Access to trusted reviews, the best Movers and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Instant Community AccessMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Orlando Moving Articles
Moving reviews in Orlando
actually coming to see what I was moving, which made me nervous. So I went to Angie's List. I had the choices down to two companies- both on Angie's List - both with good scores. To be honest,
Moving Storage was not the lowest bid. But I chose this company because the president of the company,
this company was
My household property volume was small, but had two locations for pickup (home and storage unit).
Transportation. I did a lot of research in preparation for my move – and I knew this particular brochure is required by law to be furnished to me by my mover.
I had a strict moving budget.
When I made the decision to hire 1st Class Moving Storage, I called
So moving day arrives (June 12), and I have everything packed and ready.
no problem. Apparently they were right because the storage unit was empty and loaded on the truck in about an hour.
There was a tense moment at the storage facility. As boxes were being loaded onto dollies, I asked where the inventory stickers were.
Moving day pickup location 2 was my home. There were three movers, including the foreman. Most of my contact was with
Of course, it was Florida in June – and the afternoon thunderstorm did not spare us. The guys noticed the storm coming, we checked the radar on my mobile phone – there was no avoiding it. They loaded everything that was outside quickly – and then kept working until the storm broke and it was impossible to load the truck without damaging my belongings. During the thunderstorm, the guys waited outside, under the carport, for the storm to subside. While I did not mind them waiting inside, they didn't want to disturb the rest of my family (who were not moving). It was very considerate. They did accept bottles of drinking water…but no one took a lunch break even though they weren't finished until after 4pm.
When all the loading was nearly complete,
I wasn’t going to Indiana myself until June 18, and my total household property volume was small. I told
I know this is a long review – but I like to know how things really went before I put down a lot of money and maybe other people feel the same. Bottom line:
mover when you
My husband and I were relocating from FL to the Northeast for my new job as a resident physician and to start our new life together! This was supposed to be a happy time!
We received many quotes and were about to put a deposit with a large, reputable company when we received a call from BM&S. They were extremely polite & professional, answered all our questions, and we were particularly impressed with the product they sold to us over the phone. After extensive discussion, we were left with no reservations when giving our deposit.
Unfortunately, the product sold was not the one delivered; we sincerely regret hiring this moving company. To start, our movers were 4hrs late and my husband did most of the work, from heavy lifting, to dismantling furniture, to loading. They actually asked to use our car at one point to get more supplies from Lowes. Furthermore, we had to share the truck with other customers (we were told that we would have our own truck). Additionally, they attempted to charge us almost double their initial quote at pick up. Yet another fallacy was when the 3-day transport window, became a 7 to 21 day window after possession of our belongings. Delivery was much later than promised, resulting in an obligatory flight change and delay in getting to my family in town for my graduation ceremony.
Our stuff was LOADED into the first truck appropriately (ie. what you would expect of a professional moving company) under our supervision with plastic wrap, corner tape, blankets, and ratchet strapping when they left. But the DROP-OFF was a much different story. Our stuff was delivered in a completely different truck stuffed to themax with multiple customers’ belongings. The goods were improperly loaded & stored, resulting in extensive damage. This was not just a scratch here or there, but smashed lamps and exploded boxes. Every corner of furniture had a gash. To add insult to injury, we never even received our dining room table or the supporting bedpost, rendering it unusable.
This damage does not appear to be that of just careless movers, but it is suggestive of something much more negligent and purposeful. I am embarrassed for them when I tell you that this company did NOT even provide their movers at delivery with a dolly! My husband needed to participate as a mover yet again otherwise it would be impossible. Even more infuriating and confirming that this company is a SCAM: unknown to us, the owner decided not to charge our Amex for the 70% up front as we had authorized (with receipt) on pickup, only to DEMAND 100% in CASH at delivery, without viewing the contents of the truck. We paid under undue influence, as he was threatening to make his men leave and put my stuff into storage for a month! He was yelling and screaming so much that he had to give his sales manager,
The movers were not the ones who packed the truck, worked for another moving company, and did not know
One would think a truly legitimate business would be mortified and attempt to rectify our issues. Instead, they have been screening our calls and ignoring texts/emails. Evidence of damage was provided and though we received a lot of promises to reimburse and/or find our missing belongings, nothing has been delivered but headache and aggravation. I am ashamed to admit that I sincerely believed the owner (after extensive conversations) that he could resolve our issues, as a respectable business owner should. We bought into his stories that he is “hard working immigrant from Turkey” who is “trying to make [his] new company successful.” He said that he is learning as he goes and this has been a very busy month for him with lots of unforeseen problems. I honestly took pity on him, knowing that my husband came from a similar background, having come from another country and he too started his own business. Fortunately, a BIG difference is that we run our company with morality and integrity.
To conclude, WE GOT SCAMMED and we are the losers in the end: He got his money and we got damaged goods and lost/stolen furniture. The owner will pay to a higher power for his transgressions, but you shouldn’t have to pay for them as well!
All in all, I would NEVER use this company for anything beyond moving my trash. Since their website is also filled with false-advertisement, I have coined more accurate slogan: “
promises and cannot deliver.”
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Movers in Orlando, FL
Altamonte Springs, FL
New Orleans, LA
Fl: 12472 Lake Underhill Rd, Orlando Fl 32828, MD
Winter Park, FL
Shop Local Moving Services in Orlando
Join Angie's List to get the best local reviews in Orlando.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center