Philadelphia Water Damage Restoration Services

in Philadelphia, PA

Water Damage Restoration Reviews in Philadelphia

F

Rating
We were told the entire job would take 2 to 3 days. This was on February 21st. It is now April 14th and the job still isn't finished. Now the lease on the rental our insurance company providedfor us is running out and our house is not ready to be occupied. This is completely unacceptable. We provided a sizable down payment up front to make sure the job was finished quickly.
This is on top of numerous other questionable behaviors We received an invoice asking for money (before the job was completed) with no hours on it, just a number. When we asked for an invoice with an hourly breakdown, we were charged for many, MANY days they didn't work. I stopped by the house every night to keep track of progress. Days where the door hadn't even been unlocked were listed as full 8 hour days for multiple technicians. We would schedule meetings at the house that the company would just blow off, then charge us for. There would be long stretches of time where no one would return my calls or emails.
The biggest red flag: things are missing. Mostly tools. I don't know if they were stolen or thrown out, but we were very clear that we wanted EVERYTHING saved aside from the items that were visibly fire damaged. There's no reason power tools that were in the basement, which was untouched by fire, should have been thrown away. I trusted this company with all of my belongings. That was a mistake.
I can not be clearer than this:
lied to me and failed to deliver on the work they said they would complete. Never use this company.
- Zachary R.
A

Rating
1st rate service. A little expensive but worth it as they did what they said they were going to do when they said they were going to do it. Highly recommend them for any emergency repairs.
- Jeb B.

Philadelphia Water Damage Restoration Articles

Water Damage Restoration reviews in Philadelphia

A

Rating
I am a repeat customer of MSI. I have come to know what to expect from Mr.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
and his company. When an emergency occurs in a person's home, you do not want to hear about someone else's problems when you are calling for help. When I call Mr.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
, he responds calmly and makes me feel like my problem is his highest priority. This immediately calms me and makes me feel like things are under control. Based upon my experience with the company, they are. Mr.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
personally arrives the same day I call every time and personally inspects the premises to rough out what he needs to do. He explains clearly and concisely what the possibilities are and what his plan is to solve the problem, about its work with the least amount of intrusiveness possible. When his crew arrives on the scene, they are professionally attired, clean, and courteous. The have clearly been briefed on what to do and waste no time setting about their work. They always arrive with everything they need to do the job. The crew goes about its work with the least amount of intrusiveness possible. They carefully perform their work keeping demolition to a minimum and making sure not to cause any unnecessary damage. The crew communicates as is necessary but you do not hear unnecessary chatter or kidding around. These guys are serious about their work. They have a "get it done" mentality. At the end of the work day, the area where work has been performed is sealed off and, in my case, drying equipment was brought in to work through the night and the next day. When drying was completed, the equipment was carefully removed from the home. No incidental damage was caused by MSI. At the end of the job, Mr.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
provided the documentation required by my insurance company to quickly resolve the claim. There were no questions about the reasonableness of the charges or the necessity of his work. When you have a problem in your home, you do not want or need additional problems caused by the repairs needed to correct the damage. When I give the job to MSI and Mr.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
, I know that my problems are well on the way to disappearing. Recommended without reservation. As good as it gets.
- Samuel C.
F

Rating
At first things were o.k. I called between 10 & 12 contractors for a price. He was the only one that kept calling me back. Made a
lot of suggestions for different ways of putting my house back together. He was working on two other houses near mine that
also had a fire. I went over several times and the work looked fine, so I hired him for the job.
Work started in November. I was living in an apartment near-by and I stopped by everyday to see how things were going. At first things were fine. As the job progressed things got worse. Installed the wrong kind of doors on the bedroom closets. They were
smaller than the doors that were there and the openings had to be enlarged for the right ones. Chipped both of the toilets when
they were reinstalled. Installed eight ground fault outlets in the kitchen that were wired wrong. Installed four new entry doors.
There are air gaps between the doors and the frames and the door handles are all crooked. Never worked a full week in a row.
When I complained about something the crew took the next day off and no work was done. His painter was terrible. I could have
done a better job with my eyes closed. I stopped in one day and 2 by 4s were being cut in the living room with saw dust every-
where and the painter was painting the walls in the same room.
When the job was done there were a couple of things that still had to be done and he said that he would come back and fix them.
He never came back and after many calls I gave up calling him. The same thing happened with the painter. He also said to call
him and he would come back and repaint anything that was needed. I called him many times and he never came back either.
I spent 2-3K fixing things that were done wrong.
DETAILS MAKE THE JOB and he was lacking this quality.
I reported him to the Better Business Bureau and he never answered the complaint.
- thomas C.
A

Rating
I had a major problem brewing for about 2 weeks and had no idea. There was a broken sewage line in the basement. Everytime we used our shower or the toilet, the sewage water was literally dumping right into my basement. I have soo many things stored in my basement, I never saw this night
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
being over with. Thanks to the great work by the technicians at
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
, my home is back to normal, like nothing ever happened just like the service man told me they would do!! The price wasn't as bad as I thought it would be, it was well worth every penny! Great company, well trained technicians and great workers. At the time of need, they responded VERY fast I was quite surprised. They also hooked us up with a great plumber who was able to help rectify our problem!! They turned my nightmare into a miracle! Thanks guys!!
- Nicole P.
A

Rating
my overall opinion of
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
restoration is that i am 100% satisfied with their performance. they were very accuarte in timing pricing and quality. i have no complaints just pure happiness with the company and hope to see them in the near future.

