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Orlando Window Replacement Articles
Window Replacement reviews in Orlando
Order was made same day and it took almost eight weeks to get the custom sized impact rated windows.
During that time, a couple of emails to the salesman asking for status updates were not returned.
I felt ignored but much later down the line, the salesman told me he had changed phones recently causing an email interruption.
The installers arrived on 5-12-14 and had all 11 openings changed out by the end of the day on 5-13-14. The installer went above and beyond on one of the windows that had some framing issues. Much thanks to him for not leaving me hanging on that issue and taking care of it. However, the first soaking rain that came resulted in a leaking front window where the arch window meets the double hung windows. Upon inspection, I found the stick-on trim piece between the arch and double hung had cracked caulking, if any at all. I felt it would take way too long for the company to respond to this and that it would come many more storms before they could come out to fix it, so I caulked it myself. This helped but during the next storm, I found that it did not correct all of the leaking probelms. I had to remove the inside trim piece and pull the inuslated foam out and test with a water hose to find where it was coming from. I later had to remove some siding and found that the rubber-gutter piece around the arch came down and met cracks about 1/8 inch big on both sides. My first attempt of caulking and closing the holes only fixed one side. I had to repeat the process again with filler and lots more caulk. And of course, I had to wait on the foam to dry out, test again the next day, and recaulk the trim piece back in place. It was a real pain having to work on this new stuff.
Also, I ended up having to recaulk the inside window seals and some windows all around -- for some reason, the caulking they did cracked down the middle of the caulk line. I really feel that for the amount of money I spent, I shouldn't have had to do all of this stuff... but I didn't want to use up my vacation time from work to wait and wait for someone to come back. Who knows how many visits it would have taken to get the leak fixed?
At the completion of the install, the installers were missing the screen door for the sliding door and one screen for a small window. They told me it would be two weeks to get it. At the end of those two weeks, I was told they were in the warehouse and just needed to be scheduled for install. It was another three weeks and two days before they were installed. And luckily, I was at home when the installer arrived.... because he didn't even know about the missing sliding door screen. He said it wasn't on his paperwork. But he "luckily" had one on his vehicle. If I was not at home, it would not have been installed and the wait would have started over again.
Now, on to the administration issue from their head office... When I tried to get my insurance discount applied, the insurance agency requested I get a letter with the company letterhead on it stating they installed the impact windows. I requested this from J.S. in the head office on 5-22-14 and she refused to provide this
I did not have any problem getting the form filled out for the energy rebate from the electric company. It was filled out by somebody at the warehouse. I showed up there in person and they promptly filled it out and sent it back to me in the mail for signature.
Reason for ratings:
Price: B - Not sure about it, it's a lot of money, but they are double pane, argon filled, impact rated, custom fit to size. I should have done my homework better to know for sure.
Quality: B - Some windows needed spray lubricant right after install, installer mentioned springs break on them, and caulking developed cracks down the middle of caulk line
Responsiveness: C - Due to ignored message to sales in beginning, wait on scheduling and completion of missing items, and refusal of J.S. in admin to help.
Punctuality: A - When a schedule was finally made, they showed up around the time they said they would
Professionalism: B - This is a mixture involving communication & follow up... I feel it's lacking too much to be an A but most were polite and respectful. If I could rate the experience with head admin office - it would be a D.
Overall -- I'm glad it is done and over with.... I really wouldn't want to do it again though. If I needed to do window business in the future, I would use them again if I could get them to schedule promptly... but I would do my homework better before I decided.
Arrived on time and successfully dealt with a tricky problem of a Chattahoochee stone deck which obstructed lifting the door out of the track. Cost was less that I was quoted!
This company was recommended by another top notch window repair person who did not cover my area.
As perfect as home repairs get.
Worth waiting for an appointment since this family-owned business (in
Previously they re-screened the porch with a product called Petscreen, and did a good job with that. At that time they also changed out the front door, repair a foot section of another door frame that rotted, and installed a steel screen security door to keep the dogs in and cats out. I have two female cats in the screen porch, and one loves to climb the screens after bugs, so I can vouch for Petscreen being a great product, yes there are little holes from the claws, but no tears. The cat has been to the top of the 8' screens, and hanging there several times. An 11# cat I had trapped for neutering also had climbed to the top of these screens. Petscreen is vinyl clad fiberglass, and relatively expensive, but worth it. Without the bill in hand, it was was close to $3,000.00 for that job.
I was not ready to buy and there was no pressure to commit on that day (I was kind of expecting one of those "if you buy today" type of deals, but no,
Needless to say we made the selections and ordered the windows, we are waiting the completion of manurfacturing (about 3 weeks) and then installation. Again, as we have not moved yet the company is being very accomodation with the scheduling of the install "whatever is best for you" is the stance they are taking. It is great to work with a compnay that still knows what customer service and customer satisfaction mean. We are excited to see how great the house will look with the new windows and how the view of the preserve will be improved (no bulky window frames due to multiple windows) with the new windows. I am looking forward to posting an update after the install; the way they have treated us so far I am confident it will be a glowing report of total success!
We think we're the best, and we can prove it.
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