Pittsburgh Home Security Systems

in Pittsburgh, PA

Home Security System Reviews in Pittsburgh

F

Rating
I had the service installed on june 28 2014 during signing up the sales man did not tell me they would check my credit. I have credit monitoring system a few days later I found out they did check it which
my credit score. I am trying to increase my score to get a house and that jacked my score up. BUT the major complaint I have it I had a free 3 day trial which ended on
2 2014 . I gave the sales man a CHECK for $168.99 he told me they would not MAIL the check in until the 3rd. I HAD CANCELED THE SERVICE ON THE 2ND and the sales man gave me my check back. Today on the 9th of
i check my bank account and see that
withdrew thru ach the $168.99. They did not have my permission to debit thru ach and on top of that the account was cancelled on
2 2014. I called and complained spoke with a manager and his response was they would have to MAIL me a check back and it would take several days. I don't have several days checks will bounce. VERY UNHAPPY THEY STOLE MY MONEY!
- ELAINE S.
A

Rating
They contacted me with all the details of my order for verification and asked if I had any questions. They're mailing me the security system and I will be installing it myself. I'd recommend them.
- Anthony C.

Pittsburgh Home Security System Articles

Home Security System reviews in Pittsburgh

F

Rating
When I initially called a tech came out to look at the home and see what the needs were. He gave us a quote for almost $5000.00 for the equipment plus almost $50 per month for monitoring. This is not a huge house. When we told him this was an excessive charge for equipment he said for us to think about it. A day later I got a call asking how the service went. The person seemed surprised that we opted to not have it installed and wanted to know why. When I told them that the equipment cost was excessive I then spoke to a "supervisor" who managed to have the same system for less than half the price. The installation this time went well but the installer had to return to the house a second time as the painting contractor had taken down the units. The installer seemed to do a good job but after one day one or two of the sensors started beeping. When I called
Pittsburgh Home Security Companies Provider Name Locked
I was passed to three separate people and was on hold for 32 minutes. When I explained that it was unacceptable that the system had just been installed and was already something was not functioning properly the said they could have a technician come out in seven days. Waiting seven days for an appointment is clearly unacceptable. This is especially true when it is beeping day and night. Finally, they agreed to come out the next day but would only give me a four hour timeframe. So in addition to being on hold for more than half an hour I am going to have to waste half a day waiting for service that should not have been necessary.
I would never recommend this company to anyone else. I have had home security systems in other cities with other companies and this is exceptional for its poor responsiveness and unacceptable customer service. As soom as the contract is up I will not renew.
- Kerry D.
A

Rating
The installation was easy, a hour more and less. Everything is already configured, so you need only to install the sensors to windows and doors. The sensors are wireless so there are no cable around. I had some issue with a couple of sensors because my windows has a frame that make it complicated but i did. After the installation called the number for the activation, fast and quick. Everything was ok.
Good product.
- Simone M.
C

Rating
6 months after installation, the system failed. The reason is that the radio signal needed to send home to
Pittsburgh Home Security Companies Provider Name Locked
, failed.
Pittsburgh Home Security Companies Provider Name Locked
claimed the 'signal was weak' and the service man blamed it on the the radio signal.
It turned out the original installer placed the antenna bunched up in the wall behind the control unit. Stretching it out fixed the weak signal. The original installation was apparently inadequate to allow for variations in radio signal. I contend the
Pittsburgh Home Security Companies Provider Name Locked
installer should have been aware of this and should have take the steps necessary to prevent a weak signal from causing a malfunction.
- WILLIAM G.
A

Rating
Couldn't be happier with the work that SSA did in setting up a home security system at my new house. I'd gotten quotes from two other national companies, however the monthly subscription quote that I got from SSA beat those guys by almost $10 a month for the exact same system. The thing I liked most about SSA is that they have a local office here in Pittsburgh. The other companies I spoke with would have shipped me the equipment and it would have been up to me to install this myself. While this isn't a very complicated installation, it definitely makes sense to have a professional do it. SSA was able to get out and do this installation within 3 business days. The tech showed me how to work the system and he was on his way. It was a very smooth process and my wife and I absolutely love the system. Being able to work this system using our iPhones is a huge plus. It's very user friendly and gives us the peace of mine we were looking for. Another bonus that I recently found out about is that SSA also has a pretty impressive referral program, where I can get some serious money knocked off of my monthly subscription for referring a friend.
- Alex G.
A

