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Portland Appliance Repair Articles
Appliance Repair reviews in Portland
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I gave a B on professionalism only because the back office seems a little unorganized. When I originally called to schedule my appointment I gave my model # and serial # of the washer. I also explained that I was using a coupon from Angie's list and it was prepaid, and I gave the coupon #, etc. I was never asked what was wrong with the washer, but after I got off the phone I sent an e-mail describing the problem.
A couple days before my appointment I got a phone message asking what my model # was and asking what the problem was with the washer. I had already provided this information but I called again to give it to them again, apparently they had set me up twice in the system, and one of the instances did not contain the info on the model #, etc. I also don't think they ever processed my e-mail describing the problem, so I explained this again. I also explained a second time that I had purchased the coupon on Angie's list.
When the technician came out he did not know that I had prepaid with the Angie's list coupon, so I had to explain a third time. This was not the technician's fault, but it was kind of frustrating because I had already explained it to two people at their office and the information never got relayed.
At any rate, I gave them an A overall because they were courteous, prompt, and fixed the problem for a fair price, and I would use them again.
He spent at least 1/2 hour trying to get the noise that I frequently heard to reproduce but it didn't while he was there.
The fan was working fine, no problems with that.
The only other part had to be the compressor.
The refrigerator wasn't worth replacing the compressor so nothing was done.
I ended up having to buy a new refrigerator later that month.
The little problem? Our ice maker was making "hollow" ice cubes. He noticed and told me I just needed to change out the filter. He could have charged us for a new ice maker and we wouldn't have known any better. I appreciate the honest service.
Will totally call these guys again. It was a pleasure doing business with them.
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