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Home Warranty Companies to Avoid


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"we've used
for many years, and have always found them and their subcontractors (with only two exceptions over the years) fair, fast," convenient and excellent quality. we've had hot water heaters replaced within 24 hours, air conditioning units fixed as quickly, and other services performed efficiently and professionally. They even found and fixed a problem with an AC unit that several other AC companies could not figure out. The cost keeps increasing, and coverage seems to get a little skimpier each year, but the peace of mind and consistently high quality service is wonderful. We recommend them.

-Bruce B.

"I paid extra to have the pool and hardware for the pool covered by the warranty. Every time I called to get warranty work done they would respond with either that" isn't covered or " We'll need to send a tech to confirm that we will cover" and then call back and say that it is not covered. Same with the A/C and electrical in the house when I called.

-Shawn G.

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Local Articles in Phoenix

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Phoenix


The technician came out to my home and provided great service. very knowledgeable and courtesy.. He explained what was going on and what he would need to do to repair my unit. He made the phone call, to
Phoenix Home Warranty Companies Provider Name Locked
and they informed me because I have great policy, everything for my repair would be covered.. Very pleased. I would have been lost if it was not for
Phoenix Home Warranty Companies Provider Name Locked
!!!!! Thank you everyone for being so nice and helpful.
- Renee D.

As part of my home warranty, One-Guard provides a semi-yearly air conditioner tune-up. I requested and paid for the service on-line and someone called within a few days from the contracted service company. They let me know they had received the order and they asked me about the best days for me and my schedule for the following week (this was a Thursday). They called me back the following day to schedule the appointment for the following Wednesday, which worked best for me. The tech called prior to arriving, was very nice, explained what he was doing, and asked before making any repairs as that was an additional service fee. We only required a few minor replacement parts and he was able to make the repairs that day and the units have been running great since. Very pleased with the service!
- Jodi I.

Phoenix Home Warranty Companies Provider Name Locked
Warranty dispatched a plumber to fix two leaks caused by loose connections.

The plumber arrived and had his apprentice fix both items within five minutes. Once the work was complete, he then called the
Phoenix Home Warranty Companies Provider Name Locked
for authorization.
He gave the phone to me, and I was then advised by
Phoenix Home Warranty Companies Provider Name Locked
that only one of the two repairs was covered, even though he had already performed both. I advised the warranty company that he had performed both services, and they simply said it wasn't covered. The plumber advised me that I would have to pay the 60 dollar trade call fee, plus 89 dollars for the uncovered repair. I protested the additional cost since I was not provided a quote or told that the service wasn't covered. He lowered the total cost to 119.00 for both.

I complained to the
Phoenix Home Warranty Companies Provider Name Locked
, and they advised that the cost was only $37.50, which is less than the trade call fee, and that only $37.50 should have been collected. The additional work must be quoted and authorized, and since that did not happen I should only be liable for $37.50. After numerous calls they have agreed to refund me the difference between the trade call fee and $37.50, since the contractor violated the agreement by collecting the full fee. However, they will not take responsibility for the contractor failing to provide a quote or obtain my authorization for the uncovered work, or for the provider failing to pre-authorize the repairs with them. Thus, I'm out an extra 59 dollars. This is extremely unethical behavior on the part of their contractors, as they are 1> Charging the owner the full trade call fee, even when the actual covered services are less than the fee - contrary to the contract. 2> They can come in and fix the issues, and then if anything isn't covered they can charge you whatever you want - since they have already done the work. I could have easily found a handyman to perform this work for less than $119, however their way of doing business didn't provide me that opportunity. Extremely disappointed that they will not make this right or take ownership of the issue.

- Eric P.

