Phoenix Elder Care Articles

Sample Reviews

B

Rating
It is a beautiful facility which is well-maintained. The majority of staff members are personable and take pride in the care they provide. The people in the activities department interact with residents in a positive way, and I always admire their enthusiasm and dedication. Unfortunately, there tends to be a rather high turnover among staff members who provide the personal care many residents require in dressing, grooming, bathing, toileting, etc. I realize the people performing these tasks tend to be poorly paid in most facilities--so raise their pay and attract the highest quality people you can find! Provide more direct supervision of these employees to ensure that they perform their duties in an exemplary manner. Meals seem to be nourishing, provide a variety of options, and look appealing most of the time. Communication between family members and staff physicians and nurses has declined in recent years. Sometimes I feel this facility rests on its laurels instead of striving to improve upon the services it provides. They provide nice touches such as freshly baked cookies, popcorn, and coffee which are available to visitors.. That presents an inviting, personal feel to the facility, but I wish they would invest that money in staff upgrades and resident care. I must say that whenever I have complained about something, staff members respond to me in a prompt manner and we are able to get things resolved. Overall, I am glad we made the decision to place our family member at
Phoenix Nursing Home Facilities Provider Name Locked
, and I believe it is one of the better residential care facilities in the St.
Phoenix Nursing Home Facilities Provider Name Locked
area.
- WILLIAM B.
B

Rating
Resident was @ CNR for 30 days total: 3/20 through 4/20/2012. She underwent physical therapy twice daily as scheduled during the 8 weeks, and she steadily gained weight, around 10 pounds. Remember, it is up to the resident and/or authorized representative(s) to check all doctors orders and that proper medications are being administered each and every time as directed by the physician. Resident states her rehab experiences were very helpful. The entire staff: nursing, environmental, PT, administration, social workers, and physicians were professional and presented a very caring attitude to all the residents during her stay, allowing resident to complete her visitation in record time. NOTE: It would have assisted the resident's weight gain if some of the meals presented to resident, who was on a soft mechanical diet were, indeed, easily chewed and swallowed. The kitchen staff does an admirable job feeding ~100 residents daily. As usual, it is up to the resident's family to double check the resident's nutritional intake daily. There were two (2) family/staff meetings - one immediately after admission, and one one day prior to disposition, at which time the resident's health/care plan(s) were studied and implemented, with the resident present at both meetings. NOTE: There was an unannounced meeting of the resident's quartersmate and her family in the shared quarters, on Easter afternoon. As we all know, family member meetings should be held in the Conference Room if a resident is sharing a room. This resident did not buzz the nurses' station to complain on Easter afternoon. Facilities are bright, well-lit, airy, free of any detrimental odor. Environmental staff are always available and do their best in maintaining sanitation. New outdoor area for patients to sit and relax was constructed, as well as new hall flooring. There was a Home Visit by the PT staff, at which time we all signed off on the PT Discharge Checklist for Residents Returning Home. Resident was discharged home the next day after the Home Visit, and after the nursing staff completed the Observation Matrix Report, which also lists the medications/treatment orders, a discharge checklist, and ASC Home Discharge Instructions. HOWEVER. The Admissions (A&D) staff should coordinate each and every discharge with the resident and/or receiving party to discuss all payment issues prior to discharge. There is no checklist at discharge for the nursing staff to coordinate with the A&D office as far as payment for the residents' charges while at CNR: self-pay, insurance, Medicare, Medicaid, dual coverage, other. One month after discharge, the resident received a form letter from the CNR Business Office indicating an amount due -- without a letter of explanation (
Phoenix Nursing Home Facilities Provider Name Locked
). Said amount was the coinsurance amount due CNR, since Medicare pays only for the first 21 days in a SNF. It is certainly not a good business practice to request money from a former resident, certainly before 60 days after discharge and before billing insurance, without a accompanying
Phoenix Nursing Home Facilities Provider Name Locked
for the ex-resident. The A&D staff had not coordinated payment with the resident prior to discharge to home care. Also, it would behoove the resident and/or their authorized representative to check the billings from CNR to Medicare (on the
Phoenix Nursing Home Facilities Provider Name Locked
web site, if possible) to clarify all charges and that no incorrect billings to
Phoenix Nursing Home Facilities Provider Name Locked
or the insurance company occur. We are still disputing occupational therapy and speech therapy items charged to
Phoenix Nursing Home Facilities Provider Name Locked
from CNR at this time, and
Phoenix Nursing Home Facilities Provider Name Locked
has been notified. In conclusion, we recommend placement your loved one(s) at this facility if and when their need arises for rehabilitative services.
- STEVEN J F.
B

