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F
"It went horribly. The installation concluded at around 7pm that evening. My husband had briefly used computer and all went well. The next morning, Sunday we no" longer had wifi. My husband contacted them and they told him there was nothing they could do other than send out a service tech on the following Wednesday. I called later that evening and the technician I spoke with said that it was either a software issue or an upgrade issue and he assured me that the wifi would be up and running Monday morning. Now its Monday morning and the wifi still isn't working. Finally after numerous phone calls (approximately 5) and several hours talking on the phone with
, we finally got our wifi to work on Tuesday afternoon. This was one of the worse experiences I've ever had with
.

-Kimberly R.

B
"It went very well. I was changing from a different carrier to
. They were very helpful in the transition of old service to their services," assisted with setting up the phone, did not pressure me into a plan I did not want nor any add ons that I did not want. They were very efficient, knowledgable and professional.

-kathleen T.

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Local Articles in Pittsburgh

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With 82 percent of American adults using the Internet, and the number bound to rise, having a reliable connection at home is more important than ever. Follow the tips below to help pick an Internet service provider (ISP).

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Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

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Internet Service reviews in Pittsburgh

B

Rating


.I am generally pleased with the
Pittsburgh Internet Service Providers Provider Name Locked
service that
Pittsburgh Internet Service Providers Provider Name Locked
offers in this area. There are not many major service outages that last for hours at a time. I think the longest that I had to wait due to an outage was about 24 hours. There are occasional short outages of about an hour or less about once or twice a month but that is to be expected with any Internet Service Provider.

Pittsburgh Internet Service Providers Provider Name Locked
does have good technical help on the phone. I also believe they have the remote control option of a person's computer so their technicians can help diagnose connectivity problems (I'm not sure about this, though. I rarely have to contact them regarding a technical issue. The service is pretty reliable so I don't remember if they ever had to remotely control my computer).

Sometimes the service is slower at different times of the day. I note speeds as low as 6K/sec. It's mostly around 12 - 15 K/sec. Sometimes it’s as high as 20 - 22 K/sec or higher. Overall, the slow-rate times occur only for one, maybe two hours in a day. You can usually work around the slow periods by doing something else or just wait until the connection becomes faster.
As mentioned above, they have pretty good technical service. One time there was an area-wide outage that I learned about over the local news. It took them about one day to correct the system-wide problem. They were considerate of their customers after that outage because I remember receiving a phone call from
Pittsburgh Internet Service Providers Provider Name Locked
saying that there was a system-wide outage in my area, the problem was corrected and if I did experience any problems then I should contact their technical help. So, they do care about their customers.


- Bob B.
C

Rating
He was very professional and I have no complaints regarding his service
Issue is pricing is way too high. They do NOT call u if price is reduced and ate not clear and conseice when communicating their various programs and associated costs
- Jackie L.
C

Rating
Pittsburgh Internet Service Providers Provider Name Locked
provide good service, but it too expensive. They should be considerate of long time customers. Also - I called them recently for a service question, and I was connected overseas. That is not good.
- M A.
B

Rating
We had to do a lot of negotiating to get the best possible deal. While we had been loyal customers for a long time, they weren't offering up any good deals to get us to transfer everything over. Overall the cost of their services is pretty high in total, and they can nickel and dime you to death. At one point we had an issue with the cable router they had provided, the battery appeared to be going bad. When we talked to them to get it fixed or replaced, they wanted to charge us over $70 for a new one! The shame here is that we are paying $7 a month maintenance fee for the stupid thing to begin with. We have paid for the thing several times over since it's been in our house. The long and the short of it is, there are only a limited number of providers available for cable/internet/phone, etc. From discussions with people who have and are using those other providers I find that you ultimately end up with the same basic service and issues with all of them for the same high prices. So I just settle. Overall the service provided by
Pittsburgh Internet Service Providers Provider Name Locked
is pretty good. Cable provides good TV viewing and choices, Internet is pretty stable, and phone service has been good also. From a technical standpoint, I have no complaints.
- Francis S S.
F

