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Every time there was more bad news,
They told me it would be a week to install the tile (I don't know, but I believe it should have been a 2-3 day job). At any rate, it took 6 days because one of the two guys didn't show up one of the days and they brought a child with them the 6th day.
They did not cover one piece of furniture and, in fact, used my one wooden cabinent to place their soda fountain drinks on.
They moved my dresser (with my undergarments in it) against the bedroom wall with the drawers flush against the wall -- couldn't get into any of the drawers.
They cut pieces of tile for my fireplace, but didn't grout it all - left it unfinished.
They worked with my doors wide open (leaving bugs to fly in) and, when they left for the evening, on three occasions, they left my Arcadia doors to my back patio "unlocked."
They took the toilet out of my hall bathroom (leaving the master bathroom for me to use) -- and then they cut up the old tile in the master bathroom and just left it there for me to step all over while getting ready for bed and/or work.
Putting all of the above aside (if you can), the actuall work (installation of the tile) turned out looking great.
We received a call to let us know the gentleman would be a bit late getting to our home for the measure, and he arrived and proceeded to measure and make recommendations. We chose the style and weight of carpet and padding for the wall to wall installation. He made some recommendations regarding the bound area carpet, and we agreed to those.
We received the company's drawings, notes and estimate via e-mail. The estimate was a bit difficult to understand, so we communicated back and forth to be certain all the details were correct and the project totals made sense. After some back-and-forth the estimate and invoice were made more clear and accurate. We received the Angie's List Discount. The company requires 50 percent down on a job such as ours.
The installers came at the appointed time; a bit earlier, actually, but that wasn't a problem. There were one or two items we still had to move out of their way. The two gentlemen were courteous and professional. We had things moved and beds broken down so the time they spent moving things was minimal. At the outset they realized the type and amount of carpet they had with them did not agree with the drawings. After communicating with the store, they said not to worry, the job would be done that day as they would arrange to pick up the balance of carpet required.
Comparing it to other carpet jobs we have contracted for, this one went smoothly and as expected after the balance of carpet was brought in. The installers swept the carpet after the installation and took away all unwanted scraps and used materials.
Included in the price were the measure, old carpet removal and haul-away, and installation. There were no add-ons except those we asked for: binding the area carpet and upgraded pad.
When we made final payment, we had to ask for a receipt for same.
We decided to redo the majority of our home in tile - kitchen, living room, laundry, entry, hall and hall bath.
We shopped extensively and finally chose find our tile (
Since we moved all our furniture and appliances into a POD ourselves, we can't comment on
Our home is smaller, but with lots of openings and doorways. This means that the layout is critical so the larger tile that we chose would not look patched or pieced together. We also specified a staggered
The lead installer
The job took three days.
Our floor is great. We constantly get comments on it and people definitely notice the layout and the attention to detail. We have nothing but praise for
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Sun City, AZ