Rating
Resident was @ CNR for 30 days total: 3/20 through 3/20/2012. She underwent physical therapy twice daily as scheduled during the 8 weeks, and she steadily gained weight, around 10 pounds. Remember, it is up to the resident and/or authorized representative(s) to check all doctors orders and that proper medications are being administered each and every time as directed by the physician. Resident states her rehab experiences were very helpful. The entire staff: nursing, environmental, PT, administration, social workers, and physicians were professional and presented a very caring attitude to all the residents during her stay, allowing resident to complete her visitation in record time. NOTE: It would have assisted the resident's weight gain if some of the meals presented to resident, who was on a soft mechanical diet were, indeed, easily chewed and swallowed. The kitchen staff does an admirable job feeding ~100 residents daily. As usual, it is up to the resident's family to double check the resident's nutritional intake daily. There were two (20 family/staff meetings - one immediately after admission, and one one day prior to disposition, at which time the resident's health/care plan(s) were studied and implemented, with the resident present at both meetings. NOTE: There was an unannounced meeting of the resident's quartersmate and her family in the shared quarters, on Easter afternoon. As we all know, family member meetings should be held in the Conference Room if a resident is sharing a room. This resident did not buzz the nurses' station to complain on Easter afternoon. Facilities are bright, well-lit, airy, free of any detrimental odor. Environmental staff are always available and do their best in maintaining sanitation. New outdoor area for patients to sit and relax was constructed, as well as new hall flooring. There was a Home Visit by the PT staff, at which time we all signed off on the PT Discharge Checklist for Residents Returning Home. Resident was discharged home the next day after the Home Visit, and after the nursing staff completed the Observation Matrix Report, which also lists the medications/treatment orders, a discharge checklist, and ASC Home Discharge Instructions. HOWEVER. The Admissions (A&D) staff should coordinate each and every discharge with the resident and/or receiving party to discuss all payment issues prior to discharge. There is no checklist at discharge for the nursing staff to coordinate with the A&D office as far as payment for the residents' charges while at CNR: self-pay, insurance, Medicare, Medicaid, dual coverage, other. One month after discharge, the resident received a form letter from the CNR Business Office indicating an amount due -- without a letter of explanation (
Phoenix Nursing Home Facilities Provider Name Locked
). Said amount was the coinsurance amount due CNR, since Medicare pays only for the first 21 days in a SNF. It is certainly not a good business practice to request money from a former resident, certainly before 60 days after discharge and before billing insurance, without a accompanying
Phoenix Nursing Home Facilities Provider Name Locked
for the ex-resident. The A&D staff had not coordinated payment with the resident prior to discharge to home care. Also, it would behoove the resident and/or their authorized representative to check the billings from CNR to Medicare (on the
Phoenix Nursing Home Facilities Provider Name Locked
web site, if possible) to clarify all charges and that no incorrect billings to
Phoenix Nursing Home Facilities Provider Name Locked
or the insurance company occur. We are still disputing occupational therapy and speech therapy items charged to
Phoenix Nursing Home Facilities Provider Name Locked
from CNR at this time, and
Phoenix Nursing Home Facilities Provider Name Locked
has been notified. In conclusion, we recommend placement your loved one(s) at this facility if and when their need arises for rehabilitative services.
NOTE TO A.L. STAFF (
Phoenix Nursing Home Facilities Provider Name Locked
,SPECIFICALLY, WITH WHOM I SPOKE THIS AFTERNOON) I PLACED THIS REVIEW WITH THE PARENT COMPANY OF CNR, SO THAT YOUR STAFF MAY MAKE THE ELECTRONIC TRANSFER OF THIS REVIEW TO COMMUNITY REHABILITATION & NURSING. THANKS!
- STEVEN J F.
F

