Phoenix Home Warranty Companies

in Phoenix, AZ

47
Home Warranty Companies are
in Phoenix

8
Home Warranty Companies in Phoenix
are top rated

F
Rated by
Eric P.
"
Warranty dispatched a plumber to fix two leaks caused by loose connections. The plumber arrived and had his apprentice fix both items within five minutes." Once the work was complete, he then called the
for authorization. He gave the phone to me, and I was then advised by
that only one of the two repairs was covered, even though he had already performed both. I advised the warranty company that he had performed both services, and they simply said it wasn't covered. The plumber advised me that I would have to pay the 60 dollar trade call fee, plus 89 dollars for the uncovered repair. I protested the additional cost since I was not provided a quote or told that the service wasn't covered. He lowered the total cost to 119.00 for both. I complained to the
, and they advised that the cost was only $37.50, which is less than the trade call fee, and that only $37.50 should have been collected. The additional work must be quoted and authorized, and since that did not happen I should only be liable for $37.50. After numerous calls they have agreed to refund me the difference between the trade call fee and $37.50, since the contractor violated the agreement by collecting the full fee. However, they will not take responsibility for the contractor failing to provide a quote or obtain my authorization for the uncovered work, or for the provider failing to pre-authorize the repairs with them. Thus, I'm out an extra 59 dollars. This is extremely unethical behavior on the part of their contractors, as they are 1> Charging the owner the full trade call fee, even when the actual covered services are less than the fee - contrary to the contract. 2> They can come in and fix the issues, and then if anything isn't covered they can charge you whatever you want - since they have already done the work. I could have easily found a handyman to perform this work for less than $119, however their way of doing business didn't provide me that opportunity. Extremely disappointed that they will not make this right or take ownership of the issue.
B
Rated by
Gregory S.
"Very responsive and helpful with the close of escrow process. Received great service for changing the locks through Copperstar Security. Horrible experience with the pre-season air" conditioning check. First, One Guard was completely misleading in paperwork showing that this was included in the purchase of the policy. I had to pay an extra $59 upon scheduling the A/C inspection. The vendor sent out, Cool Blew HVAC, was terrible. The technician was extremely unprofessional, showing up 60 minutes late and requiring me to provide progressive driving instructions after he got lost (GPS please?). He was very odd and had zero people skills. He opened my expensive 3M filter without asking, and it turned out to be the incorrect size (new home for me!). He was not remorseful at all, even though I explained it would be difficult to exchange for the correct size now that he did that. He walked off with the filter without consulting me, basically stealing the filter. But best of all, while he was there, our building electricity went out for over an hour. I had another vendor in my condo who had to work in the dark. I found out yesterday thru the management company that the Cool Blew tech had caused the building outage, but he never said a word to me while he was there! When I confronted One Guard "customer care advocates" they didn't believe my story, taking the vendor's word for it. In fact, the tech claimed that the electricity was already off when he arrived, and that it must have been my other vendor! It's is abhorrent that One Guard would believe the inept technician, especially since I took him to the rooftop condenser unit via THE ELEVATOR! I couldn't MAKE this stuff up! I am extremely disappointed, after seeing the positive reviews of One Guard on Angieslist, that they are not advocating for their customers and are in the corner of deceitful vendors. I hope this is an anomaly since I'm "stuck" with them for the next year. I understand things happen, but it's how the company responds to issues that makes all the difference.
A
Rated by
Eileen M.
"I expected a haphazard replacement of a pipe that would last another year or so. But no!
authorized a replacement of my existing pool filter with the same model/brand" and replaced the entire unit. It works great now! Their timeliness was very much appreciated and the professionalism was another pleasant surprise. Everyone from the customer service rep that took my call, to the dispatcher, to the pool contractor. Well done,
! Thank you!

Phoenix Home Warranty Articles

Home Warranty reviews in Phoenix

C

Rating
We selected One Guard as some of my co-workers had had good experiences with them. They were the highest rated of the warranty companies on Angie's List but that is not saying much. I was hoping that I'd find my experience to be good but I have had disappointing experience after disappointing experience.
Contact #1 - Keys changed - mid November 2013
This was the only time we had a good experience with One Guard. The locks were changed and the vendor was good and it was done in a timely fashion. No issues.
Contact #2 - Roof leak - November 22, 2013
This was when we found out that nothing on our roof was covered and therefore were on our own to get help with the leak during a rain storm. They provided a recommendation but that company did not get good reviews on Angie's List so I went with another provider who I've written A reviews for (German Roofing).
Contact #3 - Oven nonoperational - November 23, 2013
Went to use the oven for the first time to find out it wasn't working. I called One Guard and they did get someone to come out to look at it within 4 days, the day before Thanksgiving. They asked me to provide our inspection report, which I did immediately that day. The appliance company said that we'd need to order a part as the electric board was not functioning and I assumed that we'd be on our way. 10 days went by and One Guard called me to say that they have been trying to get in touch with our inspector about testing the oven. I advised them that the report states that all major appliances were functional except the gas
Phoenix Home Warranty Companies Provider Name Locked
as the gas was not on at the home. The gas was later turned on and the
Phoenix Home Warranty Companies Provider Name Locked
retested. Another 10 days went by with no word. I called on 12/16 to get an update as Christmas was fast approaching. They said they still needed to get a hold of the inspector. At this point, I told them that he had no incentive to call them back and he'd just refer them to the report. I was told I needed to talk to a particular person and to leave a message. Of course she did not call me back which lead to a second call that same day. The person sent another email to her to try and get her to call me back. I did hear back from her on 12/17 and was told that they need to talk to the inspector. I reiterated that it was ridiculous to think that the inspector would call them back and that I wanted a decision now about whether or not they would cover the claim. She said they would not because the oven did not appear to be tested and therefore it was a pre-existing condition. Of course, I asked how it could be pre-existing when the seller said in good faith that it was operational and when in fact it was not. She still said they would deny the claim due to the no fault clause in the contract, which states it is "intended to cover unknown pre-existing conditions caused by the previous owner. For purposes of determining whether a breakdown was caused by an unknown pre-existing condition, we will accept a state certified home inspection." Bottom line, if it doesn't 100% state in the inspection that it was tested by the inspector and it breaks, they will default to this clause. Typical insurance company!

