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My sister saw the deck for the first time today and said it looked fantastic!
We would readily recommend Morningstar to anyone.
Now, not having a sewer line means you can't use the indoor plumbing (except VERY sparingly). The liner system means they don't have to replace the pipe the whole way to the street which would have been incredibly costly! It's also guaranteed and should mean we don't have to go through this again with a break further down the line. They said they could be out to start on the 2-3 day repair the next day, so we went ahead and scheduled.
Although we would have loved to get another estimate, we just didn't have the time to mess around. Also, not everyone has the trenching equipment they needed to get to the line about 10 feet under our front yard. I don't really know if someone else would have been cheaper (and at this point, I don't want to know if they would have been).
Roto Rooter was prompt and worked diligently. The job was done in 2-3 days and we only had to stay elsewhere one or two days. The yard was left probably in as good shape as can be expected; Our yard had a grave-sized pile of dirt with some broken terracotta and an ugly white access pipe sticking up in the middle of our yard. The workers also left some undesirable debris, like some trash and cigarette butts, but not that bad... Over time the hole settled considerably and we filled in spring with topsoil (which is surprisingly cheap at a DIY store) and seeded with new grass. I also got a "fake rock" to cover the ugly access pipe which is literally in the middle of our yard. As of June, it looks like nothing ever happened.
Overall, we were satisfied, especially given that we felt we had little to no choice but to get the work done as soon as possible!"
When I saw the number, I decided I wanted to have someone else check it out. I selected
The work began the next day. That evening, he called to tell me things had gone according to plan on day 1 and to see if I had questions or concerns (I have never had another service provider check in with me like this. What great customer service.) A few minutes later, he called back and said he was going to make a small adjustment to the work completed that morning to improve the house trap position. He assured me this wouldn't change the estimate (it didn't.)
The sewer back up problem is completely fixed and I have no doubt that it is fixed permanently, based on this great experience all the way around.
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