Reviews for Norfolk Window Treatment Experts

D
Rated Review by Steve C.
"When I saw how good the reviews were for
, I decided to get my top down/bottom up blinds from them. After meeting with the rep in August of 2013, I thought the blinds she suggested were a bit expensive (I had 3 sliding glass...more /> doors to cover, each about 59” by 90”) and asked about less expensive options. The rep assured me that I needed the more expensive ones because of the size of my windows, and allowed an additional 5% off. That, in addition to a 25% off special deal they were running at the time, brought the cost of each blind down from $539 to $384.—Still pretty expensive, but with her
assurance they would be the best option for me, I agreed.
The blinds were delivered on time, but from the moment they were installed there were problems. They hung unevenly, the strings kept breaking and the safety latches kept splitting apart. After about 5 service calls and a lot of frustration, I decided they were not going to work out, and asked about my options. The owner told me I could get my money back or get new shades. He said if I selected more expensive shades, I would not have to pay more; if I selected less expensive shades, I would get some money back. I opted for the new shades because I really didn’t want to start all over again with a new vendor. I was quite unhappy with the rep’s suggestion of the more expensive shades when they turned out to have so many problems.
The rep returned to my home, ordered new shades from a different series of blinds they carry and put a rush on the order and they were installed on January 18, 2014. I’ve had them for about 2 months at the time I’m writing this review. So far, the strings are not breaking, but it’s quite tricky to get them to hang evenly. I am still trying to decide if it will be worth my aggravation to keep them or to start all over. They have a 5 year no questions asked warranty.
While the rep told me the replacement shades were more expensive than the originals and I would not have to pay more, she never actually told me the cost of the new ones, nor was it on the final receipt (which I had to ask for). Nor did I get an apology for all the trouble I had to deal with. Also, you’d think that with all the trouble I had with the first set of shades, that someone would have called me to see how the new ones are working out. But I have heard from no one. I think that would be
a minimum display of good customer service.
I can’t recommend
because of how many problems I had with the original shades after being assured that I needed to buy the more expensive ones, and their lack of follow-up customer service. While everyone I dealt with (the rep, the
installers, the service people and the owner) was professional and polite and none gave me any argument whatsoever, the bottom line was the recommended expensive product turned out to be very problematic, the fix dragged on for several
months, and I still have troubles.

"

D
Rated Review by BARBARA C.
"I was not at all happy with the way I was treated by the people from
. First it took much longer to manufacture than they said, then they would not give me the leftover fabric. I had planned to use it for the couch arm rests and considering the price I paid for all the fabric, it should have been given to me. They became condescending and rude when I brought this up. At least the draperies are installed, but aside from that, it was a bad experience for me."
 
 

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Angie's List In The Press

All Window Treatment Experts in Norfolk, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 4 of NorfolkWindow Treatment Experts

Homemade Design

41 Monument Ave
Boston, MA

INTERIOR GUARDS WINDOW TINTING

638 LOFSTRAND LN
Rockville, MD

JC PENNY

4200 PORTSMOUTH BLVD
Chesapeake, VA

JCPENNEY

12300 JEFFERSON AVE
Newport News, VA

Jps handyman services

42 camelot court
Hampton, VA

Kustomz Auto LLC

3306 N Military Hwy
Norfolk, VA

L R DESIGN & INSTALLATION

2420 VIRGINIA BEACH BLVD
Virginia Beach, VA

Matt's Repair

421 Dauphin Ln
Virginia Beach, VA

Mid-Atlantic Contracting

1625 Peoples Road
Chesapeake, VA

My Blind Spot

2681 Production Rd
Virginia Beach, VA

OAKLEY EURE DRAPERY SVC

8647 CRITTENDON
Carrollton, VA

POWELL HOME

1885 GOVERNOR'S POINTE DR
Suffolk, VA

Professional Contractors Group Inc

426 Portsmouth Blvd
Portsmouth, VA

Random Task

1120 Buford Ct.
Chesapeake, VA

RETRACTABLEAWNINGS.COM

5160 NW 165 Street
Miami Gardens, FL

S J Moore Interiors Inc

201 Prentis St
Suffolk, VA

SAV-ON CARPETS

1244 Executive Blvd.
Chesapeake, VA

SelectBlinds.com

1910 S. Stapley Dr.
Mesa, AZ