Rating
Excellent every step of the way. We actually purchased a Guardian system and cancelled it to go with SSA. They are local and care about their customers. we've had two circumstances when our alarm went off and emergency staff came promptly and we received a call from an SSA rep. No complaints, even after 2 years.
- Erin B.
A

Rating
Just bought a house and needed an alarm system. Other companies require a phone line, but I'm a wireless-only guy. That's how I found
Pittsburgh Home Security Companies Provider Name Locked
-- a self-install, cellular alarm system.
I ordered a special through Angie's List (5 window/door sensors, motion sensor, control panel, smoke/heat detector, keychain FOB) and so far I'm very happy with it. I've also recommended it to several friends.
The box arrived the next day and the sensors were a piece of cake to install. Just peel off the sticky tape and stick to the surface. All in all, it took me about 10 minutes.
Another great thing is the instructions they include. This isn't a 50 page manual -- it's short and to the point brochure-style instructions, complete with pictures and just the information you need to know. It was really easy to follow and pretty fool proof.
Calling to activate the system was also a good experience -- the representative took his time explaining things to me and answered any questions I had.
So far, a very happy customer!
- John R.
B

Rating
Pittsburgh Home Security Companies Provider Name Locked
was our Security Consultant. The initial appointment went well.
Pittsburgh Home Security Companies Provider Name Locked
did a great job outlining the security system capabilities and various features. He was very clear (and respectful) about the differences between his company and his competitors.
Pittsburgh Home Security Companies Provider Name Locked
was very fair and thoughtful in saying that his competitors were good companies; he tried to focus only on areas where he felt there was a difference.

Pittsburgh Home Security Companies Provider Name Locked
was very thorough in designing a whole-house system to meet our needs. There was a snafu in the installation date - where the scheduling department put our installation date on the wrong day and kept us waiting for an entire day before we realized the mixup. Our understanding was that
Pittsburgh Home Security Companies Provider Name Locked
provided the correct day, however, the scheduler somehow mixed it up . Not a huge deal but it was frustrating to
Pittsburgh Home Security Companies Provider Name Locked
an entire day and then have to wait another week for the install.

The following week the unit was installed and initially worked as designed - with a few exceptions. The voice-link service (which cost an extra $5/month) was not working. Luckily an accidental alarm trip helped us to discover the voice-link system/service was defective. Once we brought it to their attention the company's customer service department was very professional and quick to respond in setting up an appointment to have a Technician repair the system. The problem ended up being a settings issue within the unit. We are also having problems with one of the Zones so they are coming back out to fix that.

Outside of the system issues I mentioned I think the flexibility of this security system, and the Web-based & Phone Applications are best-in-class. I find this to be a very customizable and user friendly security system; and one that I would recommend.

One area I am not 100% sold on is the true benefit of the voice-link system. Even after fixing the problem I mentioned above, I find the delay in the call-back response time to be longer then the system without voice-link. That means we are paying more per month for a longer response. Granted the call-back response time is not huge, but certainly longer than quoted in the brochure. All that said, while I would recommend the security system, I am not ready to recommend the upgraded version that has the voice-link feature. I will update this review if more experience with the voice-link system changes my mind.
- Kevin B.
F

