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Philadelphia Storage Facilities Reviews
Here's hoping things go just as smoothly with the national agent and the crew on the other side."
They managed all our things in one single trip.
Bottom line- best movers at the best price in Philadelphia.
They met me at the storage unit as I needed them to pick up items from two separate locations and move them into a second floor apartment. This move included some rather large and awkwardly shaped items. They made it look easy which is even more impressive as it was the middle of winter. They were friendly and efficient.
Their prices are more than reasonable. Looking back, I couldn't imaging moving any other way. I will definitely be giving them a call if I ever need to move again.
The price guarantee on their website says this:
"Our Price Guarantee: We feel we have the best deal in Self Storage in our find a better price we will match it, and still offer all of our facility’s advantages!"
When I showed them a cheaper price for another facility for a 10x10 climate controlled unit, the exchange was like this:
MSS: the facility has to be within 5 miles
me: ok, it is (sent them a map, but noted that this is not detailed in their advertisement)
MSS: sorry, that unit is not comparable
me: why not?
MSS: Because the prices at that facility can change
me: No, I called them and they guarantee the rate for the duration of your use of the unit (besides which, noting that MSS's page also states "Prices are subject to change without notice")
MSS: well, they don't have the same hours, state of the art security, full time property maintenance and accessibility
me: but those are your facility's advantages, that are advertised as a perk of your price guarantee (in other words, we can't get a better price with your facility's advantages b/c your facility's advantages are what you use to claim the units are not
MSS: Well, it must be a comparable unit and the other facility unit in the basement
me: but it is 10x10 and climate controlled, why does location matter?
MSS: b/c it is less convenient to not be on the 1st floor
me: elevator access is fine for me
MSS: we can argue about this all you want, but we are not going to give you that price for one of our 1st floor units.
Ok, she finally got me with the basement location. Not something I care about since walking through hallways or down an elevator that automatically moves you from one floor to another is not much different to me. But they will clearly do what they can not to price match with this facility. The other facility within 5 miles is priced way above them, so they probably never have to worry about price matching with that facility either. I am skeptical of a service that has questionable practices, so I will be storing my stuff elsewhere!!
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