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This installation, 10-16-13, was so wonderful also. there was no
We are having another room done in several weeks by Sergey and
I always thought there must be something wrong with customers who rate a company "F". I always thought the customers must be difficult to get along with or something, but after THIS experience, I can tell you my opinion on that has COMPLETELY changed.
I can understand if my job had been pushed out a couple of days due to delays on that current job but to be told that my job would be moved another 2 and 1/2 months into the holiday season was not just a delay because of the current job. My JOB was being replaced by another BIGGER job. I was TOLD my job was not their priority. Then they said that I had changed and added work to my project so they couldn't do it when planned but emails prove otherwise. I truly wish I could share the emails with anybody who would consider hiring them! They often did not respond after I still tried to salvage this back together. I must have been nuts but I was counting on them! It is a terrible inconvenience to take the time off to have work done only to be told, "sorry" like maybe they could dump me again during the holidays! As a nurse, it is just not possible to switch my schedule around on a whim. I have to request time off well in advance and I had better be to work when I am scheduled! And ,NO, nurses don't get time off during the holidays because we are already short staffed! The way things were with
After accepting the fact that
Prince Home Improvement Experts came in the week I had been planning and did a terrific job. I will be happy to give Prince Home Improvement Experts my A+ review
his wife called, somehow she didnt know I wanted to make an appt. when I asked her to go ahead and schedule for today she told me 8.30 was the earliest they could be here. (husband and wife need to communicate on this important piece of info) so this morning nobody was here at 8.30 so i called to see if appt was still on. the lady in the office told me now it was 9am when they would be here. this is after I rearranged my whole schedule and house so it could all get done on time.
now I'm busy rearranging my day and the lady in the office called 7 times?!!!! and I did not answer, just waiting for the cleaning guys to get here.
at 9am still no tile cleaners so I listened to the numerous messages that the cleaning office had let me.
the last message said they had decided not to show up for the appt!????
this behavior is amazingly unprofessional.
His quote was fair and I went out and picked up the tile/grout from a local tile warehouse. Showed up right on time each day and worked straight until done for the day. He removed and replaced wall tiles in a standard size shower/tub in 2 days. Ripped everything out quickly (although did leave a chip in our metal tub) and started to put up the new tile I selected. It really is a good job and have no major complaints.
If being overly critical, there is a fine
He also installed the transition piece to adjust the height difference between the tiles in the kitchen and those tiles in the family room.
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