Rating
3 weeks since the first call, still not resolved. An intermittent connection problem
Pittsburgh Internet Service Providers Provider Name Locked
to it being shut down, then back up two weeks in, but still intermittent. In seven cases, i was assured of call backs for updates or service, but I ended up having to do all of the calls myself, often the next business day after they failed to call. Unfortunately, I have no choice, really. A terrible company which is big enough that they just don't need to care about customer service.
- Benjamin M.
C

Rating
I ordered
Pittsburgh Internet Service Providers Provider Name Locked
internet at a promo price online, and scheduled an install for 12:30-2:30 on a particular day. On that day, I was away from home at 11am when I got a call from the
Pittsburgh Internet Service Providers Provider Name Locked
tech that he was there! We rescheduled, and this time the tech was late and we had to reschedule again. Third time was the charm. However, the tech installed an old basic modem that had no wifi and only one ethernet
Pittsburgh Internet Service Providers Provider Name Locked
. When I ordered the service, I was told WiFi and multiple ethernet
Pittsburgh Internet Service Providers Provider Name Locked
would be included. When I went back online after install and asked an online chat help representative what was included, I was told the same thing! Then when I asked to get the modem promised, I was told: "You may request for Professional Home Networking. With this, you will be able to receive the Gateway device. If you are already leasing a modem from us, we will replace it with the Gateway device for the same lease and the one time professional installation fee of Professional Home Networking is only $49.95." So they wanted me to pay extra for them to give me what they had promised to start with! Besides that, the chat took almost an hour - every response had a wait time of like 3 minutes. He finally gave me a phone number which I called and was on hold for more than 20 minutes before speaking to a representative. That representative put an order in to ship me a new modem of the correct kind, along with 3 account credits for the errors at each of my first contacts as a
Pittsburgh Internet Service Providers Provider Name Locked
customer.
- Brian H.
F

Rating
Pittsburgh Internet Service Providers Provider Name Locked
's digital cable was great and worked almost always. The internet was fast and I had no problems. The phone (a land line) - I added only because it came with a bundle package. The person who had the assigned phone number before me must have had his service cancelled for lack of payment because there were so many creditors calling that number - at all hours of the day and night - that I had to turn the ringer on the phone OFF and never use it for incoming calls again.

The real problem I had with
Pittsburgh Internet Service Providers Provider Name Locked
came - not surprisingly - when I cancelled their services. I simply got a better deal - a WAY better deal - from FIOS. I now get the same services - PLUS an international soccer package - for $70 less each month.

When I called
Pittsburgh Internet Service Providers Provider Name Locked
to cancel and told them it was because of price, they offered to return my price to my original price of approximately $153 per month. That would have been great if they would have offered it BEFORE I had FIOS installed. And if they can afford to offer those services at that price, maybe they should do so instead of ripping off customers by hiking their prices constantly.

The worst was the equipment return process. There is no
Pittsburgh Internet Service Providers Provider Name Locked
office near me. And - again not surprisingly - they don't have their offices stay open very late in the evenings. So returning the
Pittsburgh Internet Service Providers Provider Name Locked
equipment in person was going to be inconvenient. Luckily, when I cancelled, the customer service rep. offered to send me a prepaid postage box for me to return the equipment. Something told me not to do it - but I did...The rep. told me to return the equipment within 30 days.

The box came quickly. I packed up my stuff. I sent it all back to
Pittsburgh Internet Service Providers Provider Name Locked
. I even got out my own bubble wrap and packaged everything up really safely to ensure no damage (since the box they sent did not have adequate padding - and was already somewhat crushed at the time it arrived to my house).

