"The service tech arrived right on time. Not only was he able to fix the clog but he explained to me the whole process so I would be informed of what services he was providing. He did this is a kind, non-condescending way so I felt educated and valued ...more as a customer. I would definitely use them again! "
Rated Review by Thomas J. S.
"This is the third time we have enlisted the good services of
Wines, and we will continue to do so as needed. But I digress. It is late Thursday night, and I'm on my way to bed. The last thing I want to find is a pool of water ...more under the kitchen sink. But, sadly, this is what I found. With little effort, I discovered it is coming from the garbage disposal housing. A half hour later, it is cleaned up and I retire with the promise to call
in the morning, realizing it is the weekend, and
could be booked through next week already. Plus, I STILL have to purchase new items.
always answers his phone, or returns calls promptly and personally, So , you deal directly with the owner. He is courteous, timely and direct. He charges a flat rate per service so there are no hourly worries, and is always pleasant. I called early. It was not an emergency situation, but I was hoping for an ASAP appointment. And, that's exactly what I got. He said he would have a man out between 10 and 12 on Monday. We even discussed his recommendation for replacement items based on quality and dependability
On Monday, his employee called ahead to let me know he was on his way and arrived at 11:15. He presented I.D; was friendly but professional and promptly went right to work. He labored continuously, with attention to detail and stayed focused on the task at hand. He was knowledgeable, respectful, courteous, and pleasant. I also took this opportunity to replace a faulty kitchen faucet.
was finished in a little over an hour, and left the area as he found it, removing the all the defective pieces and cleaning up whatever debris he'd produced,
As stated above, I have used
previously twice before. Once, to re-seat a toilet and another time, to replace a water heater. On all these occasions, he exhibited the same excellent customer service and stellar work ethics. A good and trustworthy plumber is not easy to find. I'm glad I found
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"I purchased a Angie's List deal for a whole house plumbing inspection and water heater tune-up. I feel like a sucker for paying $50 to have a guy turn my faucets on and tell me if the drains are backing up. Total waste of money!
"Water was leaking up slowly between two kitchen floor tiles. I was concerned it would require drilling through the floor.
'sd and someone was out here an hour later. He cleared out everything from under the double sink and
found water standing below lines going to the cold water faucet. Since the ...more leak had been showing up 18 or 20 inches
away from the sink cabinet, I was so relieved to know it was not as serious as expected.
Hw replaced the broken line connection intake line to faucet line. The other connecting line was OK but did not look so
good so I told him it was OK to replace that one also. Preventative "medicine", so to speak.
We have been using Ferrans for almost 30 years and have always been very satisfied. "
"Service was performed effectively, efficiently and personably. Every aspect of our interaction with Emerald, from our first call to resolution of the problem was representative of best in class service.
"I've called on these guys on several occasions. They're reliable, their
rates are fair, and their work is good. I will continue to call them up
any time i need a plumber (I even called them into my work to fix a
leaky toilet). The reason for the B in responsiveness is because a
couple of times I've called ...more and left messages with people that maybe
didnt relay the calls to
. But it usually just takes a
follow up call and I'm back on track."
was referred to us by a friend several years ago when he installed a water heater for us so we were already familiar with the quality of his labor and work ethic. And this time his prompt , stellar service was no exception. After explaining the problem, he arrived promptly at our agreed upon time on the same day we had our ...more clog (not, we'll put you on a standby list and get to it hopefully today, or the next day for sure--no thanks) assessed the problem, and was on the roof with a heavy-duty snake down the drain vent in the first 20 minutes. The clog, located somewhere between the bathroom and kitchen drains was gone in another 15 or 20 min. and he also advised us how to fix a small problem with the top of our septic tank that will need addressed soon to keep out
. Very pleasant, professional and absolutely, we'd hire him again! Could only be happier if he were my son or son-in-law so I could get the family member discount ;-) "
"The technician came in the allotted time frame. I also called after pm and there was no charge for coming after hours. He was very professional and fixed my clogged drain in a short time. We have a dog and as a courtesy before he left he reminded me to close the gate in my yard and to make sure all my doors were locked once he left. We would definitely ...more recommend roto rooter to others."