When building a new home, the terms of the home's warranty and insurance should be perfectly clear.
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Local Articles in Phoenix
Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Phoenix
Have had home warranty coverage through for 8 years ago. Have needed service through them a number of times for our A/C and refrigerator primarily, but also for a broken hot water heater. EVERY time a repair was needed, it has taken 3 - 4 days (or more) to get someone to the house, even when it was 115 degrees or we had no hot water. 2 summers ago, we had to LITERALLY call them back no less than 6 - 8 times when the repair company failed to repair our A/C. Every time they would come they would give a different reason that the unit wasn't working. They replaced component after component. On the 4th or 5th visit (all requiring that we take time off from work, mind you), the service person did something that caused electrical failure for the entire house. It took several days for them to send an electrician to repair the damage done!! This was (of course again) in 110 - 115 degree heat. We had to stay at a hotel for several nights (our dog would have died while we were at work during the day) and were not reimbursed for the expense, despite this being caused by the service company. EVEN AFTER THAT they refused to let us change the service company still working on the original problem that was not yet repaired. I am a 50 year old physician and I literally BEGGED them to send out a different company, as this one was clearly inept/incompetent. I filed several complaints with them regarding the service company. They still refused to let me change, saying that the repair would stay with the same company until it was resolved. I eventually called a company on my own (and paid for the service out of pocket) who repaired the A/C on the first visit.
Each and every time there has been frustration, obfuscation and a considerable impact on career obligations to get a repair done. To their credit, they have never made any of the pre-existing condition or lack-of-maintenance denials that I have seen in reviews of other companies.
I can not more passionately discourage anyone from using this company. I am investigating alternative companies but am also reading numerous and consistent articles by reputable consumer reports agencies recommending against purchasing a home warranty service contract with any company.
The plumber arrived and had his apprentice fix both items within five minutes. Once the work was complete, he then called the for authorization.
He gave the phone to me, and I was then advised by ...MoreRead more of this review that only one of the two repairs was covered, even though he had already performed both. I advised the warranty company that he had performed both services, and they simply said it wasn't covered. The plumber advised me that I would have to pay the 60 dollar trade call fee, plus 89 dollars for the uncovered repair. I protested the additional cost since I was not provided a quote or told that the service wasn't covered. He lowered the total cost to 119.00 for both.
I complained to the , and they advised that the cost was only $37.50, which is less than the trade call fee, and that only $37.50 should have been collected. The additional work must be quoted and authorized, and since that did not happen I should only be liable for $37.50. After numerous calls they have agreed to refund me the difference between the trade call fee and $37.50, since the contractor violated the agreement by collecting the full fee. However, they will not take responsibility for the contractor failing to provide a quote or obtain my authorization for the uncovered work, or for the provider failing to pre-authorize the repairs with them. Thus, I'm out an extra 59 dollars. This is extremely unethical behavior on the part of their contractors, as they are 1> Charging the owner the full trade call fee, even when the actual covered services are less than the fee - contrary to the contract. 2> They can come in and fix the issues, and then if anything isn't covered they can charge you whatever you want - since they have already done the work. I could have easily found a handyman to perform this work for less than $119, however their way of doing business didn't provide me that opportunity. Extremely disappointed that they will not make this right or take ownership of the issue.
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