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Delivering reviews in Philadelphia
.I had asked to speak to a manager , but a manager was "not in". To the woman's credit , we were on the phone for a good 1/2 hr. and she did try to find the "shipment". She put the delivery "on hold", until the "shipment " could be found . When
On my way out the door, on my way to work, at 8:30am, the delivery truck arrived w/ my "shipment".
In no time at all they had it wedged so tightly into our security doorway that they couldn't move it in or out. I kept telling them the box was too big and they'd have to take the freezer out first. But nooo.
Finally they cut off the box and my freezer was in the basement. I said good-bye, signed the paper saying they delivered it. The big problem was that when I went to close and lock thesecurity door, all this masonry fell out between the door jam and the wall. I couldn't close my security door anymore! they destroyed the masonry connecting the door jam and the wall. Wonderful, living in Philly without a security door to the basement.
I called the company and someone came to the house and said "We'll do whatever is necessary to fix this." Apparently their idea of "whatever necessary" means not doing anything for weeks, not returning calls and finally refusing to pay for the damage made by *their* delivery men. I called a mason who fixed the doorway. It cost $250
his is a rinky d*** company and the people that work for them don't know what they're doing. I recommend you avoid them at all costs!
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Plymouth Meeting, PA
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