Philadelphia Electricians

"After re-scheduling delays (on my part), we finally had the work started on May 10th.  After assessing the job further, it was decided that the job would take more than 1-day than originally proposed. Because of this, my original quote of $400, plus supplies was raised to $500, plus supplies. It took two (2) days to complete.  The final cost ...more was still lower than another provider's quote, so it was not much of an issue.  They guy that did all the work (

) was courteous, efficient, clean and organized. (Thanks

!!!)

kept in touch with

at all times to make sure everything was running smoothly, which I appreciated! Overall, I was greatly pleased with the final result and would definitely used them again for other "jobs" around

!!! In addition, I would highly recommend them to any and all Angie's List-ers!!!"

"I have used several times and have been very pleased with their service and the quality of their work. They are easy to schedule, they show up on time, and the staff is very professional. However, the last two times I have used them I have found them to have gotten very expensive. The time before their most recent visit, they ...more installed a ceiling fan at an existing light fixture (so the electricity was there). The estimate was for $270, which seemed high but I had no idea how long it would take. The work was done in under 45 minutes. Wow. I paid without questioning the cost, but sent back a customer service card and said that I thought the cost was high. I received a follow-up call from one of the owners, Bill. I explained what had occurred, and Bill apologized and said that they had recently switched over to a national pricing book and that they were finding that some of the prices were too high for our area. He said that he would refund me $100, which he promptly did. Impressive. I thought the high cost was just a mistake that they readily rectified. For this most recent round of work, I purchased an Angie's coupon for $50 which could be applied for $100 worth of work.

gave me an estimate for $941 for the work. Again, I thought it seemed high but the installation of one of the light fixtures was in a third floor stairwell so I thought it might take more time that I thought. There was one person doing the work, and he was done in under three hours. I asked him about the cost since he was done so quickly and he said that they charged by the task not by the amount of time that it took. I paid, but was not a happy camper. I received a follow-up call that same day and expressed my displeasure. I received a return phone call from

, who I believe is also one of the owners. He said that they had a flat price pricing strategy and that if they had run into any problems, which they often do, I still would have been charged the same amount. I said, "but I didn't have any problems and I was charged over $300 an hour when all was said and done." I then asked what the estimate was based on.

said that they factored in  possible problems--missing parts, etc. but again, they would not have charged me more if they ran into any issues. I told him that it sounded like their actual pricing strategy was to assume the worst when doing the estimate, but not giving the customer any benefit when the worst doesn't occur. In my case, there were zero issues with any of the work performed. I was prepared and had everything needed and it went smoothly. But I was actually penalized for that. I told

that as good as

's work is, I will be unable to use them in the future based on their high cost and pricing strategy.

said that he was sorry that I felt that way and we ended our call. It's unfortunate, but there are many qualified electricians who are responsive and service-oriented with better pricing packages. I would try to find one of them unless you are willing to pay premium prices to work with

."