Within a few days, I got a bill from
Pittsburgh Internet Service Providers Provider Name Locked
that included charges for over $500 of equipment - despite being told that I had 30 days to return the equipment. I called
Pittsburgh Internet Service Providers Provider Name Locked
to complain - and after going through a multitude of levels of automated menus - was finally able to talk to a real, live person. She said that
Pittsburgh Internet Service Providers Provider Name Locked
automatically charged my credit card for the full fees of the last month of service and would issue me the refund after the equipment is logged in.

I immediately (within a couple of days of cancelling services) started getting phone calls from a collection agency that works for
Pittsburgh Internet Service Providers Provider Name Locked
to collect unreturned equipment - again even though the rep said I would have 30 days for return. They call virtually every day. They even started sending text messages. I called
Pittsburgh Internet Service Providers Provider Name Locked
to complain AGAIN. The rep. said that the UPS package just arrived the day before and once the equipment was unpacked and logged in, the calls would stop.

A week later, as the calls continued, I called
Pittsburgh Internet Service Providers Provider Name Locked
AGAIN - and was told that the modem was missing from my package (WAS ANYONE FROM
Pittsburgh Internet Service Providers Provider Name Locked
PLANNING TO CONTACT ME TO LET ME KNOW?). I did not think that it was possible for the modem to be missing, but agreed that I would go home and double check. But, inside, I remembered handling it and putting it in the box. I double checked (and saw that the space on top of my laundry cabinet - where the phone modem used to live was indeed empty).

The next day, I called
Pittsburgh Internet Service Providers Provider Name Locked
AGAIN to report that I did, in fact, return the phone modem (why would I keep such a thing?). The rep. tells me that he will write a ticket for the serial number of the equipment to be tracked. He assured me someone will contact me regarding this matter within 3 days. I told him that it's important to me to close out my account with
Pittsburgh Internet Service Providers Provider Name Locked
- even if it means I have to pay for the modem - because I want to end my contact with them permanently and have the collector's calls cease.

Eight days later - I received a call from the collectors - AGAIN - asking about the equipment. I asked what they know about my equipment tracing request - at which point they told me they don't work for
Pittsburgh Internet Service Providers Provider Name Locked
- they just attempt to collect unreturned equipment.

So, I call
Pittsburgh Internet Service Providers Provider Name Locked
YET AGAIN - and basically tell them "Listen - I'm never sending you a modem - because I already sent it. So if you are going to charge me for the modem - do it - and send me my money that you owe me."

And that is pretty much how we left it. They are charging me $60 for the telephone modem they claim I did not return. I figure - heck - that's less than they were ripping me off each month when you compare the price with Verizon FIOS. Thank goodness I am out of the
Pittsburgh Internet Service Providers Provider Name Locked
game. And by the way, my FIOS works just as good - and the phone doesn't ring off the hook from collectors.
- Rachel R.
B

Rating
They had a new girl who messed up my whole contract. I had to redo my whole service. They changed a few things and didn't explain it to me properly. I gained a faster internet speed and I got locked into another two year contract. They gave me a $300 visa gift card for being a new customer when I wasn't.
- Susan G.

