"This was the second time I used this company and they did an excellent job both times. I recommend them and would use them again if I needed screen work done.
Rated Review by Robin H.
"The were prompt, professional and responsive to any questions or concerns I had. There price was comparable to others I received, except there quote included details that others did not - like a drain, and finishing off the stucco where they removed ...more the existing screen. "
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Properly preserving outdoor patio furniture during the winter weather will help retain its appearance and structural integrity for when your'e ready to use it again in the spring.
Angie's List In The Press
Orlando Sunrooms Reviews
May did a phenomenal job of installing both a screen porch and a pool enclosure at our house and today I contacted him about referrals for other work I needed around the house. I went on Angie's List and was surprised to discover the someone had given
an "F" rating just for telling ...more them the truth that any repairs have to be done to bring the house up to code. I live in old house which was built in 1960 and have discovered that electrical, plumbing, and roofing repairs for example , must all be done according to current code. I would rather have an honest professional like
May who will tell you the truth about what you need to do, rather than perform some repairs at a very cheap price that you think you got a great deal on until you go to sell the house and find out that the work was a code violation and has to be redone.
May did not create the building codes and did not deserve the "F" rating. I hope the individual who posted it can find a way to rescind such an unfair grade. Is is bad enough that there are truly incompetent construction companies who truly deserve an "F" and it is a shame that someone would rather trash an honest professional than realize he is just telling you the truth. It's like smashing a fire alarm because you don't like the noise, when all it's doing is letting you know that the houses on fire! "
"I requested an estimate on Friday, May 23 through
’s online “Estimate Request Form". Realizing it was the Memorial Holiday weekend, I waited until 11:00 AM on Tuesday, May 27 to follow-up since I still had not been contacted. I did receive a reply from
at 2:44 PM on Tuesday, May 27 requesting ...more my address to schedule an appointment as they schedule appointments by area. I wrote
back at 9:01 AM on Wednesday, May 28 with my address and submitted a photograph of the damaged patio roof which was in need of replacement. After no response, I followed-up again at 9:24 AM on Thursday, May 29 and again at 9:10 AM on Friday, May 30. I am still waiting for a response.
I have provided an overall letter grade of a "C" because at this time, I am still hoping to receive an estimate due to the other reviews on Angie's List..
"We lost our lost our pool enclosure due to a wind storm in August. We had at least 5 estimates and many ideas and opinions as to how and when to proceed because the enclosure had to be coordinated with the roof replacement also.
was very prompt with returning phone calls and was available numerous times to talk in person. The ...more installers were professional, arrived when they said they would and did a good job. The fact that 3 other neighbors used
tells you that the price was right. We would use them again and would not hesitate to recommend
"I contracted with Window Pros (also knownas Universal Home Exteriors) on May 16th, 2013, to enclose my screened-in lanai. The contract called for framing in the lanai and installing 7 windows and 2 doors. Additionally, concrete was to be poured to raise the floor to be level with the interior. The contract required 50% down and then progress payments ...more when the job was 2/3 and fully completed. Initially, everything went well and the salesman (
Foster) was very responsive to my questions. After the contract was signed and initial 50% payment provided,
handed me off to
who then became my point of contact for the project. I came to find out later that
is part owner so I thought I could have full confidence in him. It took a while to get the permit approved, but the project slowly started to take shape.
