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We are very satisfied with the entire process and would gladly recommend
My windows are beautiful! The colors are perfect and I most assuredly could NOT have chosen them myself. job for me choosing and
The Angie's List discount saved me a significant money as well as introducing me to just the resource I needed to get this done.
The designer that came was well prepared, very nice and had great information and ideas.
The work was being done on my mother's house after we'd had the house remodeled after she'd had a stroke. Her stroke severely impacted her ability to talk and made the consultation tedious at times but the designer was great.
We ordered blinds for several windows and shutters for 4 bedrooms.
I was advised at the time that due to the custom build nature of the shutters along with them having just moved to a new production facility, the normal time of 4-6 weeks could take up to 8 weeks.
Well, the blinds arrived within a few weeks and were just as ordered and looked great.
Installers were great, on time, professional and in and out.
The shutters are completely different story. The 8 weeks came and went and I didn't hear anything.
Finally got a message while out of town in September that the shutters would be ready Sept 20 or thereabouts.
September 20 came and went.
Finally around October 10 I got a call that the shutters were ready.
Unfortunately, my brother had grown tired of waiting and the people sleeping in bedrooms without shutters had told me they'd started looking elsewhere.
When we got things sorted out the install was set for done on November 4.
Install went very, very quickly and was nicely done. The shutters look great and the fit appears perfect.
While I can't praise the quality enough and how nice the people from AZ Blinds I dealt with for their service enough, given the over 3 months it took to get the shutters done was a huge issue. Little was done to advise us as to the status, beyond the one phone call (and that wasn't even right). It's disconcerting, to say the least, when you give a company several thousand $'s and you don't hear from them.
Overall, as stated, the quality and work is great. However, because of the extremely long wait time and lack of communication, I just cannot recommend them. If you're not pressed for time, then you're fine. If you need something within a couple months, my advice would be to look elsewhere.
Responding to the Provider Response: Yes, we are happy with the shutters, I made that clear. You claim that you called us "early on". No, you didn't.
What we were told, by your rep during the consultation - and she gave us the paper you'd printed out with this as well - was that you were moving to a new production facility and shutter orders would be delayed 4-6 weeks. In fact, I'm looking at the paper as I type this.
When our blinds arrived (on time) the installers told us, again, that it would be 2-4 weeks for the shutters. That was in June. There was NO contact from your company until September. And the message I received was that our shutters would be ready Sept 21. We didn't hear back from you until October 10.
I get the issues you have with your facilities. But, why is that my problem? If you are running on such a thin line that any little blip is going to cause a major disruption, as it appears to have based on what others have posted, you would do well to re-examine your business model. Customers don't like
I'm glad you took it upon yourselves to "stay the course and deliver the quality built shutter". Considering that is what we paid for, it's what you are supposed to do. Do not expect praise for doing what you say you will do.
You may well be installing thousands of feet of your product, but I can tell you it won't be in any of our houses ever again."
measure and give us a bid within a couple of days. They estimated 6 to 8
weeks for our shutters, after which we did get the bedroom shutters
installed. However, apparently the estimator had mismeasured for the
bathroom shutters and it took an additional month to get them made and
installed. If you are on a tight schedule, I would definitely think
twice about using them. Also, though the office gives you a time frame
for installation on a particular day, bank on the crew being at least two to three hours
late. Overall, we were not in a huge rush, so the delays really didn't
affect us. The quality of the shutters are excellent overall.
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