Rating
Company was called to submit an estimate for installation of a "wireless" security system. Salesman, when he arrived at our home was too familiar and commented several times on how "well I had done for myself"...I did not know this person. He informed me that even if we wanted a wireless system we still needed a land line. I asked about whether Comcast would work with his system and he stated I needed to ask Comcast. I did when ordering a land line I didn't want and they stated that they worked with all
Pittsburgh Home Security Companies Provider Name Locked
. Salesman also stated that his techs like Verizon. I told him we were using Comcast. Tech came out on 12/7/2011 to install system. I was not informed that system would take 6 - 8 hours to install. Tech stated he can usually do it quicker but since we were using Comcast it took longer. He also made inappropriate remarks about my looks. Non-professional behavior by both salesman and tech. They would not have talked to my husband this way. Tech did not leave sign for yard and left a horrible mess of spliced wires coming from my Comcast Modem. I called the company on Friday, 12/9/2011 to complain about the sign and the wires. Also told the person (
Pittsburgh Home Security Companies Provider Name Locked
) about wanting a wireless system but why did I need a land line??
Pittsburgh Home Security Companies Provider Name Locked
was not happy about the loss of a wireless install and wanted to re-install a totally wireless system for the same price. I declined as I am not comfortable getting something for nothing. I told him just to fix the wires and install my sign. I also ask him not to send
Pittsburgh Home Security Companies Provider Name Locked
the tech who installed and he told me that
Pittsburgh Home Security Companies Provider Name Locked
was fired. Yikes!!! Information, me, as a customer didn't need to know. A new appointment was set up for Thursday, 12/15/2011. It was scheduled for 830. 930 rolls around and no tech. Got a call from the office saying an unscheduled meeting was called and that the tech "was on his way". 1030 rolls around and I get a call from the tech saying he was getting his car inspected and it was taking longer than he had expected and he should have took a company vehicle. I attempted to call back the company to cancel the appointment but the phones were out of order. I called the number for reporting false alarms and it was out of order. I called the tech back on his cell phone and he totally blew me off when I told him that the phones were out of order. In other words he treated me like I was a child and didn't know what I was talking about. I cancelled the appointment for a later date. I had already wasted more than two hours waiting for them to fix something they should not have needed to fix. I got home and cancelled the service. Talked with the President and explained what was going on and he stated that he just was informed about the phones being out and I told him that if his tech had listened to what I had to say about the phones he would have know about it a lot sooner. I just wanted this company out of my life and their equipment out of my new home. I found out from the tech that took out the equipment that the tech that was the problem had a drinking problem and that is why they fired him. Why did this company think this was ok to send this jerk into my home? Or into anyone's home???
- Linda S.
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All Home Security Companies in Pittsburgh, PA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

(John) Pushak Electric

1110 Franklin Ave.
Baden, PA

1-STOP CARS

691 Lincoln Ave
Pittsburgh, PA

1st Security Home Security

3525 Ellicott Mills Dr
Ellicott City, MD

A & M ELECTRONICS

1219 OHIO AVE
Mckeesport, PA

A Sound Alternative Inc DBA Wain Security

8803 brecksville rd
Brecksville, OH

A-1 Rudy Lock & Safe

3812 Rt. 8 William Flynn Highway.
Allison Park, PA

A-1 SECURITY SOLUTIONS

17 VICTORIA DR
Finleyville, PA

ABSOLUTE SECURITY CO

409 Capua Ct
Myrtle Beach, SC

ABSOLUTE SECURITY CORP

3115 BABCOCK BLVD
Pittsburgh, PA

ACE SECURITY LAMINATES

970 PERRY HWY
Pittsburgh, PA

Action Security System

4475 S CLINTON AVE
South Plainfield, NJ

ADT McKees Rocks

5998 Steubenville Pike # D
Mc Kees Rocks, PA

ADT Pittsburgh

926 Liberty Ave
Pittsburgh, PA

ADT Pittsburgh

413 7th Ave
Pittsburgh, PA

ADT Pittsburgh

301-399 Oliver Ave
Pittsburgh, PA

ADT Pittsburgh

415-429 Cherry Way
Pittsburgh, PA

ADT Pittsburgh

500 Grant St
Pittsburgh, PA

ADT Pittsburgh

301-399 Oliver Ave
Pittsburgh, PA

ADT Pittsburgh

258 Seward St
Pittsburgh, PA

ADT Pittsburgh

415-429 Cherry Way
Pittsburgh, PA

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