Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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Local Articles in Phoenix
If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Phoenix
The plumber arrived and had his apprentice fix both items within five minutes. Once the work was complete, he then called the
He gave the phone to me, and I was then advised by that only one of the two repairs was covered, even though he had already performed both. I advised the warranty company that he had performed both services, and they simply said it wasn't covered. The plumber advised me that I would have to pay the 60 dollar trade call fee, plus 89 dollars for the uncovered repair. I protested the additional cost since I was not provided a quote or told that the service wasn't covered. He lowered the total cost to 119.00 for both.
I complained to the
Contact #1 - Keys changed - mid November 2013
This was the only time we had a good experience with One Guard. The locks were changed and the vendor was good and it was done in a timely fashion. No issues.
Contact #2 - Roof leak - November 22, 2013
This was when we found out that nothing on our roof was covered and therefore were on our own to get help with the leak during a rain storm. They provided a recommendation but that company did not get good reviews on Angie's List so I went with another provider who I've written A reviews for (German Roofing).
Contact #3 - Oven nonoperational - November 23, 2013
Went to use the oven for the first time to find out it wasn't working. I called One Guard and they did get someone to come out to look at it within 4 days, the day before Thanksgiving. They asked me to provide our inspection report, which I did immediately that day. The appliance company said that we'd need to order a part as the electric board was not functioning and I assumed that we'd be on our way. 10 days went by and One Guard called me to say that they have been trying to get in touch with our inspector about testing the oven. I advised them that the report states that all major appliances were functional except the gas
I did go forward with ordering the part from the appliance company, which cost all of $300, on top of the $55 service fee we had already paid. I felt that they were doing an awful lot of stalling and declining for $300. After making a complaint to their head of customer service, I received several follow up calls - one unhelpful (
Needless to say, I won't expect much from them in the future. In fact, I probably won't even bother. If you do use One Guard, make sure that everything that could possibly break is on the inspection, otherwise, you could be out of luck.”
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