I did go forward with ordering the part from the appliance company, which cost all of $300, on top of the $55 service fee we had already paid. I felt that they were doing an awful lot of stalling and declining for $300. After making a complaint to their head of customer service, I received several follow up calls - one unhelpful (
Phoenix Home Warranty Companies Provider Name Locked
) and another helpful to a degree (
Phoenix Home Warranty Companies Provider Name Locked
).
Phoenix Home Warranty Companies Provider Name Locked
just reiterated what the previous person had said - no fault clause and we need to wait for the inspector otherwise it will be a denial.
Phoenix Home Warranty Companies Provider Name Locked
called to say she was forwarded my email from the head of customer service and agreed that their communication was poor. She did agree that her company was right about the no fault clause but due to the inconvenience, they are willing to return my service fee and provide us $100 towards the cost of the repair. While I appreciate the sentiment, ultimately I still don't agree with the no fault clause. Our inspector said all major appliances were operational and we have no reason to believe that does not include the oven. Therefore, in my opinion, this insurance is fraudulent because it doesn't actually cover what you need it to cover - when things break due to no fault of your own.

Needless to say, I won't expect much from them in the future. In fact, I probably won't even bother. If you do use One Guard, make sure that everything that could possibly break is on the inspection, otherwise, you could be out of luck.
- MICHELLE M.
A

Rating
we've used
Phoenix Home Warranty Companies Provider Name Locked
for over 10 years. They used to be called Service One. We noted the water heater to be leaking, called them, they had someone out the next day, who reinstalled a water heater in less than an hour. This has consistently been the service we have received from them. Their subcontractors (with the exception of one electrician, who was terrible) have been high quality, fast, efficient, and complete. Their prices have gone up over the years, and covered items have gone down, so check what you need. However, they have at various times fixed our garage door, replaced water heaters, fixed plumbing problems, fixed our A/C units several times, replaced our dishwasher and washer, and serviced our dryer several times.We continue to use them because they fix the problems (again, with the exception of the electrician, who failed miserably), and they take good care of us.
- Bruce B.
D

Rating
Things went wrong when they decided not to renew me. A management decision was made that I was too expensive for them and that I was asking for their services too often. I guess that they want you to buy insurance but then not use it. I am obviously disappointed and will cancel my contract with them for my place in Texas too.
- Giuseppe C.
A

Rating
I came home to find the temperature in my home was 92º and rising. I placed a call to
Phoenix Home Warranty Companies Provider Name Locked
and a very nice man,
Phoenix Home Warranty Companies Provider Name Locked
, took down all my information and knew the situation was dire since I only had 1 a/c unit and no cooling. He was able to find a company, AZ Trade Masters, that could come out quickly for me.
Phoenix Home Warranty Companies Provider Name Locked
was very nice and empathetic. Within a few hours the technician came out and was able to make the repair. The home started cooling down right away. Thank you
Phoenix Home Warranty Companies Provider Name Locked
and AZ Trade Masters.
- Kelly W.
A

Rating
Firstly the customer service rep I spoke with was absolutely great. Her name was
Phoenix Home Warranty Companies Provider Name Locked
and she was very accommodating and nice, even sympathetic and not in a disingenuous way, I could tell that even though it was my problem she really felt bad for me. I know that doesn't have anything to do with their service, but it was nice to speak with an empathetic customer service agent for a change!
The service provider came out quickly and fixed the problem all in one visit. I highly recommend this company.
Phoenix Home Warranty Companies Provider Name Locked

