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Phoenix Cleaning Services Reviews
I asked them to clean
my rental home for a move-in. There were
no impediments to their work as it was completely empty except for a bookcase
which was used as a shelving unit for the kitchen. The house is small, 1325 sq ft and all on 1
level equipped with a 4 year old working refrigerator and a very new dishwasher.
4 hours after they arrived they told me they were done. I didn’t have time to inspect their work but
since they didn’t say they had broken anything, I had no reason to worry.
Here’s what I found upon my return later in the day - the
handles and the mechanism for the kitchen windows were broken off; the floor under the fridge and the bookcase
was filthy; the refrigerator no longer worked.
When I contacted the owner, I told him of this and he sent
his assistant, JJ to inspect what was wrong.
JJ fixed the kitchen window handles but was at a loss as to how to fix
the fridge. He tried making some calls
and reported that there is no way the “girls” (referring to the ladies who
cleaned the place) could’ve broken the fridge.
It was working earlier in the day, they cleaned, then it no longer
worked. Hmmm – too coincidental that
they must’ve done something to it and broke it.
JJ insisted they did not and asked that I speak to his owner,
of course could not be reached at that time.
Fast forward to my conversation with
have never had this kind of a problem in his many years in this business. His big concession was to have someone come
out to inspect it, but if it was deemed that his girls couldn’t have caused the
problem, then I would have to pay for the service call. Instead of being an ethical business man, he’s
playing a game with me. I asked that he
either gets the fridge fixed; get me another one which is comparable; or we’ll
call it a day and I won’t pay the cleaning bill for his girls of $250.75,
which, by the way was less than the cost of another fridge as the 4 yr old
model was purchased for $429.
Nothing happened for a few weeks until I receive another
relented and paid the bill for the privilege of having a broken fridge which I
would have to replace – nice.
This is why this company should be avoided!
The cleaning crew was friendly and professional. They did an excellent and thorough job. I passed my landlord's move out inspection of the property, with flying colors.
The price is in line with prices for the area, which are not inexpensive. However, they do really excellent work that is worth the price.
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