Phoenix Home Improvement Stores

in Phoenix, AZ

Home Improvement Store Reviews in Phoenix

C

Rating
Five months to get kitchen cabinets installed, but I still give Lowes a C.
If my experience wasn't the remodel from h***, I know it passed through there on its way to me. As mentioned, it took five months to get cabinets that were promised for a six week delivery. Sadly, I have a dozen friends who come to my home every week who watched this fiasco unfold.
Cabinet workmanship:
- The cabinet configurator program for
cabinets allowed us to design an unworkable configuration (blind corner next to a
). My wife discovered this fact on-line the day before installation was supposed to begin
- The unworkable cabinet was also defective.
- the cabinet configurator program didn't remove an unwanted finishing option in an open cabinet. We couldn't just leave it because the config contained another identical cabinet that showed up without the option.
- Many door
went as much as one eighth inch above the rails they were supposed to mate with.
- Many doors were warped.
- Replacement doors did not come close to the same color of the original cabinets. (Honey maple vs natural maple).
- The end panel on an end cabinet stack had a huge blemish in the middle of the panel.
- One drawer soft close mechanism did not work correctly.
- One replacement cabinet door was made too large.
Process:
This was the monkey wrench in the project. I already mentioned the bad configurator program. This is a program that
uses that was "scaled down" to work with Lowes computers. So the process is half manual. In the twenty-first century this is absurd. Lowes' ordering system does not keep track of things as it should, allowing things to get lost or forgotten.
The way Lowes and
do business guaranteed there would be a long drawn out process. For example, the process does not allow Lowes to order replacement cabinets unless it has the defective cabinets in its posession. This was also absurd, given Lowes delays of several days for each instance.
Summary:
cabinets - Great cabinets, shoddy workmanship.
Lowes corporate - very poor performance, poor vendor management, poor computer tools.
Lowes local people - excellent. They tried their best, but were defeated by their system.
Installation crew - excellent. After everything I have a showpiece installation.

In fairness, mine was a bad experience, but the local Lowes people were nice and worked with me closely to get things right. They get an A+ while corporate gets a D. And a
representative picked up my defective doors at the behest of the factory, who expressed great concern over the quality issues and promised to analyze the defects and find and fix their cause.
- Ed S.
D

Rating
Aside from all the gentlemen at the paint counter, service was average although there is a young man there that
is ALWAYS kind and helpful. You always see him outside picking up carts and through-out the store. You can tell...more /> he really works very hard to make sure every customer is taken care of.
They need more employees like him!
- TERRY F.

Phoenix Home Improvement Store Articles

Home Improvement Store reviews in Phoenix

A

Rating
They have always been very helpful and courteous and know how to treat there customers right .They carry odd electrical parts also that no one else carries thats what great about them and the quality from parts to fixtures and ceiling fans are the best .There on the top of my list.
Phoenix Lumber Stores Provider Name Locked
with
Phoenix Lumber Stores Provider Name Locked
Electric.
- Jose R.
C

Rating
Customer Service is a thing of the past at
Phoenix Lumber Stores Provider Name Locked
. Cashiers are more interested in chatting with their co-workers instead of talking to you, the customer. And forget about friendly if you need to return something. You would think the cashier at the Return Desk was going to have to pay it out of "their" own pocket. Take a close look at the prices at
Phoenix Lumber Stores Provider Name Locked
, they tend to be slightly higher than Home Depot. Take a quick picture of the item and price, then take it to Home Depot, they will match and beat it by 10% if it's the exact same item.
- Troy D.
B

Rating
I really liked the salesperson here, he was very knowledgeable. They did kind of screw up my delivery though, but they took care of it. With no problems. It was still a little bit of an inconvenience because I had to take it back. Other than that, they were great and I had no problems. Everything is fine with the T.V. and I am very happy. I would recommend going here and I would not have a problem going back here either.
- FLORENCE S.
F

