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Philadelphia Mold Remediators Reviews
While most inspectors were adamant on doing a complete inspection (including multiple items that I'm completely replacing),
He was very thorough in his inspection and verified all items, and even inspected some that were not in the original scope.
I used this company because my family had used them in the past with good results. The office staff was very accommodating from start to finish. They do a good job of collecting and giving information. The consultant came out after we worked out a schedule date that worked for everyone. He was on time, very professional, polite and thorough. He started by going over a packet of what he describe as “useful information” which he said was ours. He took the time to explain to my husband and myself as well as my realtor and the sellers’ realtor what he would be doing. The office had already done that, but we appreciated it anyway and so did my realtor. He took a long time looking at the house. He had a lot of equipment and what turned out to be a lot of experience in performing this kind of work. "
I initially signed a “Basement Seal Report” – not a contract, but an estimate that was just a generic receipt he writes information into. Nothing with his name or contact information on. I didn’t actually get a contract. After talking to other mold specialists I found I was supposed to get an actual contract for this kind of work.
Finally, I gave him my keys & he came out to spray for the first time. You’re supposed to hang a zipper-tarp to protect the rest of the home from the mold during this kind of work. He used blue painters tape to seal the door & that was it. When I asked questions about this he made it seem like I was paranoid & danced around the subject without giving me an answer.
He came to do the treatment in the basement as well. He told me my water heater was leaking – after the treatment. So, he did the treatment even though he knew the mold was going to come back without giving me the option to reschedule so I could get the heater fixed before the treatment. After I questioned this, he offered to re-treat for free. He’s also using the hot water heater to this day as an excuse as to why the mold is still there.
I’d also told him at the beginning of service that I needed notice to get to the home before he showed up – that I needed an hour to get there. However, he would call or text saying that he came by but I wouldn’t answer the door. I would not get the notice I asked for. I eventually asked people to keep an eye on the house – Turns out he likely never actually showed up when he said this. He’d call saying he was at my house & that I wasn’t letting him in. I’d ask a neighbor if anyone came by the house & they’d say they hadn’t seen anybody all day. There were also at least 3 times that he was supposed to meet me at the house & he wouldn’t show up. I would wait all day, having had to move my animals because they couldn’t be around during the treatment. He’d alternately tell me he’d come back & fix it, then blame me for not being home or tell me that I was being paranoid when I questioned whether or not the mold was gone on one hand & then tell me that he used more than enough chemicals because this is one of the worst houses he’d seen on the other. It felt like excuses after excuses.
Then came more excuses about not being able to remove mold-covered mold. The drywall was covered in mold – I wanted it removed & replaced. He was supposed to remove it & rebuild the room. When I came over, the room was still covered in the moldy drywall. He insisted he couldn’t remove the drywall because it was glued to the outside wall. At this point I’d had more than enough excuses & argued with him about the fact that he’d agreed to do all this including putting up mold-resistant drywall. I told him if he didn’t complete the work as agreed I’d report him & call the news – Strangely enough, he was able to remove the drywall after all after this. He took down the drywall & put it in biohazard bags which he threw in my backyard. The bags are still in my backyard – 7 months later. He would tell me there were leaks coming from the roof causing the mold to come back. Over the past few months, the drywall hasn’t been replaced – and there has been no evidence of leaks at all. Every time it rains I check – I’ve seen no moisture. He also told me I need to do a heavy steam clean of all the carpet to get the dead mold & chemicals out. When I spoke to other specialists I found that in fact this was the worst thing that could be done. There were supposed to be air scrubbers & vortex fans used during the treatment to make sure everything dried out properly or else the mold would return. If I was going to steam clean I needed industrial fans in place at the time – He said the heat from the steam cleaner would
He took my money & didn’t do what he was supposed to do. I had to put down both of my cats – both within 3 weeks of each other – because they got sick because the remediation wasn’t done correctly. I would ask him about it – telling him I didn’t want to get sick & that my animals were looking bad & he’d treat me as if I was paranoid & assure me that everything was fine. I asked to speak with one of the mold specialists & mold testers he advertised on his website as well. He blew me off & acted like I didn’t even ask. He responded to other texts & questions – but not that one. He’d always say he’d come back out but then not show & give me more excuses. I finally told him that because of his lack of responsiveness I would have to escalate the situation – He didn’t finish the job & he didn’t remove the bags. He didn’t respond all day until texting later saying that he couldn’t get to the bags because the
He’s not once offered to give me my money back. I told him I wanted him to pay for an independent mold "
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