Rating
The facility was dirty. The vent out of the heating unit was half on/half off. If my sister-in-law did not like what was being served for dinner, they would bring her an alternative, and that was sometimes two pieces of bread with a slice of cheese. It was not very good at all. They have rooms available, and they always have beds available there. It was not a pleasant place to be. They were very understaffed, so it is hard to give them a rating when they
Phoenix Nursing Home Facilities Provider Name Locked
’t have the personnel to accomplish the tasks. The nursing staff was reasonably responsive for their staffing levels. They were as friendly as they could be in their situation. I was never in the office, and I was not the primary person with whom they communicated. They could not release the medical information to me since it was my sister-in-law, so they would release the information to her daughter when she was available. She was home for a few hours the day she was released from the nursing home after being there for over 20 days. She got very dizzy and wound up back in the hospital. She had a urinary tract infection, so she came home from the nursing home sick. I would never go there.
- Carol U.
C

Rating
My mothers loves her apartment at
Phoenix Nursing Home Facilities Provider Name Locked
. The location is reasonably clean and attractive, but can use some updating. The staff is nice. The food is average, my mother occasionally complains about it. There are a number of levels of care at
Phoenix Nursing Home Facilities Provider Name Locked
that each resident pays. You are charged for any extra levels of care, however, they do not staff according to levels of care but rather the number of residents. My mother is still a resident at
Phoenix Nursing Home Facilities Provider Name Locked
, but I will move her if the staffing does not increase.
- GREG AND MARIUM J.
A

Rating
I think it is a very good nursing home. The patients are well taken care of there. They are not soiled. Everyone is very attentive to the patients. It does not smell like peat, which is a big issue with nursing homes. A member of my church has had two of her aunts there. They do a lot of extra events. They have an annual beauty contest for the men and the women respectively. It really keeps the residents stimulated; they can do their own little businesses. The residents can make jewelry, toys; etc. They really keep them active, which is really important for a nursing home. They also allow them to have ministers come in once a week for services, which is nice.
- Jeaniene O.
A

Rating
Phoenix Nursing Home Facilities Provider Name Locked
is wonderful. This was not the first time we have used her, she had been with another hospice and help another family member in the past, but is now with Lighthouse. We sought her out for my father and both she and all of Lighthouse gave an excellent service.

They first came to him at his at his nursing home and started working very quickly.
- Loretta J.
N

Rating
My mother was cared for much more than in home care. Owners kept me aprised of everything, no matter how small. I could not have cared for her the way they did. Anticipated things before it became a problem.
- Darlene S.
F

Rating
I contacted this company several times including, phone calls and through their website. In all cases I received no response.
- Mary E.
A

Rating
The facility is kept clean and fresh, and so are the patients.
His treatment has included physical, occupational, and speech thereapy, provided daily on Monday-Friday. In our experience thus far, the therapists are highly motivated and show personal interest in their patients.
We have visited at different times on different days, and have been impressed with the staff and the facility. They are cooperative and seem to enjoy their work. The patients are treated with dignity and respect.
The food seems to be nutritional and appealing.
- Anna M.
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All Nursing Home Facilities in Phoenix, AZ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A AAAssisted Living Locators

