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The day of our appointment,
I spoke w/ the manager, and they apologized, were embarrassed, and in all fairness, were quite professional. They sent another salesman to measure and brings samples. However, he didn't know what samples I wanted, but we worked it out.
I did not purchase my carpet from them, however, because when I finally did get the quotes, at "50 percent off" they were almost 1/3 more than Rusmor, which isn't the lowest price in town either, so, of course I didn't purchase them from them.
So, all in all, I would be very wary w/ their service and prices.
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