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Pittsburgh Countertop Installation Articles
Countertop Installation reviews in Pittsburgh
What is a big deal: Three months later, several phone calls dodged and as recently as yesterday, another failure to even show up for a scheduled appointment, leaves my kitchen unfinished. They admitted they made the error and have been promising to make good on it since May. This has not happened.
I believe the fact that this was not a high-dollar job has precluded me from receiving any sort of reasonable customer service.
The price was great as we got a deal because we had the last slab of a certain color and they wanted to clear the inventory. Our sales guy/project manager (Ertan) did not do a good job of communicating the limitations of using the last slab, which we discovered a bit later. The last slab deal saved us roughly $2K.
Quality: B ...More /> Seems are great and counters look great on the whole. We had pre-existing backsplash tile around the sink that was chipped when the old counter was removed. As a result we had to install a granite backsplash to cover the damage that wasn't originally planned. There's a small chip in one portion of the backsplash as well, but it's not a big deal.
I confirmed multiple times that one wall needed a 4.25 inch back splash as the new counters were 1.25 inches deep compared to 1.5 for the old with a 4 inch backsplash and we didn't want exposed wall. In spite of this, the granite was cut with a 4 inch back splash. The installers did the best they could and with a bit of touch up work, the exposed wall will not be noticeable due to the caulk line and some paint.
Minor issue but when they took the measurement they were a bit haphazard with the glue gun and got clue in the cabinet drawers that we had to remove. Fortunately it mostly scraped right off.
We had issues with the sink draining on the garbage disposal side. I assumed it was a separate issue and had a different plumber come out. He explained that the previous plumber installed the new sink incorrectly which caused the issue. At least
Ertan followed up to address some caulking that sagged. He fixed it with white caulk instead of clear. When I noticed, he said it would dry clear. This was a blatant lie designed for me to pay the last half of the bill before anyone had to come back out.
The office was poor at following up on phone calls. When I discovered the backsplash was cut too short and communicated my displeasure, the office said they'll figure something out and get back to me. They never followed up with me, though the installers did what they could. In similar regard, the plumber was excessively late and I had to repeatedly call and check on when he would arrive as opposed to the office calling me back when they knew. When we worked up the contract, they said we should use their plumber since it would all be done at once, whereas if we used our own we'd be without a sink for an extra bit of time. This ended up happening anyway.
I left work on Friday afternoon to meet the plumber between 3-5pm. He didn't show up and we rescheduled to 830am the next morning. He showed up finally a bit before noon. Ertan was also late for the initial measurement. The installers were supposed to be there between 8am and noon but showed up near 10am and left a bit before 2pm. The time windows communicated were not accurate and made planning our work schedules difficult.
Ertan needed to more clearly express the limitations of going with the last slab. The initial measurement appointment was rescheduled when he showed up and decided he had to remove the counter to get an accurate measurement. We had to go 5 days without a counter or sink, which we were willing to do for the price but would have liked to know about ahead of time.
Also, the initial install was done in March. There needed to be about 15 minutes of follow-up work to address some sagging caulking. I emailed once and called twice with no results. I then got a letter in the mail explaining I owed money and had to pay right away. I called back, explained I had tried to contact them multiple times and would not pay the remaining bill until the work was done. Ertan lied and said he had called multiple times and that I was avoiding him. I told him I could pull my phone record to prove that was false. He finally came in June to do the follow-up work himself but then used the wrong colored caulk and lied about it drying clear as I mentioned above.
All in all, this only worked out due to price. If you value service, you can do better.
April 11, 2014 - Choice sent two new guys out to examine the problems and see what can be done. IF the granite wasn't cracked it would be possible to fix the other three problems. However, a new slab for the sink would have to be cut.
Sometime in early May Choice called and said they had another slab of the granite we liked from the same lot. Could we come out and see if it is acceptable. My wife and I went out to look at it and part of it was nice but the other half of the slab was ugly. So we used masting tape to point out the area we liked and asked them to use it.
May 24, 2014 - Choice showed up with the new slab using the area we requested. However, it was cut wrong. The one side was a little short so that the cabinet it was sitting on would show. I told them the workmanship was unacceptable. This was really tough because I really love the granite we picked out.
I talked to the company and told them I was not happy and wanted it fixed. They gave me three options:
1) Go find another slab and they will cut it.
2) Use the remaining piece of the slab.
3) Put a backsplash around the edges to cover the gap.
1) So, I - the customer - went around to various dealers to find something acceptable. I even went to their other location in Canonsburg where they had a nice - not great - slab of Blue Flower. i really didn't want it but would settle for it. It was on sale so it was actually cheaper than the granite we initially bought. They balked at that even though they said to go out and find something.
2) The remaining piece of the slab is ugly. The colors are off from the rest of the kitchen. As the customer; I don't want that piece.
3) The problem isn't that the granite is too short by the wall. It is too short on the sides. I would have to put a back splash on a wood surround for the refrigerator. The gap is either going to be next to the refrigerator or next to the
Plus, I don't really want a back splash because I want to use ceramic tile. I didn't ask Choice for Kitchen design ideas. A back splash would ruin the design I have for the ceramic.
Note: I have TWO kitchens. I had the other kitchen done by
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Cranberry Township, PA
Beaver Falls, PA
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