7330 Earl Drive Ste E
Scottsdale, AZ

A Guiding Light for Seniors

2925 E. Riggs Road #8-128
Chandler, AZ

A HELPING HAND

3104 E CAMELBACK RD
Phoenix, AZ

A Paradise For Parents

15922 North 164th Lane
Surprise, AZ

A Place For Mom

1300 Dexter Ave N
Seattle, WA

A PLACE IN THE SUN

6879 E VERNON AVE
Scottsdale, AZ

A-Z Senior Solutions, LLC

3317 S Higley Road
Gilbert, AZ

AAA Senior Placement AZ by Sue Royer

14537 West Grand Ave
Surprise, AZ

Acapulco Assisted Living Home

13616 W. Acapulco Lane
Surprise, AZ

Action Integrated Solutions LLC

P.O. Box 45538
Phoenix, AZ

ADAGIO HOUSE

3429 E CHOLLA ST
Phoenix, AZ

ALERT ADULT CARE INC

10247 W Missouri Ave
Glendale, AZ

ANGEL CASTLE CARE HOME

5623 N 83RD AVE
Glendale, AZ

Anthem Senior Living

40401 N Copper Basin Trl
Phoenix, AZ

ARCADIA ADULT CARE

4132 E CAMELBACK RD
Phoenix, AZ

ARCHSTONE CARE CTR

1980 W PECOS RD
Chandler, AZ

Arizona Active Adult Communities

17235 N 75th Ave
Glendale, AZ

Arizona Grand Senior Living Community

4602 N 24TH ST
Phoenix, AZ

Arizona Senior Transitions LLC

8311 E Vía de Ventura
Scottsdale, AZ

ARIZONA SPRING CARE HOME

10411 N 42ND ST
Phoenix, AZ

ASELA CARE HOME

1631 E CARMEN ST
Tempe, AZ

Assisted Living America, Inc.

