Orlando Exterminators

"Last year when we renewed this company who bought out our old company we had the same tech and he performed both services. When I called to schedule the appointment I was told both services would be performed on the same day. While I could request the same tech (who was also with the old company) they could not promise he would be available on the date. ...more When the day came it was a new tech but he said he didn't know why he was sent - since he was not trained or certified to do termite. He could only do pest. I complained to him that I thought it would be one appointment - now I would have to tie up another morning or afternoon with another tech. So requested the tech again and this tech said that should not be a problem. He'd have the office call me today for another appointment time. Later that day the tech's supervisor called and left a long voice mail as to why he could not send the old tech. I thought it a bit odd since the main problem was not sending a tech to do both services - pest and termite - on one day. The supervisor didn't mention that at all - no apologies, nothing. No phone call came from the office that day either so the next afternoon I called requesting an appointment for the termite. I went into an explanation of what had happened and that I was upset having to schedule another appointment. The person who answered the phone finally said she was just an answering service and the office was closed - but she didn't answer the phone that way - I assumed she was office staff. About a half hour later the office left a message - guess they re-opened just for me - and said they had been trying to reach me all day. This was an obvious lie. So the next day I called the corporate headquarters. When I complained about the lie, the one tech and only one service, having to schedule two appointments instead of one, and not having the old tech available, the person in customer service told me that the office was calling me back after hours and they were just doing their job. This wasn't the problem - why was headquarters defending this behavior? So now not only am I yelling now I am swearing. And for swearing at bad service the new response to this in business is to hang up on you - to punish the customer for the bad behavior that the company created. The customer service rep said she'd have to send me to this other guy due to my swearing. I begged her to do so and to take a customer service course or quit her job. The guy I was referred to of course was busy. I had to have him call me back. When he called back he asked to tell me what had happened. I did so. He asked what day I wanted the service and who I requested. I picked the following Monday. It was completed that day. Before renewal next year I will be pricing out other pest control companies from Angie's List. I am sorry this company bought out our old company. I never had this problem with the old company."

"They have been fine anytime we have needed them. We only need them once a year. This is a five-year reapplication. The renewal each year is about $250. They have been fine and they take care of business and I pay them and that is it."

"We have used for over a year and have had no insect infestations. They are very prompt in sending notification of an upcoming servicing a week prior to the date. Although we cannot provide any comparison to another pest control company because we have only used , we believe, based upon our bug-free existence ...more and

's careful work, that such a comparison would favor

."

"It's a one-man operation. I know who's coming, and I trust that the job will be done right. He is extremely personable and professional. "

"Very well. Jr. and Byne Sr. both were very pleasant and knowledgeable. They performed their work quickly and efficiently. One very big plus, I have a wooden fence and Jr. said he saw some sign of it having been chewed on a little in one spot, so he went ahead and treated around ...more the bottom of the entire fence! That is service plus! Also, they had a 25% coupon which helped with the price!"

"Technician came next day and inspected the premises and gave me a price for a whole house clean-out. Clean-out was done at my convenience a week later. Service contract was offered."

"When they came they gave us a choice of two plans. They are professional and knowledgeable. They didn't push us on anything. The choice was easy to make. Their price is very reasonable."

"He is very friendly when he is here working for me. He is very professional about the job. He is always on time to do the work for me. Sometimes he will check the inside of my house for me too."