All Internet Service Providers in Pittsburgh

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy

50 Marketing

1820 Mulligan Hill Road
New Florence

ADVOS INFORMATION TECHNOLOGY

103 TENACITY TRL
Mars

Affordable Web Designers Of Pittsburgh

700 Grant Street #3943
Pittsburgh

Agents of Value

150 Chaney Court
New Kensington

Alexander Technical Resources

1263 Glenwood Ave. SE

Alliance Telecom Corp

7582 Las Vegas Blvd

Almighty Web Designs

301 Yamato Road

Andy's Web Tools

646 N Riverside Dr

Armstong

Lincoln University

ARMSTRONG CABLE

690 ROUTE 88
Stockdale

ARMSTRONG CABLE

660 South Benbrook Rd
Butler

Aws Web Design

po box 3164

B2b Rankings

10092 Oakridge Drive
Wexford

Baby Gift Portal

10093 Mansion Drive
Gibsonia

Bay Geeks

3535 Prescott St N

Best Practice Institute

410 Evernia Street

Bochter Services

No Customer Walk-In Location
Pittsburgh

Budget Mobile Lifeline

103 Marshall Dr
Pittsburgh

BUSINESS PARTNER

11639 State Route 30 Ste 2
Irwin

Cable TV America

540 S Water Street

CanDoKen&Son

Pittsburgh

cashtexters.net

6462 Westwood St

cdecard.com

514 John St.
Pittsburgh

CIC & Investigative Services

120 Carrick Avenue
Pittsburgh

Clear Internet Sales

100 Robinson Centre Dr
Pittsburgh

Clear Internet Sales

1000 Ross Park Mall Dr
Pittsburgh

Comcast

4 Parkway Ctr
Pittsburgh

COMCAST

Pittsburgh

Comcast

5211 Brownsville Rd
Pittsburgh

Comcast

3668 Terrace St
Pittsburgh

Comcast Cable

Pittsburgh

Comcast Pittsburgh

301-399 Oliver Ave
Pittsburgh

Comcast Pittsburgh

300 Corliss Street Pittsburgh, PA
Pittsburgh

Comcast Pittsburgh

433-499 Oliver Ave
Pittsburgh

Comcast Pittsburgh

433-499 Oliver Ave
Pittsburgh

CommercePundit.com

1625 Lakes Pkwy.

CompuGig

20550 Rt 19
Cranberry Township

Computer Comfort

3901 Washington Rd
Mcmurray

Computer Troubleshooters - Pittsburgh

2199 West Run Road
Homestead

Connected Cafe

139 E. Main St., Suite 810
Carnegie

CONSOLIDATED COMMUNICATIONS

408 WASHINGTON AVE
Bridgeville

Consolidated Communications

4008 Gibsonia Rd
Gibsonia

Crazy Hitz

637 Monastery Dr
Latrobe

Creep Squash

7925 Silverton Avenue

Cybertary Pittsburgh

1525 Park Manor Blvd, Suite 266
Pittsburgh

Cyberwatchers

1610 Pierce Street
Washington

Design By Nur

1034 SE Linn St

DIGISPIRE

12 GREY FOX CIR
Bethel Park

DIGITRON COMMUNICATIONS

6355 TOPANGA CANYON BLVD

Direct Tv

Pittsburgh

Directv Pittsburgh

1-45 Ross St
Pittsburgh

Dyer Media Group

329 Lookout Drive

EarthLink Inc

1375 Peachtree St NE

eDrugSearch.com, Inc.

607 E. Blanco #398

eFuneral

5000 Euclid Ave Ste 310

Evariware Metasystems, Inc.

7707 Stanton Ave
Pittsburgh

Eyeflow Internet Marketing

1013 East Carson Street
Pittsburgh

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

FISHER BRITTANY CONSULTANTS, LLC

127 13th Street South
Jeannette

Fly Media Productions, LLC

225 Parkway 575 #620

ForbenMedia

7401 Summerhill Road

Frames & Pixels Inc

131 W North St
Butler

Full Rotation Group

90 Lackawanna Ave

Greencastle Web Design

676 Shannon Drive N
Greencastle

HostCrusher

3008 Tudor Rd.

Ideal Integrations, Inc.

