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Orlando Window Replacement Articles
Window Replacement reviews in Orlando
It took only 3 weeks for the windows to arrive and they called on Friday 07/25 to install on Monday 7/28 and scheduled for the
The installers arrived on time and were finshed quickly. My house is older and usually has problems with various upgrades I have done in the past. There were some challenges during install due to older construction in my home but the installer was able to get all of the windows installed and sealed quickly. I also replaced 2 side by side windows with 1 bay window with 2 slider windows on the side. Looks great. Very impressed with overall experience.
I was advised of the estimated timeline for the installation and paid the 50% deposit.Two months later I was contacted by the contractor utilized by FAS to advise of a date for the actual installation. Unfortunately upon arrival at my home on the assigned day, it came to light that the incorrect doors were sent. We did experience a bit of a vacuum of communication with FAS as to what had occurred and what would be the next step. However, eventually I was contacted by one of the owners of FAS and everything was set in motion again with a new installation date.
The contractors were timely ( both times ), extremely professional and the actual installation went very smoothly.I received a courtesy followup call again by the owner to make sure all went to my satisfaction.
The doors are phenomenal ...I receive compliments every time a new visitor comes to my home and sees the doors..
I definitely recommend their products and hope in the future to use FAS again for the replacement of windows in my home.
I wish every service provider was as efficient as these two!
Order was made same day and it took almost eight weeks to get the custom sized impact rated windows.
During that time, a couple of emails to the salesman asking for status updates were not returned.
I felt ignored but much later down the line, the salesman told me he had changed phones recently causing an email interruption.
The installers arrived on 5-12-14 and had all 11 openings changed out by the end of the day on 5-13-14. The installer went above and beyond on one of the windows that had some framing issues. Much thanks to him for not leaving me hanging on that issue and taking care of it. However, the first soaking rain that came resulted in a leaking front window where the arch window meets the double hung windows. Upon inspection, I found the stick-on trim piece between the arch and double hung had cracked caulking, if any at all. I felt it would take way too long for the company to respond to this and that it would come many more storms before they could come out to fix it, so I caulked it myself. This helped but during the next storm, I found that it did not correct all of the leaking probelms. I had to remove the inside trim piece and pull the inuslated foam out and test with a water hose to find where it was coming from. I later had to remove some siding and found that the rubber-gutter piece around the arch came down and met cracks about 1/8 inch big on both sides. My first attempt of caulking and closing the holes only fixed one side. I had to repeat the process again with filler and lots more caulk. And of course, I had to wait on the foam to dry out, test again the next day, and recaulk the trim piece back in place. It was a real pain having to work on this new stuff.
Also, I ended up having to recaulk the inside window seals and some windows all around -- for some reason, the caulking they did cracked down the middle of the caulk line. I really feel that for the amount of money I spent, I shouldn't have had to do all of this stuff... but I didn't want to use up my vacation time from work to wait and wait for someone to come back. Who knows how many visits it would have taken to get the leak fixed?
At the completion of the install, the installers were missing the screen door for the sliding door and one screen for a small window. They told me it would be two weeks to get it. At the end of those two weeks, I was told they were in the warehouse and just needed to be scheduled for install. It was another three weeks and two days before they were installed. And luckily, I was at home when the installer arrived.... because he didn't even know about the missing sliding door screen. He said it wasn't on his paperwork. But he "luckily" had one on his vehicle. If I was not at home, it would not have been installed and the wait would have started over again.
Now, on to the administration issue from their head office... When I tried to get my insurance discount applied, the insurance agency requested I get a letter with the company letterhead on it stating they installed the impact windows. I requested this from J.S. in the head office on 5-22-14 and she refused to provide this
I did not have any problem getting the form filled out for the energy rebate from the electric company. It was filled out by somebody at the warehouse. I showed up there in person and they promptly filled it out and sent it back to me in the mail for signature.
Reason for ratings:
Price: B - Not sure about it, it's a lot of money, but they are double pane, argon filled, impact rated, custom fit to size. I should have done my homework better to know for sure.
Quality: B - Some windows needed spray lubricant right after install, installer mentioned springs break on them, and caulking developed cracks down the middle of caulk line
Responsiveness: C - Due to ignored message to sales in beginning, wait on scheduling and completion of missing items, and refusal of J.S. in admin to help.
Punctuality: A - When a schedule was finally made, they showed up around the time they said they would
Professionalism: B - This is a mixture involving communication & follow up... I feel it's lacking too much to be an A but most were polite and respectful. If I could rate the experience with head admin office - it would be a D.
Overall -- I'm glad it is done and over with.... I really wouldn't want to do it again though. If I needed to do window business in the future, I would use them again if I could get them to schedule promptly... but I would do my homework better before I decided.
Arrived on time and successfully dealt with a tricky problem of a Chattahoochee stone deck which obstructed lifting the door out of the track. Cost was less that I was quoted!
This company was recommended by another top notch window repair person who did not cover my area.
As perfect as home repairs get.
Worth waiting for an appointment since this family-owned business (in
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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