"1) Because the installers did not level the low spots in the floors, we got an only partially glued-down floor, with shifting, squishy spots. 2) Sammir
didn't stay on site to supervise his crew, so when a mistake was made, ...more the installation continued without the mistake being corrected at the time. 3) In addition to the soft spots that didn't get glued down, there are uneven, finger-width gaps in front of the entryway stairs and the patio door in the living room, and these not only catch debris, they also look like very substandard work -- not what you want after paying so much money for a professional installation. Unfortunately, these are both in high-traffic, prominent areas of the home. When we asked for repairs to be made by removing a small section of planks and replacing them with properly cut wood without the gaps, we got the explanation that "this is normal." Then he grudgingly filled the gaps with brown stain, which obviously did not solve the problem. To make matters worse, he also got the brown stain on the brand new carpet on the stairway and then just snuck away. The store salesman had him come back to do it correctly, but as soon as the salesman left, the installer once again did a quickie, substandard repair job, dropping a couple of skinny, unevenly cut slivers of wood in the gaps and high-tailing it.
So, after paying a great deal of money for wood flooring and installation, we have unprofessional sloppy-looking work in two very visible places, nail holes throughout our new expensive floor where glue had to be injected because the boards were not glued down, and brown wood putty tracked everywhere -- which is incredibly difficult to clean since it is intended to be permanent. Unfortunately, every week we are finding new squishy spots and shifting planks, creating new gaps. (We are starting to wonder if the crew used the expensive glue we purchased from Budget Floor Store or if they used a cheaper glue. When both room-divider thresholds became unglued, for example, we saw white glue underneath that looked like
's glue, and not like the glue normally used for wood floors.)
How easy it would have been to just do things properly the first time, or even to make the proper repairs the first time and stand behind your work. I am hoping the store where we bought the flooring will make this right since they recommended
; otherwise, I will have to pay a professional to come make the proper repairs -- essentially paying twice for the same service. "
Rated Review by Rex W.
"The sales guys at the store were very accommodating. On a previous order we had to delay installation about month. The carpet had to sit in their warehouse for a while. They had no problem and were glad to reschedule.
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Oklahoma City Wood Flooring Experts Reviews
"They weren't cheap or fast, but they did a wonderful job. Some instructions had not been transmitted to the crew (moving furniture and installing oak registers) but they were flexible enough to do it. Officially they don't move furniture but since mine are fairly small pieces and I obviously couldn't do it myself they said they'd ...more move it and they arranged for a specialist to move the piano. My house is open plan so containing the dust was a challenge but they brought in huge sheets of plastic and sealed the area off rather effectively. They were very fussy about how the floor was laid and what sort of trim to use. They cleaned up very well. It looks great."
is a pro! He gave me a reasonable quote and explained everything that would be done to the floors. I was so impressed with his quote and obvious experience that I booked the job the same day!
advised that it would take 3 days (possibly 4) to complete the job. Since ...more it was relatively small (350 sf), he stated it wouldn't go past that.
was ready to go on the start date. We agreed on how we would handle his access to the house each day and the daily start time. Every day, he was on time and ready to go.
There were no major issues during the job. A couple of
from his machinery were made on the painted trim in one room. I advised
who immediately stated he would "fix it, no problem" and HE DID! I can't even tell where the
were made. He did an excellent job on the floors and fixing the minor mishap. He is a stand-up guy!
answered all my questions along the way. He was never short or impatient with me. He knows WOOD! His experience is obvious.
asked me if he could have a little extra time because he wanted to put some extra effort into filling in some slight gaps in between some of the boards. I told him the floor looked great as it was but he wasn't satisfied and felt he could make it look even better. I agreed to allow the additional work (he was still within the original 3 days).
