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What we got a beautiful new shower., and tile floor, cheap cabinets that were too small. We were never actually given the dimensions of the cabinetry and did not realize that bathroom cabinetry was smaller than cabinets for a kitchen. The cabinets were all ordered as single cabinets instead of doubles or triples and we lost approximated 20 Sq ft. of storage space. We were given three choices of sink for the bathroom, made a special trip out to the supplier to check out the sinks, made a choice a week later we were informed we had chosen a kitchen sink not a bathroom sink and we needed to make another selection. We made another selection guess what it was too big also but we didn't know this until it was being installed. The project manager had to build out the cabinetry to accommodate the sink. The Design Consultant was very friendly but never seem to hear what we were saying. From the very start we told him we wanted a large rain shower and a pocket door. When we went to pick out the bathroom hardware and plumbing he kept showing us shower heads that were not rain shower heads. I finally got angry and loudly that we were having a rain shower and that is final. I do not want to hear another word about our shower head be an alternate to a rain shower. The 80+ items contract we signed did not actually specify the plumbing hardware or the pocket door. We paid extra to have what we specified we wanted from the beginning.
We did not get new kitchen windows, We did not get new patio doors for the Master and the Arizona room nor did we get a new bar area in the Arizona Room. The former furnace room was never incorporated in the original design giving us a large master bath well designed but we did get a haphazard closet out it.
We requested that the Design Consultant not accomany the Vice President and Project Superintendent when they came to our house for the final meeting. The Design Consultant had insulted us once to often. The Vice President did not care to hear about out complaints about the Design Consultant and was not interested in even looking at the bathroom cabinetry to check out our complaints.
Under no circumstance would I recommend anyone who does not have money to throw away ever go near this provider.
(discount was not included, but correction was made later). Triton also included a discount for paying in cash or by check.
Triton's installer came at the appointed time and went to work. He came with all the equipment and materials required to complete the job and cleaned up afterward.
Our storage cabinets are as described by the rep and as pictured in his initial discussion. We are pleased as Triton did everything we requested.
The entire team was never anything less than prompt, reliable and professional for the entire 6 week remodel process. If they said they were going to arrive at a certain time, that's when they arrived. If they said something would be done on a certain day, that's when it was done.
The quality of the work was superb. To be
The demeanor and attitude of the entire team was consistently pleasant and professional. There were never frayed tempers or drama - especially appreciated considering that I was in the house with them all day every day that they worked.
To sum it up, I love everything they did for me. The shower is quite simply a work of art and everything else is like I imagined it during the planning stages and, perhaps, even a little bit better. Quite simply, their worked helped turn an empty, unfamiliar house into my home."
They were always on time, were here when they said they would be, had excellent design ideas, and saved me money on expensive materials (ceramic tile, custom cabinetry & countertops). I now have the kitchen of my dreams, and would have had to pay more (and get less!) if I had gone with one of the larger contractors! Also, the energy and enthusiasm they brought to their work is what convinced me to use them in the first place, because they got excited about my remodel job, and made me feel that they genuinely cared about the result I would end up with. I did not get the same feeling when talking with several of the other, larger companies I originally considered (who, conversely, made me feel that my remodel job was one in a hundred, and was inconsequential).
I am absolutely thrilled with the quality of the work performed by "
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