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be true. My experience suggests they really are a top-notch firm. While my order of a security system did not go
without a hitch, the overall experience was great.
I ordered a package of intrusion sensors and light controls
through Angie's List at a great price. Within an hour or so of placing the on-line
order a representative of
of completing the order, including adding more sensor to the package. I was surprised-- amazed really--when the representative
didn't try to 'up sell' me products. To the contrary, he actually showed me that
I didn't need several of the sensors I was considering. His advise saved me
several hundred dollars. What a refreshing experience, a company that puts the
customer's needs above a quick buck!
The equipment package came very quickly, but unfortunately
it was not complete. A call to customer service set things straight. However,
it did take several hours for them to check on the problem and call me back. In
the end they shipped out the missing items, which then arrived quickly.
Installation was easy and activation was straight forwarded.
It did take longer than the half hour they suggest on their web site. Our fairly
complex system took closer to a hour to activate. The representative was
wonderful. She was very friendly,
knowledgeable, and extremely patient. She took the time to confirm that every piece
of equipment was operating properly and very clearly explained the operation of
the system to my wife and I.
Overall, we are very satisfied with the our experience with
customer service is stellar. It is rare to find a company that actually delivers
what it promises. FrontPonit does!
All Home Automation Contractors in Philadelphia, PA
Ellicott City, MD