Phoenix Carpet Cleaners

in Phoenix, AZ

Carpet Cleaning Reviews in Phoenix

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The whole process went even better than expected. What would have taken me months to clear out, they were in and finished with within about four hours.
set an appointment with me to come out and do an estimate on the initial call. He and
showed up on time, quickly went through the house, provided me an estimate, and provided available times they could come out and do the work. They were able to come back in just two days on a Saturday morning to do the work. They showed up exactly when they said they would, and
, her sister, and
got right to work. I am the type of person that will jump in and help, but
and the crew had it covered. I helped dictate what to throw away and what to keep, and they did the rest. Not only did they work hard, but they were very personable and easy to get along with as well.
caught up with us later after completing some other jobs he had scheduled, and he and another helper, hauled out the rest of the big stuff and helped sweep up. They were punctual, very friendly, straightforward, and did a great job. This clean up has been the bane of my existence for a very long time, and they helped take care of it with ease. It is hard to describe the peace of mind of having it finished.
- Joshua G.
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Best cleaning job of any provider I have ever hired. Removed some spots I never thought anyone could ever remove.
- Alan I.

Phoenix Carpet Cleaning Articles

Carpet Cleaning reviews in Phoenix

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Phoenix Carpet Cleaners Provider Name Locked
and
Phoenix Carpet Cleaners Provider Name Locked
arrived on time and did an excellent job getting the carpeting clean. They did a double pass on the heavy traffic patterns and it looks great! My sofa also turned out looking good. It is nice having the owner doing the job and being on the premises.
- Linda W.
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Everything went great. I had one stain on the living room carpet that was particularlly bad and they must have gone over that spot at least 5 times. They seemed to be determined to get that stain out before they left.
- Susan S.
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Phoenix Carpet Cleaners Provider Name Locked
is amazing. He did an in-home quote so there were no surprises (for either of us) and beat everyone else's prices. He is professional and cares about you, not just as a customer but as a human being. He is very honest, always on time or early and puts his all into his work. I seriously didn't think our house was able to get that clean. He is immaculate. He doesn't try to upsell anything. I had to ask to find out he did walls and carpets. And again he outbid competitors. He has a customer for life.
- Heather G.
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I will start off by saying that the actual work performed was excellent. The person who did the work, "Christian" was very friendly and professional. That being said, they did let me down, when I needed them most, so I had to give a poor review for Punctuality and Responsiveness.
The full story:
I was expecting a lot of guests that were going to be staying at my house for a week, so many guests that some were going to have to sleep on air mattresses on my dining room floor. A few days before the event, I discovered that my floor was unacceptably dirty due to my one of my cats apparently secretly deciding to urinate there instead of the litter box.
It was a Wednesday, and the guests were to start arriving on Friday night. I contacted several companies on Angies List, and asked if they could perform service on short notice (By Friday). None responded at all. I then noticed a deal from
Phoenix Carpet Cleaners Provider Name Locked
for doing 3 rooms and a hallway for $69. I contacted them said that BEFORE I TAKE THE DEAL, I needed to know if they could perform the service by Friday. (Here are the actual messages: http://imgur.com/a/IUw1m ). They said they could come the next day, so I was very pleased and went ahead and purchased the deal.
The service was scheduled for 1pm-3pm on Friday 6/6/2014. Just barely in the nick of time. I waited anxiously for the service person to arrive, and at 2:47pm they called and said that they had an "equipment breakdown" and would not be able to perform the service. I explained that I was very unhappy at this news, as I had specifically made sure BEFORE purchasing the deal that they could perform the service. I was hoping that they would send another truck or contractor or whatever, but they said that they could reschedule me for Saturday or Monday. I said that the soonest (Saturday) would be best.
Saturday came and they did not show up or call. At 4pm on Saturday I sent them a message on Angies List (see screenshot http://imgur.com/a/IUw1m ), and stated my unhappiness with being let down (AGAIN), and that I would be seeking a refund if they would not show up.
On Sunday the company responded on Angies List (see screenshot) and said that "for whatever reason, I did not get you rescheduled". He said that they would honor the service if I still wanted it, or I could request a refund via Angies List.
I ended up cleaning the dining room carpet myself, and had our guests for the week. On 6/16/2014, I contacted them again (see screenshot) and said I would still like to schedule the service (the cat had already made another deposit and the other carpets still needed cleaning). They scheduled me for 3 days later, and this time all went well. They showed up on time, and did a great job. I did get upsold for the "ScotchGuard" for an additional $35, but it wasn't a scam, I watched him apply it, so I was happy with that.
In Summary:
* I specifically asked if they could perform service by a certain date, BEFORE I purchased the deal
* They did not show up and gave an excuse that they had an equipment breakdown, and made no effort to help me out of my predicament by sending another truck or a subcontractor (do they only have one truck and that's it?).
* They said on their cancellation call that I would be rescheduled....
* They did not show up for the rescheduled time, or even a call.
* After I messaged them to complain, they said that "for whatever reason", they simply did not reschedule me...so basically they just forgot about me.
* They rescheduled me "again", and this time showed up on time (and apparently drove a long way, as the driver who called in advance said his GPS showed that he was 1 hour away).
* The actual work performed was flawless and professional
So there you have it. The work and the guy who did the work (Christian), was excellent. But the scheduling and communication from the company itself was poor, and they let me down when I needed them most - remember, I had specifically told them I needed service by Friday and was only purchasing the deal if they could assure me that they could/would. They did assure me, but it didn't happen as planned.