Rating
Horribly. After waiting more than a week to have them make a house call, we thought the problem was fixed. However, while doing our first load of wash following the repair, all of the water drained onto the floor from the washer. We called
Phoenix Lumber Stores Provider Name Locked
back to schedule an appointment for them to come out and fix the problem, and they insisted that they could not give us a priority appointment, but instead that we would have to wait more than one week to have them come back out and fix the problem they caused--much, much worse than the small water leak we originally had. The washer is essentially unusable after their service. We decided to use another company to repair
Phoenix Lumber Stores Provider Name Locked
' work and to seek reimbursement of all costs from
Phoenix Lumber Stores Provider Name Locked
through complaint and eventually lawsuit if necessary.
- LYNNE A.
A

Rating
Phoenix Lumber Stores Provider Name Locked
measured space, assisted with cabinet selection, returned for a second measurement after wall was removed, made changes to layout, gave recommendations, ordered cabinets. I appreciated all the time he spent on this expensive project. Installation is awaiting floor completion.
- MARGI S.
A

Rating
Great experience! Not only do they know everything about all the different types of wood flooring, they know a great deal about installation and how to ask the right questions. While this business is not open to the general public, I am fortunate to have had the ability to purchase such high quality flooring at an amazing price.
- SARA H.
C

Rating
Phoenix Lumber Stores Provider Name Locked
was very busy when we went to place the order and we had to wait in line.
Phoenix Lumber Stores Provider Name Locked
was friendly and helpful. We originally thought we'd have their subcontractor install the doors. However, we were operating on a very tight deadline because we were having tile installed in our master bath where the closets are located. The subcontractor would not schedule an installation until someone came out to measure. We made arrangements with a handyman to do the installation. The doors didn't arrive on time. When we phoned, no one at
Phoenix Lumber Stores Provider Name Locked
knew when they would arrive. We had to phone a couple of times and wait on hold. We had to make alternate arrangements with the tilers. When we went to pick up the doors on 1/20/06, there was another line at the pick-up counter and only one staff person was working there. At that point, he told us we should have called in advance to let them know we were coming. It took the staff a long time to retrieve the doors. We had to load them.
- LINDA & JOSEPH S.
A

Rating
We ascertained that
Phoenix Lumber Stores Provider Name Locked
had the
Phoenix Lumber Stores Provider Name Locked
model we wanted at a good price. We drove to
Phoenix Lumber Stores Provider Name Locked
to purchase it. The salesman carefully loaded it in our truck and told us we had made a good selection.
- LINDA & JOSEPH S.
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All Lumber Stores in Phoenix, AZ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

BARTON COLBY GIFTS

7717 E Candelaria Dr
Scottsdale, AZ

BEALS PALMS

25625 S 170TH ST
Queen Creek, AZ

BEAUTIFUL BLINDS

311 W Wisteria Pl
Chandler, AZ

BENCHMARK ARCHITECTURAL MILLWK

555 W 2ND AVE
Mesa, AZ

BEST HARDWARE DO IT BEST

237 N APACHE TRL
Apache Junction, AZ

BIG K ACE HARDWARE

13856 W CAMINO DEL SOL
Sun City West, AZ

BIG K ACE HARDWARE

10050 W BELL RD
Sun City, AZ

BIG K ACE HARDWARE

11125 W ARIZONA AVE
Youngtown, AZ

BILL'S TOOL GALLERY

12721 N 85TH AVE
Peoria, AZ

BILTMORE SHUTTER CO

1138 W WATKINS ST
Phoenix, AZ

BLINDS OF THE TIMES

PO Box 170
Gilbert, AZ

BORROCO STONE DESIGNS

4245 E MADISON ST
Phoenix, AZ

BRADCO SUPPLY CORP

400 E RAY RD
Chandler, AZ

BRADCO SUPPLY CORP

5714 N 51ST AVE
Glendale, AZ

BRICK FLOOR SPECIALISTS

728 E STATE AVE
Phoenix, AZ

BROWN'S PARTS MASTER INC

75 W BASELINE RD
Gilbert, AZ

BRYLIN SHUTTERS

3424 W OSBORN RD
Phoenix, AZ

Builders Depot AZ, Inc.

7950 E. Acoma Dr.
Scottsdale, AZ

BUILDING MATERIALS HOLDING

4863 E INGRAM ST
Mesa, AZ

BUILDING MATERIALS OUTLET

2902 E ELWOOD ST
Phoenix, AZ
Phoenix Zip Codes

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