portland

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