The finished job is OUTSTANDING!! This is the second time I've had these floors done. I didn't use
the first time but I wished I had. He is a great guy and wants nothing but the best for his customers. I have already called several relatives and friends and told them that they MUST use him if they want hardwood floors installed or repaired. When I build my next home, I'm going to use
for that job as well. He is a true professional who CARES about his customers. Call him!! "
" We (he and I) weren't pleased with the initial color of the stain (wasn't dark enough) so he added additional color to the 2 coats of poly and it was perfecct. He was a total professional and will work with you until you are pleased with the job. absolutely LOVE my floors and recommend
came out to look at the floors and told me what they can do. Really nice guy. Really enjoyed working with him compared to other guys that came out. I had
flooring come out, but they didnt discuss in detail the whole process like
was also a truthful with ...more everything he could do. For instance there was many stains and scratches, Instead of telling me that everything would come out perfect, he told me the scratches would come out, most of the stains would except one might show a little. And in the end he was dead right about it.
brothers didnt seem as nice as
and they quoted me 4400, while
quoted me 2,200. I think
charges 2.75 a square foot to refinish, while bechett brothers i thought quoted me 3.25, but now looking at the price seems higher than that.
I decided to go with
. I have a older home in the Western area, and most everything was hard wood, so the whole house was getting the treatment. He was in and out within 3-4 days. They sanded everything without getting the rest of the house covered with a film of sand everywhere. They patched up the hole in the ground where the furnace used to set. Then they gave us a call and we tried different stains on the floor to see which one we liked best. Im not sure how other companies do it, whether they give you pictures or try them out with you. But trying them out was a big help, because what we saw in pictures was different from what we ended up liking. After they stained everything
came up to the house and showed the floors to me and my fiance, and then we paid him. It was reassuring that we could pay him in the end after we saw the work. The only criticism is that when staining they got some of the stain on our baseboards that we just painted, so we will have to touch them up again. During the walk through I guess I missed it, but I am sure if I caught it somehow that
would have worked something out with us. They also used a flat finish on the polyeurathane. Im not sure if they would have been better with a higher gloss finish or so for cleaning purposes. I would bring the point about the finish of the polyurathane up with him, but besides those two points it was perfect.
was cheaper and was very nice and easy to work with and the floors look great."
"Sanded and received my wooden floors and totally ruined them. All of the sealant is now pealing up. I called several times and he said he would come over to look at them. He never came over and during the last phone call he cussed me out. I have had several other floor companies over to look at my floors. They cannot be fixed and I have to replace all ...more of the wood, at my own expense. Please do not use him. "
"They pulled up the old floor in my kitchen and breakfast room. Installed wood floors in these areas. Then they sanded my hallway, livingroom and dining room. The stained and finished the floors. They look beautiful, I am very pleased. I had used two other companies in the past and
"We had to reschedule twice because of problems on my end, once was the day before the project was set to begin. I appreciated his understanding and flexibility, and we paid him $1000 up front for the inconvenience. The contractors arrived on time when the project finally started. We went out of town for 5 days and
said the floors ...more would be completely finished by the time we returned. While we were away, he called multiple times to say that boards had to be replaced rather than refinished and the price would have to increase, which resulted in an increase of $2000 above the estimate. When we returned there were no workers here, our house and porch were a mess, the project was not finished, and we hadn't received a call from them. Since there was saw dust all over our bedrooms, we found another place to stay, called them, and
said they needed a few additional days to finish. When
notified us that the floors were complete, we headed back home for a walk through with him. Overall the floors looked great, and we were surprised they finished so nicely considering how old they were. However there were several boards that had been replaced, and the nail holes were not filled in at all, nor had the boards been floated properly (gaps were not filled between boards). This was true for all of the replaced boards (probably 20 total).
agreed that the project was not complete, said they would fix the above named areas the next week, and we went ahead and paid him. We called him 5-6 times to come back and finish the job, and mostly he would say "call me again next week, I don't have a pen with me" or some other reason. I don't doubt this was true, but a conscientious person would remember that he hadn't finished a job, especially after we had called so many times. We did this several times before he finally put us down on the schedule. The day he was supposed to finish came and went without him showing up or calling. I write this nearly 6 weeks later, and nearly 6 months after the project was initiated, and have not heard from him. Obviously I was wrong about the conscientious thing! I am so disappointed. "