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Pittsburgh Lawn And Yard Work Articles
Lawn And Yard Work reviews in Pittsburgh
In May of 2014, I noticed some bare spots and called to request some extra grass seed. TruGreen was very nice over the phone and said they could do that. The technician who came out to do the next application did not remember the grass seed. I called a couple weeks later and they said someone would come out, but it would have to be a manager. The manager never called back. Meanwhile, I got a bill for the regular service performed by the technician for $20.
When I called to ask about the bill, they said my account "ran out" of money. Apparently, the initial contract was not explained correctly and it was really only good for 5 applications plus the initial seeding, aeration and grub control. After speaking to customer service, they took the $20 off my account and were "nice" over the phone but would have to charge me for a new year if I wanted to continue service. I tried to speak to the service manager and customer service a couple more times-- but got the same story: It was NOT a year contract, but a "seasonal" contract and the balance ran out (as they subtracted each $42 lawn application). I canceled my service instead of continuing with a new contract since I think that is too expensive and the communication was very misleading.
After a lot of back and forth we finally got a contract signed, and then I realized that if we were going to get a permit (which we're required to do by Pittsburgh building code), they wanted us to get it ourselves. It was a huge hassle and involved hiring an independent engineer to do drawings, multiple trips to the building office, etc. When I asked if they might do the application process for us, I never got a response to the question.
We finally got the permit, and work started. Day 1 they realized that the wall was far more substantial than they initially suspected. They had to stop work for a day to get an additional piece of equipment that could tear down the wall. Then after they resumed work they told us they could only do half of the wall because the wall shared a property line with our neighbor's structurally questionable garage. They either needed to bulldoze the garage, get our neighbors to sign a liability waiver, or they could only do the part that didn't border the garage. At this point my husband got really angry and said that this should have been figured out before we signed a contract with them or started the project. We ended up not being able to get our neighbors to agree and had to just cut the project down to half of the wall.
The initial projection for the whole wall was 8-10 days, and doing half the wall ending up taking about that time. We had made it clear that we would be leaving for vacation on a certain date and that everything needed to be finished before we left or we wouldn't pay the balance. We got the final invoice on Saturday with a note that if it wasn't paid in a week we would get a 10% surcharge, and were leaving Monday. Meanwhile our yard still had one of their tarps, several pieces of rebar and other large pieces of metal. I had to email multiple times and finally call while we were sitting in
As a rundown, the work quality was excellent. We're really happy with the final product, but the customer service left something to be desired. I will say that
We would probably still use them on another project, but only if the expectations were made crystal clear from the beginning. If you use them make sure everything is spelled out in your contract and do a final review before you settle the account to make sure everything is how it's supposed to be.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Lawn Services in Pittsburgh, PA
Allison Park, PA
Allison Park, PA
Turtle Creek, PA
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