was initially responsive and took my calls, but about halfway through the project the communication and customer service took a nose dive. I consider myself a reasonable and patient individual, but when
began ignoring my calls and not responding to voicemail, then I began to get worried that the project would not be completed and I would
money trying to finish it with another contractor. The only communication I was receiving at this point was via email from
's daughter (Mercedes) who apparently handles some of the admin side. The emails I received were never apologetic for any inconveniences they caused me with schedule delays. I received many excuses, but never an apology. At one point, the project was delayed because a sub-contractor they hired failed to file paperwork properly. Weeks would go by without any response from Window Pros. At one point, I got frustrated and ended up calling the salesman who sold me the deal. As it turns out, the salesman left the company but he still returned my call anyway as a courtesy. However, I could never get
to call me back. In fact, there were several instances when I would leave a phone message for
, only to get a 1 or 2 sentence email response from Mercedes. The email never had any header or footer with contact information so I had no other way to communicate other than receiving generic unprofessional emails which made me feel like Customer Service was not in their vocabulary. I never knew when anyone would show up to do work because they would not provide any type of courtesy call in advance. There were several instances when I'd get an email saying someone was going to show up, and then they would be a No Show. When I pushed for answers, they would find excuses like they got rained out or it was the sub-contractor fault. Again, I would never be offered any apology for delays or poor service...but only excuses. As a customer, this was unacceptable. Toward the end of the project, the concrete sub-contractor that Window Pros hired was threatening to file a
against my property because he had not received payment from
. At my own inconvenience, I was able to resolve this issue by paying the concrete sub-contractor directly and deducting it from the final payment to Window Pros. I then got release of liens from the electrical and concrete sub-contractors. When
finally decided to show up and finish the project, the last task was to seal all the gaps and finishes with caulking. The caulking job looked like a circus bear did a drive-by using a caulking gun while riding a unicycle. There were gaps everywhere along the windows and around the doors after the project was declared "finished" by Window Pros. I spent many hours of my own time inspecting every inch of the project and fixing the poor caulking job the way it should have been done in the first place. I could not wait for
to show up to fix it because he again failed to return any of my calls to his cell phone. Additionally, when I attempted tocall the number listed on the permit, it went straight to voicemail, but the voicemail box was full so I couldn't even leave a message. Because it was summer and we were experiencing rain by this point on an almost daily basis, I had a high urgency to fix the gaps immediately to prevent rain from pouring into the walls and causing other problems such as wood rot or mold or even bug infestation. When I later presented Mercedes with over 20 pictures of the gaps that I caulked , her response (via email of course) was very defensive and unapologetic. In addition to the gaps, water was accumulating on the window sills and not draining properly away from the windows. I had to spend more of my time fixing that as well. This project took over 4 1/2 months to complete. I withheld some funds from the final payment to account for my time and materials that I spent fixing their poor workmanship. I ended up negotiating a release of
from Window Pros in exchange for a final payment so that we could all put this behind us. I believe Window Pros could use some help on their soft skills and learn how to treat their paying customers with a little more respect. Sadly, this experience left a bad taste in my mouth and I hope this can be a warning to others on what to expect for service...or lack thereof. "
"I don't write a ton of reviews, however in this case I felt it necessary.
was hired to remove and replace a very VERY poorly engineered
roof for my covered porch. This job was like a onion of problems. Each time
repaired something, another problem appeared.
...more 's patience in dealing with this job was amazing. He not only did a great job on the actual job itself, he went above and beyond in dealing with other gutter issues, roof problems, leaks, and so on. I am extremely happy with the work done.
You really cannot go wrong with these guys because, I am pretty sure, your job isn't as convoluted and difficult as mine. If
could fix MY jacked up roof, he can CERTAINLY handle yours.
Just my 2 bits. "
answered the phone. She took all of the details over the phone and generated a sketch and a quote within a couple of days. What an amazing difference from the other vendors we contacted. They were true professionals from ...more the start to the end of the project.
explained the entire process,including the permitting required. Their quote clearly showed the additional cost of the permitting from the city. They were not only very competitive on their cost they were most definitely the most thorough. On the day of the install
and his helper showed up and made the frame on site, installed it, and then installed the 20x20 screen and a door. Everything was done according to code so when the city inspector arrived he promptly signed off on it. The thing I liked most about working with them is that they set clear expectations, kept us informed along the way, and everything went as planned and scheduled. Only wish that we could have had it installed before the love bug season! "
and from the time they picked up the phone to the time they finished the project they were the most professional Construction company we have had the pleasure to work with. Heater was great to answer all my questions. When work was being done the on site Project Manger
was so easy to talk ...more to and make suggestions to allow for longevity of the work done. They put in extremely long hours to get this project done before my family came back from the beach. "