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The designer made copious notes, and asked several questions. She needed a few days to prepare drawings for us to review, because we were purchasing during a sale that was creating lots of business. She e-mailed us preliminary drawings, which included renderings of how the finished room would look -- very helpful!
We returned to go over the drawings with her, and she made the changes we asked for on the spot. The show room was a very pleasant place, and had enough examples that we were able to visualize how our furniture would look, and select the color and hardware that we liked. We thought the price quoted was reasonable and we signed the drawings and paid half down on the spot. We were informed of the procedure that would be followed and the approximate timeline, all of which transpired pretty much as advertised.
After a few days, the factory called to make an appointment for a person to come measure -- our furniture is built-in, so this was a must. That went smoothly, with the person arriving on time and doing the work quickly.
We had a couple of e-mail communications from the factory's engineering group, to answer questions that arose when they studied the drawings and the measurements in depth. Shortly after that, we had a call to schedule installation, which was set for just about 6 weeks from the time that we placed the order.
The furniture was installed earlier this week. We had the room empty and ready. The installers were very professional. It took them about 5 hours to finish the project.
We are thrilled with the results! The new office accommodates everything beautifully, with storage space to spare. The computer stations works beautifully for our dual-monitor setup. We think it looks terrific.
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