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I ordered a special through Angie's List (5 window/door sensors, motion sensor, control panel, smoke/heat detector, keychain FOB) and so far I'm very happy with it. I've also recommended it to several friends.
The box arrived the next day and the sensors were a piece of cake to install. Just peel off the sticky tape and stick to the surface. All in all, it took me about 10 minutes.
Another great thing is the instructions they include. This isn't a 50 page manual -- it's short and to the point brochure-style instructions, complete with pictures and just the information you need to know. It was really easy to follow and pretty fool proof.
Calling to activate the system was also a good experience -- the representative took his time explaining things to me and answered any questions I had.
So far, a very happy customer!
The following week the unit was installed and initially worked as designed - with a few exceptions. The voice-link service (which cost an extra $5/month) was not working. Luckily an accidental alarm trip helped us to discover the voice-link system/service was defective. Once we brought it to their attention the company's customer service department was very professional and quick to respond in setting up an appointment to have a Technician repair the system. The problem ended up being a settings issue within the unit. We are also having problems with one of the Zones so they are coming back out to fix that.
Outside of the system issues I mentioned I think the flexibility of this security system, and the Web-based & Phone Applications are best-in-class. I find this to be a very customizable and user friendly security system; and one that I would recommend.
One area I am not 100% sold on is the true benefit of the voice-link system. Even after fixing the problem I mentioned above, I find the delay in the call-back response time to be longer then the system without voice-link. That means we are paying more per month for a longer response. Granted the call-back response time is not huge, but certainly longer than quoted in the brochure. All that said, while I would recommend the security system, I am not ready to recommend the upgraded version that has the voice-link feature. I will update this review if more experience with the voice-link system changes my mind."
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