Reviews for Pittsburgh Kitchen And Bath Remodelers
Rated Review by Lori C.
& Kitchen was very responsive, professional and courteous throughout the entire process of resurfacing our bathtub. It was in desperate need of an update, an older bathtub, a three piece component.
...more , the owner of the establishment on Saw Mill Run Blvd was very understanding and very easy to work with. All calls were returned promptly, and the staff answering the telephone was always very friendly and courteous! The tub, a big job, was done in two days. Well worth it, and looks great now, just like new. I would highly recommend this service from this team. "
Rated Review by Francesca P.
's team (of 2) was very professional and courteous throughout the process. They covered the stairs and floor between our front door and bathroom during the duration of the work, and swept daily. They arrived generally when ...more they said they would, and let us know what had happened when things came up (which were always related to the work, such as a run to Lowes).
is clearly very experienced, and could weigh in on what would work and what wouldn't work for our space. I actually wish he had shared more of his perspectives earlier in the process. The final work was great, and we are extremely pleased with our new bathroom. We would definitely recommend them to others-- they were so pleasant that my young daughter recently commented that she would like to have "Mr.
" and "Mr.
" at her next birthday party. "
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"They can and do excellent work. They appeared to be somewhat in a hurry at the end, which seriously compromised one aspect of the work. Communication was at times difficult.
We had kitchen completely redone.
was one of several contractors that I interviewed. His pricing was about average, but he impressed me with knowledge ...more and openness during the interview. The impression was affirmed later. He is knowledgeable and energetic, and employs good people.
He came for estimate on 7th of November, and sent the estimate on 26th. After some questions about the estimate, he sent us a revised estimate on 2nd of December, which we accepted on 16th of December.
The work was scheduled to begin March 3rd. In ensuing months we were preparing for the work, and so had some minor questions to
. He was generally responsive, but often we would need to prod him quite a bit before getting a reply. It was clear that he was busy with projects, but it still meant that there was a communication difficulty.
They work started a day later than originally planned due to snowstorm.
showed up with his crew and rapidly started working. In retrospect, it would have been a good idea to review the work plan in detail before work started, for it turned out that his and my ideas of the project had diverged slightly over the intervening months. His crew (
and others) proved as knowledgeable and well-meaning as
. It was clear that they aimed to do the job right. As an example, let me mention the time that countertop contractor carelessly drilled too far into the cabinet, piercing the finish.
kindly fixed that other contractor's mistake by attaching a matching piece of the wood atop the hole.
The project involved demolition of a non-load-bearing wall, stripping the old flooring, stripping the old wall tile, framing an arch in the new opening, laying tile on the floor and the wall, erecting the cabinets, painting and assortment of other tasks. I would like to single out the arch part of the work. That was an important part of the project, and some contractors that I interviewed were uneasy about handling it. Both my wife and I were much impressed how well
and co. managed to match the shape of an existing arch in their new work.
While the work quality was good, the communication was suffering at times. We did not live in the house during the remodel, and so could not watch the work everyday. When problems arose, we would usually not get a call from
preferred to make decisions on their own, which were usually sound decisions, but occasionally went too far. A particularly bad example was when we discovered, a day before the countertop contractor was supposed to measure the cabinets, that one of the cabinets was not installed because
could not figure out how we wanted it installed. A
phone call could have saved me from worrying about it, and them from having to redo the work urgently next morning. (What happened was that due to pipe placement that was discovered during wall demolition, plans got altered, which we communicated to
, but somehow that was forgotten by the time cabinets were to be installed.)
The only real problem with the work that
and co. performed came at the end. Apparently they had some difficulties with the wall on which the tile was supposed to go. That delayed their work, but they assured me that it would not change anything. The result was that the tiling of the said wall was postponed till after installing the counters, and most importantly the wall was not properly evened. When queried about the latter,
assured that he can still place tile evenly. Given the good quality of workmanship I had seen from them before, I believed. To compound the issue,
scheduled very little time for
to finish the tiling and other remaining bits (I guess it was middle of another project for them). The result:
stayed in the house until 9pm, finishing the work, and tile ended up all uneven. It really looks awful. When I mentioned this in final e-mail to
along with another outstanding problem,
sent someone to fix that other problem, but failed even to respond to the question about the tile. That is a poor communication.
If, for whatever reason, the work on the wall was more difficult than anticipated, and a job could not be done as planned, then that should have been promptly communicated to me. "
"He was originally supposed to perform a camera test on the sewer line, but due to the sharp curve in the cast-iron trap, he was unable to send his camera beyond the trap. He had originally ran into issues with getting just the snake line beyond the trap as there was a bit of obstruction there, but after working it a bit, he was able to move past the ...more trap and obstruction and could feel the line was clear. Despite not getting the camera down hole, he still felt very confident with the line due to the way the snake was moving in the line once he cleared the obstructions. "
to remodel our bath/shower if it hadn't been for the extreme lack of professionalism by the salesman Rich. He did a decent job of going over the product and gave us an estimate that was reasonable, but when I told him we wanted time to think it over rather ...more than sign the contract immediately he became visibly aggravated. He then had to ask where else we had received estimates from and proceeded to bash those companies which I felt was extremely unprofessional. We did tell him that one of the other companies had guaranteed us that if we went with them the estimate would not
even if they found more work needed to be done after beginning the project. Although Rich swore up and down that this would be the same with
, he refused to put that in writing in the contract. Maybe the high pressure sales technique works on others, but I prefer a company that respects the customer and that is actually concerned with fulfilling our needs, not just making a buck. "
"I used SnapFix, a feature I've been waiting to roll out. Angie's list took care of finding a competitively-priced contractor within about a week or so. The contractor called me and came by and gave me a very reasonable estimate, and they stuck to the estimate. The work was completed in about a week.
"We had an excellent experience with KGI, Inc., which was such a relief because gutting and remodeling a kitchen is such an involved process and significant investment. What stood out about KGI compared to other contractors we'd worked with in the past - in addition to their excellent craftmanship - is that they treated our job as a priority - on ...more the job every day possible until it was completed. On the business side,
was great to work with - always returned calls promptly, communicated any issues clearly, and readily took responsibility for making sure the minor issues that cropped up (which are inevitable on any job) were taken care of without hassle. On the technical side, Ed,
were great - nice guys who were easy to have in the house and who did excellent work. They made sure to keep me involved - knowing that I wanted to be - listened to my goals and input, and had out-of-the-box solutions when needed. The cabinets themselves (painted finish and a mix of inset and overlay) were gorgeous and well-built. KGI also built a kitchen table for us, meeting a really tight deadline, and it is beautiful as well. We would recommend them without hesitation. In terms of price, they were just very slightly higher than our next-highest bid. However, with KGI we got locally built custom cabinets and top-notch, one-stop service, and in the end felt it was completely fair and totally worth it. We would recommend them without hesitation. "
"Very thorough and professional. Provided us with an itemized estimate, with a few different possibilities that were all sensitive to our budget. We decided to hold off on the project for now, but will likely contact them when we decide to move forward.
"company. I was told, after contacting Lowes regarding my displeasure, that a manager would call, however; I never heard from them.
If you are going to deal with Lowes, don't take anything for granted. don't sign the work order before completion of the work, even if the installation company will have to wait for their money.