by a neighbor. We purchased a gas fireplace for our new sunroom and it was installed by
. The workers were great, clean, courteous and professional. The granite color went perfect with ...more the mantle we selected. My husband was very pleased with the finish work that was done. We only used the fireplace a few times so far and we are looking forward to the cooler weather so we can sit out and enjoy. Well today
delivered our new furniture and I could not be happier, it is so comfortable and well made. The professional delivery service was super. The delivery crew put all the furniture in place (and even moved it once) took all the wrappings and cardboard with them to be recycled. I am one happy lady!"
Rated Review by KEVIN D.
"We had ordered furniture from
's in the past and had had a great experience, so we thought nothing of ordering a bed from
's for our 2-year-old, who was ready to move out of his crib. We wanted ...more a bed that was made by
. We ordered the bed in
2010 and were told it would take 12-16 weeks for delivery, which was expected. About a week later
's called to say that it would take a little longer. By January we hadn't heard anything so I called and started the longest, most ridiculous drama imaginable. First of all, the majority of the time when I call the store no one answers the phone. Sometimes I get an answering machine and sometimes the phone rings indefinitely. If I leave a message it never gets returned. So to reach someone I have to repeatedly call the store until someone actually answers. The people who answer the phone are unable to help with furniture orders, only
deal with that. But
almost never return the messages I leave with the store employees. So I have to keep calling back until either
are actually in. After a lot of this phone nonsense and a trip to the store I was told the bed would be delivered in March. March came and went. Then I was told it would be done by April 15. Then April 25. Then we had a delivery date scheduled in May. I called a couple days before and was assured the bed would be there as scheduled. It was not. I got this promise 4 times before a bed actually came. But it was the wrong bed. We were promised the correct bed would be made and delivered in 1-3 weeks. It came 6 weeks later--a year after our initial order.
In fairness to
's, I confirmed with another furniture store that
was having delivery problems and was taking as long as 6 months to deliver orders. However,
's was not honest with us about why it took a year to get our bed. By calling
I learned that even though we placed our order with
's did not place our order with
until October 2010, 3 months later. Once the bed was finished,
held the bed for payment (i.e.
's hadn't yet paid the manufacturer for the bed even though we had given
's a deposit.) I also spoke to a representative from the trucking company who was delivering the bed from
's who more or less implied that they had held the bed for a while because
's hadn't yet paid them. I learned all this by calling
's just made excuses and said they were doing things that they weren't doing.
I realize that
's can't help if the furniture manufacturer is taking a long time, but I would have been a lot happier with the whole experience if someone from the store was easily reachable and if the store was honest with us about what was going on. I could quickly and easily get information from
, but trying to get something out of
's was like pulling teeth. The discount they gave on our order for our trouble was appreciated, but it was too little too late to make us a repeat customer."
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According to new study, some common home furniture, like couches and baby mattresses, can often contain potentially toxic flame retardants that can pose a health hazard.
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Philadelphia Designer Furniture Reviews
"They had to take my sofa bed up to the second floor and it was kind of tricky, but they were able to get it upstairs without damaging anything. They also didn't charge me for delivery and assembly and I was very pleased with that. They were both special ordered and they were right on time with everything. I knew what I wanted in a sofa bed so that ...more was easy. The sales lady went through many catalogs with me to try to find a new headboard and that was a little frustrating."
"The sales people and owner are very friendly, informative, and accommodating (without being hawkish!) and their prices are very reasonable, especially for Center City. The size of the selection is also surprising given the limited space the store occupies."
"The furniture was not at all ''just like new'' but instead was rather worn out, something that was not obvious in their dimly-lit showroom (more like a warehouse) but was obvious at home. The chairs ended up being too small for the table we had. We called the next day to see if we could return, exchange, or get store credit for the ...more chairs, yet they refused any returns. Considering how expensive these chairs were, this whole thing was a big mistake."
"The people at the showroom listened to what we needed and didn't try to sell us just any piece of furniture. They worked with us to pick out the best piece for our home. The deliverymen were on time and carefully installed our sectional. We are very pleased with the service and would definitely buy from
"Salesperson at the store was excellent. Very honest. She herself called several times to confirm furniture was in and asked when we would like it delivered. She was extremely professional, very nice to deal with. I didn't feel pressured to buy."
) was very nice and answered all questions professionally. She had experience and knowledge of furniture construction and design. A nice, friendly environment. Furniture was delivered on time and in perfect condition. Reasonably priced."