6030 North Camelback Manor Dr.
Paradise Valley, AZ

ASSISTED LIVING CONSULTANTS

7141 W PARADISE DR
Peoria, AZ

ASSISTED LIVING OF SCOTTSDALE

6819 E SHEA BLVD
Scottsdale, AZ

Banner Cardons Children's Hospital

1400 S Dobson Rd
Mesa, AZ

BANNER HEALTH ARIZONA

1010 N COUNTRY CLUB DR
Mesa, AZ

BAPTIST VILLAGE

11527 W PEORIA AVE
Youngtown, AZ

BARRINGTON SUITES INC

5345 W PORT AU PRINCE LN
Glendale, AZ

BEATITUDES CAMPUS

1712 W GLENDALE AVE
Phoenix, AZ

C & C ADULT CARE HOME

2144 W MANOR ST
Chandler, AZ

CALAVAR ASSISTED LIVING HOME

23402 N 84TH ST
Scottsdale, AZ

Care Options Innternational

7650 S McClintock Rd #103-483
Tempe, AZ

CAREFREE ADULT CARE HOME

8038 E HAPPY VALLEY RD
Scottsdale, AZ

Carefree Assisted Living Home

8038 E. Happy Valley Rd.
Scottsdale, AZ

CHRISTIAN CARE NURSING CTR

11812 N 19TH AVE
Phoenix, AZ

CHULA VISTA CARE CTR

60 S 58TH ST
Mesa, AZ

CITADEL CARE CTR

5121 E BROADWAY RD
Mesa, AZ

Consumer Finance Solutions

6909 W Ray Rd., B15-106
Chandler, AZ

contextualthesaurus.com

4200 n miller
Phn, az

COOK HEALTH CARE

11527 W PEORIA AVE
Youngtown, AZ

CORONADO CARE CTR

11411 N 19TH AVE
Phoenix, AZ

CYPRESS COURT

310 S 63RD ST
Mesa, AZ

DESERT COVE NURSING CTR

1750 W FRYE RD
Chandler, AZ

DESERT HAVEN CARE CTR

2645 E THOMAS RD
Phoenix, AZ

DESERT PAVILION SKILLED NRSNG

1800 E Florence Blvd
Casa Grande, AZ

DESERT SKY HEALTH & REHAB CTR

5125 N 58TH AVE
Glendale, AZ

DESERT TERRACE NURSING HOME

2509 N 24TH ST
Phoenix, AZ

Discount Auto Insurance

2510 W Dunlap Ave
Phoenix, AZ

Dr. Melissa Estavillo

6245 N 24th Parkway
Phoenix, AZ

EAST MESA HEALTH CARE CTR

51 S 48TH ST
Mesa, AZ

Eldermom Senior Placement Services

42507 N. Bradon Ct
Phoenix, AZ

ETHAN CARE HOME

17015 N 58TH WAY
Scottsdale, AZ

EVERGREEN FOOTHILLS

15810 S 42ND ST
Phoenix, AZ

EVERGREEN VALLEY HEALTH

6458 E BROADWAY RD
Mesa, AZ

FAMILY CARE HOMES, Inc.