Very responsive and helpful with the close of escrow process. Received great service for changing the locks through Copperstar Security. Horrible experience with the pre-season air conditioning check. First, One Guard was completely misleading in paperwork showing that this was included in the purchase of the policy. I had to pay an extra $59 upon scheduling the A/C inspection. The vendor sent out, Cool Blew HVAC, was terrible. The technician was extremely unprofessional, showing up 60 minutes late and requiring me to provide progressive driving instructions after he got lost (GPS please?). He was very odd and had zero people skills. He opened my expensive 3M filter without asking, and it turned out to be the incorrect size (new home for me!). He was not remorseful at all, even though I explained it would be difficult to exchange for the correct size now that he did that. He walked off with the filter without consulting me, basically stealing the filter. But best of all, while he was there, our building electricity went out for over an hour. I had another vendor in my condo who had to work in the dark. I found out yesterday thru the management company that the Cool Blew tech had caused the building outage, but he never said a word to me while he was there! When I confronted One Guard "customer care advocates" they didn't believe my story, taking the vendor's word for it. In fact, the tech claimed that the electricity was already off when he arrived, and that it must have been my other vendor! It's is abhorrent that One Guard would believe the inept technician, especially since I took him to the rooftop condenser unit via THE ELEVATOR! I couldn't MAKE this stuff up! I am extremely disappointed, after seeing the positive reviews of One Guard on Angieslist, that they are not advocating for their customers and are in the corner of deceitful vendors. I hope this is an anomaly since I'm "stuck" with them for the next year. I understand things happen, but it's how the company responds to issues that makes all the difference.
- Gregory S.

I expected a haphazard replacement of a pipe that would last another year or so. But no!
Phoenix Home Warranty Companies Provider Name Locked
authorized a replacement of my existing pool filter with the same model/brand and replaced the entire unit. It works great now! Their timeliness was very much appreciated and the professionalism was another pleasant surprise. Everyone from the customer service rep that took my call, to the dispatcher, to the pool contractor. Well done,
Phoenix Home Warranty Companies Provider Name Locked
! Thank you!
- Eileen M.

We selected One Guard as some of my co-workers had had good experiences with them. They were the highest rated of the warranty companies on Angie's List but that is not saying much. I was hoping that I'd find my experience to be good but I have had disappointing experience after disappointing experience.
Contact #1 - Keys changed - mid November 2013
This was the only time we had a good experience with One Guard. The locks were changed and the vendor was good and it was done in a timely fashion. No issues.
Contact #2 - Roof leak - November 22, 2013
This was when we found out that nothing on our roof was covered and therefore were on our own to get help with the leak during a rain storm. They provided a recommendation but that company did not get good reviews on Angie's List so I went with another provider who I've written A reviews for (German Roofing).
Contact #3 - Oven nonoperational - November 23, 2013
Went to use the oven for the first time to find out it wasn't working. I called One Guard and they did get someone to come out to look at it within 4 days, the day before Thanksgiving. They asked me to provide our inspection report, which I did immediately that day. The appliance company said that we'd need to order a part as the electric board was not functioning and I assumed that we'd be on our way. 10 days went by and One Guard called me to say that they have been trying to get in touch with our inspector about testing the oven. I advised them that the report states that all major appliances were functional except the gas
Phoenix Home Warranty Companies Provider Name Locked
as the gas was not on at the home. The gas was later turned on and the
Phoenix Home Warranty Companies Provider Name Locked
retested. Another 10 days went by with no word. I called on 12/16 to get an update as Christmas was fast approaching. They said they still needed to get a hold of the inspector. At this point, I told them that he had no incentive to call them back and he'd just refer them to the report. I was told I needed to talk to a particular person and to leave a message. Of course she did not call me back which lead to a second call that same day. The person sent another email to her to try and get her to call me back. I did hear back from her on 12/17 and was told that they need to talk to the inspector. I reiterated that it was ridiculous to think that the inspector would call them back and that I wanted a decision now about whether or not they would cover the claim. She said they would not because the oven did not appear to be tested and therefore it was a pre-existing condition. Of course, I asked how it could be pre-existing when the seller said in good faith that it was operational and when in fact it was not. She still said they would deny the claim due to the no fault clause in the contract, which states it is "intended to cover unknown pre-existing conditions caused by the previous owner. For purposes of determining whether a breakdown was caused by an unknown pre-existing condition, we will accept a state certified home inspection." Bottom line, if it doesn't 100% state in the inspection that it was tested by the inspector and it breaks, they will default to this clause. Typical insurance company!