So I gave good
Phoenix Carpet Cleaners Provider Name Locked
for price and quality, but the whole scheduling debacle brought their overall rating down to a C.
- Charles J.
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Phoenix Carpet Cleaners Provider Name Locked
and his son have cleaned our carpets multiple times and they always come out great, even with three dogs and lots of foot traffic. I've found it easy to get an appointment and they always call in advance to let you know they're coming. The price is reasonable for a basic cleaning, but there are lots of "add on" services that can multiply the cost--make sure to ask in advance so you're not surprised. They carpets dry within a few hours and look/smell nice.
- Heather S.
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Phoenix Carpet Cleaners Provider Name Locked
always does an outstanding job. He vacuums the rugs first. Listen to any concerns that I have. Always does a great job cleaning and when he finishing he goes through the house and explains any major stains that he got out.
He is very easy to schedule an appointment with and works with your schedule. He always has a lot of knowledge about carpeting.
- Cheryl O.
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I have a fourplex and have tried several cleaners over the years. This is a small business where the owners do the work. Without a doubt
Phoenix Carpet Cleaners Provider Name Locked
does the best job on getting them really, really clean and the stains disappear. He has a specialty machine that works wonders and always keeps appointments.
- clyde G.
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Phoenix Carpet Cleaners Provider Name Locked
has cleaned our carpets for a long time. He is extremely friendly and professional, always shows up on time, and has very fair prices. Our carpets look great when he is done, and would stay clean for a long time if it weren't for the hairy shedding dog we have. I have had absolutely no concerns with the work he does, and highly recommend him.
- Bruce B.
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All Carpet Cleaners in Phoenix, AZ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AMERA PEST CONTROL

11201 W Michigan Ave
Youngtown, AZ

AMERICAN CARPET MAINTENANCE

16620 N 33RD DR
Phoenix, AZ

AMERICAN CLEANSOURCE

7823 S 172ND ST
Gilbert, AZ

American Made Remodeling LLC

20627 N 89th Dr
Peoria, AZ

America’s Ultra Clean Inc

1701 E. Greenway St.
Mesa, AZ

Americhem Carpet & Tile Cleaning

2027 E Hale St
Mesa, AZ

Ames Carpet and Tile Cleaning

16064 W Port AU Prince Ln
Surprise, AZ

AMG CARPET CLEANING & COML

811 E CALLE DEL NORTE
Chandler, AZ

AN-Z'S CARPET RESTORATION

7538 E DEWAN CIR
Mesa, AZ

ANDERSON CLEAN SYSTEMS

661 S. Peppertree Dr.
Gilbert, AZ

ANDERSON'S CARPET CLEANING

1819 W Rovey Ave
Phoenix, AZ

Anderson's Chem Dry

65 N Pottebaum Rd
Casa Grande, AZ

ANDY'S CARPET CLEANING

3825 E SURREY AVE
Phoenix, AZ

ANGEL CARPET CLEANING

670 E 26TH AVE
Apache Junction, AZ

ANGEL CARPET CLEANING

623 S 97TH ST
Mesa, AZ

ANGELES CLEANING SERVICE

5717 E THOMAS RD
Scottsdale, AZ

APEX CARPET CLEANING

2096 E ARABIAN DR
Gilbert, AZ

Apex Carpet Cleaning & Flood Restoration

3616 W Thomas Rd
Phoenix, AZ

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