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Bathtub Refinishing reviews in Portland
It was and I'm pleased with his communication skills.
Hopefully this iPhone tapping is spellchecking correctly. ;-)~
We were very pleased with the result. The tub looks brand new. The smell was strong for only a couple days afterwards. We considered a tub liner but are happy we chose to do the refinishing instead. We were able to keep the look and feel of a cast iron tub which we much prefer to the typical acrylic we would have had with a tub liner.
After a few days there was some cracking in the finish around the drain. A called the main office and
Highly recommended as a way to make an old tub look brand new.
Three months of phone tag (several weeks would go by between his call back, most time I had to call multiple times in order to get a response), we arranged for him to come back to touch up the areas that had not been properly covered. In the end it was not until I called the general manager (rather than this particular employee) that we finally had a scheduled date and time to complete the touch up. On the morning of that appointment the employee called again and stated that he was not sure whether he would be able to fit us in the schedule that day. We expressed our frustration at the situation and he did end up coming at the scheduled time to refinish the tub. It is now six months after the original date of the refinishing and we have noticed a chip in the tub where the original colored finish is now showing. I placed another call to schedule a touch up and then a follow up call after not hearing back after one week.
I do not recommend working with this company. I am highly dissatisfied both with their finished work and their lack of responsiveness.
In late February we had our tub refinished. The result was unacceptable -- wrinkles in the finish, streaks and swirls. We called Re-new It as soon as we saw the problem and requested the come take a look. We thought the sooner they came out, the easier it would be to correct. That was a Saturday late morning. They did not come to the house until the following Thursday afternoon.
The owner and the guy who did the work claimed the issues could only have come from our having touched the tub prior to the coating being set. We did not touch the tub and were not the cause of the issues that were clearly visible. They did agree to re-do the tub, which was completed about 10 days after this second visit.
On the day the tub was to be re-refinished, I requested a call from
They did show up the following day and they basically reshot the coating without stripping. There are a few bumps but it's okay.
I would not recommend this company based on their terrible customer service and the cavalier attitude the owner displayed. If at any point in this process the owner had said that he was sorry for the outcome or that this was unusual or that he was not sure how this could have happened but they'd take care of it, I may not be quite as upset. However, being accused of deliberately marring the surface of the tub more than once and essentially accused of lying is unforgivable.
He did the job in a few hours. He came with a lot of different tools and venting equipment to remove all the fumes and smells. When he was finished he went over the Warranty and care and told me to call him if there were any problems, chips or cracks. I heard him take a couple of other calls for quotes while he was loading up his vehicle and he was very professional and great with communication. Although I hope to never have to refinish the tub again, I would definitely hire him for other jobs like tile or counter tops.
One of the best things of the service, was that he encouraged me to use the tub for a while before writing this review to make sure we liked it.
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All Bathtub Refinishers in Portland, OR
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