I did go forward with ordering the part from the appliance company, which cost all of $300, on top of the $55 service fee we had already paid. I felt that they were doing an awful lot of stalling and declining for $300. After making a complaint to their head of customer service, I received several follow up calls - one unhelpful (
Phoenix Home Warranty Companies Provider Name Locked
) and another helpful to a degree (
Phoenix Home Warranty Companies Provider Name Locked
Phoenix Home Warranty Companies Provider Name Locked
just reiterated what the previous person had said - no fault clause and we need to wait for the inspector otherwise it will be a denial.
Phoenix Home Warranty Companies Provider Name Locked
called to say she was forwarded my email from the head of customer service and agreed that their communication was poor. She did agree that her company was right about the no fault clause but due to the inconvenience, they are willing to return my service fee and provide us $100 towards the cost of the repair. While I appreciate the sentiment, ultimately I still don't agree with the no fault clause. Our inspector said all major appliances were operational and we have no reason to believe that does not include the oven. Therefore, in my opinion, this insurance is fraudulent because it doesn't actually cover what you need it to cover - when things break due to no fault of your own.

Needless to say, I won't expect much from them in the future. In fact, I probably won't even bother. If you do use One Guard, make sure that everything that could possibly break is on the inspection, otherwise, you could be out of luck.

we've used
Phoenix Home Warranty Companies Provider Name Locked
for over 10 years. They used to be called Service One. We noted the water heater to be leaking, called them, they had someone out the next day, who reinstalled a water heater in less than an hour. This has consistently been the service we have received from them. Their subcontractors (with the exception of one electrician, who was terrible) have been high quality, fast, efficient, and complete. Their prices have gone up over the years, and covered items have gone down, so check what you need. However, they have at various times fixed our garage door, replaced water heaters, fixed plumbing problems, fixed our A/C units several times, replaced our dishwasher and washer, and serviced our dryer several times.We continue to use them because they fix the problems (again, with the exception of the electrician, who failed miserably), and they take good care of us.
- Bruce B.

Things went wrong when they decided not to renew me. A management decision was made that I was too expensive for them and that I was asking for their services too often. I guess that they want you to buy insurance but then not use it. I am obviously disappointed and will cancel my contract with them for my place in Texas too.
- Giuseppe C.

Home Warranty Companies in Phoenix

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

A/C Experts

462 S Gilbert Rd suite 764

A2Z American Construction

2023 darrel rd


Phoenix Anthem Scottsdale Sun City Avondale AZ

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Anytime Appliance Service

4427 W Eva Street

Awning Man

25442 204th St


3685 N Navajo Dr
Prescott Valley

Buyers Protection Group (BPG)

4300 Alexander Drive

Choice Home Warranty

1090 King Georges Post Rd

Complete Home Service

462 S Gilbert Rd suite 764



Farmers Insurance

20819 N Cave Creek Rd

farmers Insurance/ Look Out agency

10265 W Camelback Rd



Golden Rule Plumbing, LLC

475 S Meridian Rd
Apache Junction

Haven Homes Inc

3504 S 157th Way

Jim Geymont Realtor®

2077 E. Warner Rd #110

Joe Streckfuss Plumbing LLC

16772 W Bell Rd

King James' Cleanup LLC

2902 E John Cabot Rd

Luster Custom Homes & Remodeling

18801 N Thompson Peak Pkwy.

Lyons Roofing

878 W. Illini Street

Moon Valley Plumbing

PO Box 72495



National Property Inspections

42563 W Sunland Dr

NexGen Builders

15029 N Thompson Peak Pkwy

OneGuard Home Warranties

20410 N 19th Ave.

Orangutan Home Services

2922 S Roosevelt St

plumbing & drain masters

19216 N Joy Ln
Sun City

Pro Solutions Air

13174 W Foxfire, Suite B-130




595 Market St

T and J Contracting

9416 E Natal Ave



VIP Roofing Services LLC

520 W Warner Rd

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