1511 N Gilbert Rd
Mesa, AZ

FOUNTAIN OF YOUTH ACH

610 E Bell Rd Ste 2-255
Phoenix, AZ

FOUNTAIN VIEW VILLAGE

16455 E AVE OF THE FOUNTAINS
Fountain Hills, AZ

FREEDOM PLAZA CARE CTR

13714 N PLAZA DEL RIO BLVD
Peoria, AZ

GATE HOUSE ACADEMY

90 S WASHINGTON ST
Wickenburg, AZ

GILA RIVER NURSING HOME

83RD AVE & BASELINE RD
Laveen, AZ

GLENCROFT CARE CTR

8641 N 67TH AVE
Glendale, AZ

GOLDEN SWAN MANOR

9828 N 57TH ST
Paradise Valley, AZ

Grace Hill Ranch,LLC

37509 N 16th Str
Phoenix, AZ

HARVARD VILLA

306 E HARVARD AVE
Gilbert, AZ

Hawthorn Court At Ahwatukee

13822 South 46th Pl
Phoenix, AZ

HEARTHSTONE OF MESA

215 S POWER RD
Mesa, AZ

HEARTHSTONE OF SUN CITY

13818 N THUNDERBIRD BLVD
Sun City, AZ

HIGHLAND MANOR NURSING HOME

4635 N 14TH ST
Phoenix, AZ

Hospice of the Valley

2525 E Southern Ave
Tempe, AZ

JMJ HOME CARE

7754 N 33RD AVE
Phoenix, AZ

KIVEL CARE CTR

3020 N 36TH ST
Phoenix, AZ

LA CASA ASSISTED LIVING

625 W Deer Valley Rd Ste 103
Phoenix, AZ

LA LOMA CARE CTR

14260 S Denny Blvd
Litchfield Park, AZ

LIFE CARE CENTERS OF AMERICA

4065 E BELL RD
Phoenix, AZ

LIFE CARE CTR

8008 S JESSE OWENS PKWY
Phoenix, AZ

LIFE CARE CTR OF AMERICA

2727 W FRYE RD
Chandler, AZ

LIFE CARE CTR OF N GLENDALE

13620 N 55TH AVE
Glendale, AZ

MARA VILLA CARE CTR

8825 S 7TH ST
Phoenix, AZ

MESA CHRISTIAN RESIDENTIAL

215 W BROWN RD
Mesa, AZ

MI CASA NURSING CTR

330 S PINNULE CIR
Mesa, AZ

MORNING GLORY ADULT CARE HOMES

3759 E CLOVIS AVE
Mesa, AZ

OASIS OF LOVE ASSISTED LIVING

9542 Flower St Apt 2
Bellflower, CA

OSBORN HEALTH

3333 N CIVIC CENTER PLZ
Scottsdale, AZ

PARADISE HEIGHTS ADULT HOME

12035 E MOUNTAIN VIEW RD
Scottsdale, AZ

Paradise Valley Loving Care

3324 E Oraibi Drive
Phoenix, AZ

PARK AT 7TH AVE

10234 N 7TH AVE
Phoenix, AZ

PARK REGENCY HEALTH CARE CTR

2555 N PRICE RD
Chandler, AZ

PHOENIX MOUNTAIN NURSING CTR

13232 N TATUM BLVD
Phoenix, AZ

PLACINUN ASSISTED CARE

1214 N PALM ST
Gilbert, AZ

PLAZA COMPANIES

7501 E THOMPSON PEAK PKWY
Scottsdale, AZ

PLAZA HEALTHCARE

1475 N GRANITE REEF RD
Scottsdale, AZ

RAINBOW CIRCLE

510 N OLIVE
Mesa, AZ

RIDGECREST HEALTHCARE

16640 N 38TH ST
Phoenix, AZ

SHADOW MOUNTAIN HEALTH CARE

11150 N 92ND ST
Scottsdale, AZ

Shae Residential

2901 E North Lane
Phoenix, AZ

SOCIAL WORKS INC

13416 N 32ND ST
Phoenix, AZ

SONORAN REHABILITATION & CARE

4202 N 20TH AVE
Phoenix, AZ

ST LUKE'S SKILLED NURSING

1800 E VAN BUREN ST
Phoenix, AZ

STORE MORE! Self Storage @ Avondale

1101 S. Avondale Blvd.
Avondale, AZ

STORE MORE! Self Storage @ Buckeye

1596 S. Watson Road
Buckeye, AZ

STORE MORE! Self Storage @ Peoria

8580 N. 91st Ave.
Peoria, AZ

STORE MORE! Self Storage @ Phoenix

1815 N. 91st Ave.
Phoenix, AZ

STORE MORE! Self Storage @ Queen Creek

1101 S Avondale Blvd
Avondale, AZ

SUN BRIDGE CARE & REHAB CTR

350 E LA CANADA BLVD
Avondale, AZ

SUN CREST HEALTH CARE

2211 E SOUTHERN AVE
Phoenix, AZ

SUN GROVE VILLAGE CARE CTR

20625 N LAKE PLEASANT RD
Peoria, AZ

SUN HEALTH GRANDVIEW CARE CTR

14505 W GRANITE VALLEY DR
Sun City West, AZ

SUN VIEW CARE CTR

12207 N 113TH AVE
Youngtown, AZ

SUNRISE ASSISTED LIVING

7370 E GOLD DUST AVE
Scottsdale, AZ

Sunrise Of Chandler

5757 W Chandler Blvd
Chandler, AZ

SUNRISE SENIOR LIVING

6001 E THOMAS RD
Scottsdale, AZ

SUNRISE SENIOR LIVING

17225 N BOSWELL BLVD
Sun City, AZ

SUNWEST NURSING & REHAB CTR

14002 W MEEKER BLVD
Sun City West, AZ

TANNER PROPERTIES

700 E Jefferson St # 230
Phoenix, AZ

The Nurse Company

Nashville, TN

The Terraces at Phoenix

7550 N 16th St
Phoenix, AZ

VALLEY OASIS ADULT CARE HOME

5131 W SWEETWATER AVE
Glendale, AZ

VANDERMEYER GROUP HOMECARE

7554 W LIBBY ST
Glendale, AZ

Vi at Grayhawk

7501 East Thompson Peak Parkway
Scottsdale, AZ

Vi at Silverstone

23005 North 74th Street
Scottsdale, AZ

VILLA OCOTILLO

3327 N CIVIC CENTER PLZ
Scottsdale, AZ

WESTCHESTER CAMPUS OF CARE

6100 S RURAL RD
Tempe, AZ

WEYRICH HEALTH CARE CTR

12000 N 90TH ST
Scottsdale, AZ

YOUR THIRD HANDS

6322 E TURQUOISE AVE
Paradise Valley, AZ
Phoenix Zip Codes

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