- John L.
F

Rating
I have had two service companies come out and three visits later still no microwave that works! I could have used that $700 to purchase a few new microwaves instead of paying
Phoenix Home Warranty Companies Provider Name Locked
$700 to not replace the microwave with a new one. After you pay two service guys from two different companies to "fix" my micro and haven't accomplished that yet, wouldn't you think that replacing the unit with a new one that costs $200 would make the most sense? I put in the first call to Republic to come out on
Phoenix Home Warranty Companies Provider Name Locked
9th (no response for 8 days) then a second call was made on
Phoenix Home Warranty Companies Provider Name Locked
16th. Finally a representative called me back on
Phoenix Home Warranty Companies Provider Name Locked
17th. On
Phoenix Home Warranty Companies Provider Name Locked
20th, 25th, and Aug 3rd service guys came to my house. It is now Aug the 8th and still no microwave...I was told today that I would have to wait two more days for a verdict or either another attempt at repair or a replacement microwave. I was told by their customer service rep that
Phoenix Home Warranty Companies Provider Name Locked
is in the
Phoenix Home Warranty Companies Provider Name Locked
of repairing things not replacing them! Well I am in the
Phoenix Home Warranty Companies Provider Name Locked
for a microwave that works and not having wasted $700!
- Julia R.
F

Rating
I live in
Phoenix Home Warranty Companies Provider Name Locked
. My air conditioner went out on the 4th of
Phoenix Home Warranty Companies Provider Name Locked
when it was 114 degrees outside. I had a 1 year old son in the home. When I called Choice for service, they provided the numbers of at least 5 of their "contractors" for me to call. Of the 5, two actually answered and both of them said that they did not provide services for
Phoenix Home Warranty Companies Provider Name Locked
, that they had quit working with them and were surprised that I was calling them. The other 3 contractors never answered. I asked Choice for an alternative and was told that if I went outside of their network, I would need to fill out a pre-authorization form BEFORE the work was done. This was an emergency. Because it was the 4th of
Phoenix Home Warranty Companies Provider Name Locked
, I was only able to speak with their dispatch agents who couldn't provide me with the form or the pre-authorization. I would have to wait until
Phoenix Home Warranty Companies Provider Name Locked
6th to speak with somebody in that department. To cut this story short, I ended up calling my old trustworthy air guy who came out and fixed the air. When I submitted a claim form to Choice, it took them 5 months of me harassing them to actually address the claim. Then they denied it because I didn't have pre-authorization. I filed a Better Business Complaint and found out that that they had hundreds and hundreds of complaints under their previous name. After they got a copy of the complaint they finally agreed to pay for my air conditioner to be fixed, but subtracted their $65 service fee!!!! They didn't even send a guy out, so why was I paying their service fee. After fighting with them for 7 months, literally dozens of letters, hundreds of hours on the phone with them, I just cashed their check and gave up. It was one of the worst customer service experiences of my life, and I'm a pretty patient person. DO NOT USE THIS COMPANY! STAY AWAY!
- Leesa B.

All Home Warranty Companies in Phoenix, AZ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

A2Z American Construction

2023 darrel rd
Phoenix

AC MEN

Phoenix Anthem Scottsdale Sun City Avondale AZ
Phoenix

Air Pro Mechanical LLC

1458 W. Sea Haze Dr
Gilbert

American Home Shield

889 Ridge Lake Blvd

Anytime Appliance Service

4427 W Eva Street
Phoenix

Arizona Exterminating Co

4420 E University Dr
Phoenix

Awning Man

1201 west lajolla drive
Tempe

AZ GARAGE DOORS-N-MORE INC

3685 N Navajo Dr
Prescott Valley

Buyers Protection Group (BPG)

4300 Alexander Drive

DIRECT VEHICLE SERVICE CONTRACTS LLC

7339 E EVANS RD
Scottsdale

Discount Auto Insurance

2510 W Dunlap Ave
Phoenix

Discount Insurance

2510 W Dunlap Ave
Phoenix

Farmers Insurance

20819 N Cave Creek Rd
Phoenix

farmers Insurance/ Look Out agency

10265 W Camelback Rd
Phoenix

GABRIEL'S APPLIANCE PARTS & SERVICE, LLC

401 W VAN BUREN ST STE C
Avondale

Jim Geymont Realtor®

2077 E. Warner Rd #110
Tempe

Joe Streckfuss Plumbing LLC

16772 W Bell Rd
Surprise

Landmark Home Warranty

6505 West Park Blvd, Ste 306

LUSTER CUSTOM HOMES

18801 N Thompson Peak Pkwy
Scottsdale

LYONS ROOFING

123456
Phoenix

Moon Valley Plumbing

PO Box 72495
Phoenix

National Property Inspections

42563 W Sunland Dr
Maricopa

NexGen Builders

15029 N Thompson Peak Pkwy
Scottsdale

OneGuard Home Warranties

2325 West Utopia Rd
Phoenix

Orangutan Home Services

2922 S Roosevelt St
Tempe

plumbing & drain masters

19216 N Joy Ln
Sun City

Pro Solutions Air

16954 W. Central St.
Surprise

SELECTBUILD PHOENIX PLUMBING

4863 E INGRAM ST
Mesa

Sunrun

595 Market St

T and J Contracting

9416 E Natal Ave
Mesa

TOTAL HOME REPAIR LLC

4341 E DUBLIN ST
Gilbert

VIP Roofing Services LLC

520 W Warner Rd
Tempe

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