- michael A.
N

Rating
they did the board up, Gut out, demo, removal, framing, electric, plumbing, kitchen, bath, drywall, taping, painting, trim work, doors, windows, roofing, deck work, masonry work in the basement
- jennie A.
A

Rating
I called
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
to come out and give an estimate for the removal of
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
and insulation in our family room when we had a leak after the intense rains of August/September.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
promptly came out and gave a very reasonable flat rate estimate of $1600 for all labor and materials. He sent his men out the next day to remove the
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
and insulation. They were professional and sealed off the area where performing their work so as to limit the mess it could create in the rest of the house.
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
worked hard and returned two times when I asked for a bit more
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
and insulation to be removed to ensure that we have removed everything that had been wet. After I hired a professional water remediation contractor to dry out the area,
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
returned promptly to install new insulation and
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
. The finished product looks great (even better than it did before the water!). The scope of the work increased beyond what
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
had originally estimated as he could not see all the water damage. Nonetheless,
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
stuck by his price and did all the work. I would hire
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
again in a heartbeat.
- WENDY K.
A

Rating
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
took care of the second floor of our home a couple of weeks ago. Today he came over to inspect the work after the floors dried & gave us some ideas about a bathroom floor that has old water damage. He ALWAYS comes when he says that he will & is incredibly helpful. I can't imagine a better contractor experience.
- Robyn S.
A

Rating
Been married 30 years, and I think we both agree that an experience such as moving out of your house could be devastating and it could be even more so if you choose the wrong contractor. I didn't know
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
's company from
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
. However, he was recommended to me by a larger contractor that uses
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
on many jobs. He indicated that if he ever needed a job done, he would in fact use
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
for several reasons. - Polite and honorable - you don't get much of that now adays. He will also tell you like it is, and let you decide if you want to fix it or not. - Fair Pricing - he is extremely fair in his pricing. The higher price above reflected me going over to the house daily and saying can you do this or can you do that over and above what we originally requested and that the insurance company allowed. So that was totally on me. That said, he didn't gouge me on any one project. - Hard Working - He has no more than 4 guys working on the job at any one time, but normally two. I will tell you that you would swear that those two guys are equal to a 12-man team. It was amazing what they were able to get done each and every day. And I would go over there every morning or at night home from work to see what they did and I was truly amazed. - Honest - Naturally, we left them the keys to the door and I literally trusted them completely. They are from Romania where their work ethic is second to none. - Professionalism and Perfectionism - What more can I say. He had his guys paint our guys about 7-8 times. Why ??? Our house is over 60 years and the walls are not exactly perfect. So depending on how the sun shines in the room, it may or may not show a slight imperfection on the walls. Both my wife told him that there was nothing he could do. So everytime we would come home, one day it was all painted, the next day it would be respackled in certain places. The ceiling alone he did maybe 5-6 times. We finally yelled at him,
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
, you can't do anything more. Not your fault, move on. I had never met
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
before this job and in the first 2-3 weeks, I did not take some of his suggestions as I did later on. It took only 2 or 3 experiences in dealing with other dealers, stores or contractors that I found that everything he was telling me was not only straight on, but done to help me. Whether I liked it or not. From that point forward, if he made a suggestion, I would do it because he did it to make the house better provided it stayed within my budget. I know this is a bit much in terms of explanation, but I wanted to explain to everyone that if you want someone that will work for you, that is too say provide you the best price, hardest work, most creative layout and design, than
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
is the way to go. Both my wife and agree that is in the TOP 5 of decisions we have made in our marriage. We have also made many mistakes, but this one is definitely a
Philadelphia Water And Smoke Damage Specialists Provider Name Locked
. I COULDN'T BE HAPPIER WITH THE JOB THEY DID. And he came in several weeks sooner than may neighbor counterparts who had the same level of work as I had.
- Kenneth Z.
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All Water And Smoke Damage Specialists in Philadelphia, PA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

24/7 HANDYMEN.COM

907 Moss St
Reading, PA

3R Renovations

2534 Grant Court
Warrington, PA

911 Restoration Inc.

320 Washington Ave
Hackensack, NJ

A and R Services

3171 Rail Ave
Feasterville Trevose, PA

A J Richardson Builders and Remodelers

46 E Reliance Rd
Souderton, PA

A+ Improvements

PO Box 1279
Levittown, PA

A-Flood Control

PO Box 339
Bohemia, NY

A.A.L.A Plumbing

1133 Pennsylvania Ave
Lawrenceville, NJ

A.W. Martin Construction Inc

614 U.S. 130 South
East Windsor, NJ

A1 Handyman & Home Plumbing Services

6953 Pawling street
Philadelphia, PA

A1 Sparkles LLC

409 Green St
Bridgeport, PA

AAA Rapid Response

1345 Byberry Rd.
Bensalem, PA

Aaccord Public Adjusters

Philadelphia, PA

Abbey's Plumbing & Heating LLC

755 Morris Rd
Blue Bell, PA

Abcor Claim Solutions

2404 Metedeconk
Freehold, NJ

Able Mechanical & Construction

70 Blue Ridge Drive
Levittown, PA

ABLE PUBLIC ADJUSTERS INC

2268 Bristol Road
Warrington, PA

Above & Beyond Unlimited Cleaning

110 Park Avenue
Manalapan, NJ

Abs General Contracting LLC

2146 S 58st
Philadelphia, PA

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