501 Mosside Blvd
North Versailles

Infinite Synergy

1032 Boardman Canfield Rd.

Integra Customer Support

101 Bradford Road #209
Wexford

Integra Global Solutions UK Ltd

101 Bradford road #209
Wexford, Pa

Integra Global Solutions UK Ltd

101 Bradford road #209
Wexford,

Integra Global Solutions UK Ltd

101 Bradford road #209
Wexford, Pa

Integra Web Services

101 Bradford Road #209
Wexford

Integra Web Services

101 Bradford Road #209
Wexford

IP Logic Pittsburgh

500 Cranberry Woods Dr
Cranberry Township

JPs High Tech World Inc

362 James St
New Wilmington

Kayz Infotech Private Limited

SCO No. 126-127, 2nd Floor, Sector 34 , India

Ker Communications

6520 Ventura Drive
Pittsburgh

Krystal Clear Technologies

5900 Wallace Ave
Bethel Park

Laximi Company LLC

311 Warren St

Lees Coaching

5201 Duncan St.
Pittsburgh

Local Results

5202 Douglas Corrigan Way

Macgirl Inc

880 Mandalay Ave

Marcor Technologies Inc

2807 Yosemite Dr

Master 55

40446 N Rte 59

Modern Web Studios

1067 N Main St

My Computer Wiz Inc

535 Smithfield St.
Pittsburgh

My Computer Wiz, Inc

240 Executive Dr Ste 1423
Cranberry Township

My Utility Brokers

9344 Tarryton Ave.

NAUTICOM INTERNET SERVICE

2593 WEXFORD BAIN RD
Sewickley

Oakland Wireless

4622 Liberty Ave
Pittsburgh

ondaemarketing.com

977 roland rd

PC Doctor

2121 Murray Ave
Pittsburgh

PEOPLEPC

P.O. BOX 26909

Performance Media Placement

23172 Plaza Pointe

PITTSBURGH CONNECT

325 MOUNT LEBANON BLVD
Pittsburgh

Pittsburgh Internet Consulting

2840 Library Road, Suite 240
Pittsburgh

Pittsburgh SEO Kings

6 Lindsay Drive
Beaver Falls

Pittsburgh Web Design Firm

1111Mary Anne
Pittsburgh

Princeton Internet Marketing

295 Route 571, Suite 181

RankSurge

640 Huntington Dr
Cranberry Township

Red Blue Concepts

3176 Darvany Drive

Redhaus Design

3040 Oasis Grand Blvd

RevLocal

600 Grant St
Pittsburgh

SB Marketing

5504 Brownsville Rd
Pittsburgh

Search Magnet Local

300 Bursca Drive, Suite 301
Bridgeville

Sellbooks.com

4121 Hillegas Road

Shasta Consulting & Web Design, Inc.

2205 Hilltop Drive - 2020

Smart Evolutions

PO Box 2226

Sonitrol of Pittsburgh Inc

610 Melwood Ave
Pittsburgh

TECH Incorporated

826 Highland Ave
Pitcairn

The Right Way to Write

30 East Georgia Street

Time Warner Pittsburgh

930 Penn Ave
Pittsburgh

Timegears.com

13908 Allisonville Road

Unlimited Web Design

12 Hopkins Street

VERIZON

416 SEVENTH AVE
Pittsburgh

Verizon

1717 Arch St
Philadelphia

VERIZON

113 SOUTH HILLS VILLAGE
Pittsburgh

VERIZON

ROUTE 19 BOX 20436 STE 650
Cranberry Township

VERIZON

355 5TH AVE
Pittsburgh

VERIZON

Pittsburgh

VERIZON

2806 BROADWAY BLVD
Monroeville

VERIZON

PO BOX 12348
Pittsburgh

VERIZON COMMUNICATIONS

128 W MADISON ST
Rochester

Verizon Fios South Park

4120 Brownsville Rd
South Park

VERIZON WIRELESS

4930 MCKNIGHT ROAD
Dilliner

Web Editors, Inc.

21392 Palomar Street #958

Webb Design

PO Box 690661

Websoftrix

Sector-34

Wholesaleinsurance.net

2266 LAVA RIDGE CT

WINDSTREAM COMMUNICATIONS

2790 MOSSIDE BLVD
Monroeville

Wire My Web

48 Maiden Ln

Wirth Web Designs

1020 State Ave Suite 1006
Coraopolis

WON Marketing, Inc.

200 N. Harrison St, #106

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Yellow Bridge Interactive

1013 East Carson Street
Pittsburgh

Your Site Team, LLC.

PO Box 101207
Pittsburgh

Shop Local Internet Service Services in Pittsburgh

Pittsburgh Zip Codes

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