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Pittsburgh Drain Plumbers Reviews
My only real beef is that after explaining in detail to their office staff that the numbers on my street are not sequential, this information was not conveyed to the plumbers and we had to call back and forth in order to help them find my place.This comes up a lot, and it seems that customer service people just don't listen or write this down when I tell them. This is why the "
evening hours on
service take our information and schedule a "guaranteed" appointment for
the following day, which, of course, was Christmas Eve. (There was a
$59 fee for the appointment. It would have been, I believe, $120 for
somebody to come out after-hours on
Our plumber was prompt, friendly, knowledgeable and willing to explain what the problem
was and what we should do to try to prevent a clog from happening again
in our 124-year-old home. (He was at our home before 10 a.m.) Our issue
is that we should be using an enzyme cleaner regularly to prevent the
buildup of sludge in our sewer line.
Technically, our receipt indicates that the company serving us was
I received a follow-up survey from
Last month our sewer line backed up in our basement for the third time, with the first time being as a result of heavy rains. I searched Angie’s List and found Mr.
Monday and Tuesday, however we could not make our schedules work out. I called
looked good. His explanations were clear and thorough throughout. He said that he would coordinate with the township to find where the main was, determine the depth and get me a price. The very next day I heard a truck pull up and looked out to see
Once they determined the depth of the pipe and the main sewer line,
We did hit a snag along the way, as the county inspector was not able to come out on the day he said he would, and we had left the hose running for
After we were able to get it inspected, the whole was filled in, the cleanout was installed and our yard was re-graded. I told them not to bother cleaning off the driveway, as we were expecting more heavy rains in the coming days and didn't feel the trip back was necessary, although
Once again, we could not be happier with the service that we received from
The tech who came to the house was prompt, thorough and professional. He snakes 25' down from the drain and explained what he thought the issue was (a point in the basement where 'new' and 'old' pipes made of different materials have gunk build-up over time). While doing the service he also noticed that the old trap beneath the sink is out-of-date from a plumbing code perspective, and might also be causing some of the problem. He gave an overview of what fixing it would entail and cost, and I will probably call them again to do the work.
Very good experience overall; I was impressed.
Replaced the flap in a leaking upstairs toilet and recommended future flaps should advertise chlorine resistance. Performed a dye test to verify there were no other leaks.
we've used them several times previously and have always been well satisfied with their work.
Only issue I had this time was contacting them - and that's really my own issue as I never talk to computers or answering machines. The
Total cost was about what other "big name" services advertise - but without the hard sell for additional, expensive, unnecessary services.
In addition, they looked at an issue we have with the T/P valve on our aging water heater and provided an estimate on options to resolve it. We are still deciding whether to proceed or replace.
All Drain Plumbers in Pittsburgh, PA
Briarcliff Manor, NY
Bethel Park, PA