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Appliance Repair reviews in Portland
I will use
But it turns out to be really hard to replace a fridge quickly, and inconvenient to live without one (especially in summer), so we called
They sent someone out within a couple hours of our call.
Specifically, he gave us the option of a new fan motor, which cost $50, as a probably-short-term repair that might keep the fridge working until we could get a new fridge.
He said the compressor was probably on its last legs, too, but a new compressor would cost $800 - $900, not worth it.
So far it's working.
I have had a total of 3 attempted dishwasher installs; the first required me to have a plumbing issue resolved which I took care of but which left my old dishwasher non-functional.When the installation was rescheduled for a week and a half later (Thursday, 8/14), the installer did not come prepared with the necessary equipment to extend the electric and apparently no other install vans were near enough to bring him what he needed. He was able to get my install rescheduled for the next day, Friday 8/15 between 2pm and 6pm. I waited at home that entire afternoon and the installer was no call/no show.
I spoke with customer service the following Monday and her response was less than satisfying. She replied with a bland apology and informed me that she could get me back on the schedule for Thursday or Friday. I asked if that was the best she could do and was told that that was the first available, but she would let me know if there were any cancellations.
The customer service response to two botched install attempts was underwhelming and disappointing. An appropriate response to this situation would be a sincere apology, an understanding of my inconvenience on two consecutive days and the ongoing inconvenience of being without a functioning appliance. A further acceptable response would involve sending an installer back out in a timely manner – not when it is most convenient for
At this point, my dishwasher is not installed, an email to the company has not been met with a response, and I have no idea when my scheduled install time slot is if it is indeed Thursday.
It is usually
I gave a B on professionalism only because the back office seems a little unorganized. When I originally called to schedule my appointment I gave my model # and serial # of the washer. I also explained that I was using a coupon from Angie's list and it was prepaid, and I gave the coupon #, etc. I was never asked what was wrong with the washer, but after I got off the phone I sent an e-mail describing the problem.
A couple days before my appointment I got a phone message asking what my model # was and asking what the problem was with the washer. I had already provided this information but I called again to give it to them again, apparently they had set me up twice in the system, and one of the instances did not contain the info on the model #, etc. I also don't think they ever processed my e-mail describing the problem, so I explained this again. I also explained a second time that I had purchased the coupon on Angie's list.
When the technician came out he did not know that I had prepaid with the Angie's list coupon, so I had to explain a third time. This was not the technician's fault, but it was kind of frustrating because I had already explained it to two people at their office and the information never got relayed.
At any rate, I gave them an A overall because they were courteous, prompt, and fixed the problem for a fair price, and I would use them again.
He spent at least 1/2 hour trying to get the noise that I frequently heard to reproduce but it didn't while he was there.
The fan was working fine, no problems with that.
The only other part had to be the compressor.
The refrigerator wasn't worth replacing the compressor so nothing was done.
I ended up having to buy a new refrigerator later that month.
The little problem? Our ice maker was making "hollow" ice cubes. He noticed and told me I just needed to change out the filter. He could have charged us for a new ice maker and we wouldn't have known any better. I appreciate the honest service.
Will totally call these guys again. It was a pleasure doing business with them.
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