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Pittsburgh Auto Transport Companies Reviews
gave us a 3-day window for pickup. Based on this information, we arranged a lot of other stuff, like movers, rental cars, and such. At no point were we told that this delivery window was tentative and unreliable.
We sent several emails with
As expected, this piece of information caused some stress. Perhaps it's from our lack of experience with auto transport, but I would think that companies would clearly inform you, and reiterate, that a delivery window is very tentative. In addition, I think that the customers should be kept in the loop in terms of potential issues in meeting the quoted pick up date. We were frustrated because we made numerous attempts to clarify a pick-up date, and at no point were we told that it's dependent on them finding a driver and his schedule. When asked for alternatives, if a driver wasn't found prior to our departure, we weren't really given any clear options. Supposedly, they did increase the price for the drivers, and it ended up working out. (
At the end of the day, they did their job and at a good price. I do feel that we could have been better informed about the process, rather than surprised the day of stated pick up, that we can't expect the delivery window to be valid. It would also be helpful with updated status of our order as the day nears, so customers could plan on troubleshooting alternatives.
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