Norfolk Window Treatment Experts
Reviews for Norfolk Window Treatment Experts
assurance they would be the best option for me, I agreed.
The blinds were delivered on time, but from the moment they were installed there were problems. They hung unevenly, the strings kept breaking and the safety latches kept splitting apart. After about 5 service calls and a lot of frustration, I decided they were not going to work out, and asked about my options. The owner told me I could get my money back or get new shades. He said if I selected more expensive shades, I would not have to pay more; if I selected less expensive shades, I would get some money back. I opted for the new shades because I really didn’t want to start all over again with a new vendor. I was quite unhappy with the rep’s suggestion of the more expensive shades when they turned out to have so many problems.
The rep returned to my home, ordered new shades from a different series of blinds they carry and put a rush on the order and they were installed on January 18, 2014. I’ve had them for about 2 months at the time I’m writing this review. So far, the strings are not breaking, but it’s quite tricky to get them to hang evenly. I am still trying to decide if it will be worth my aggravation to keep them or to start all over. They have a 5 year no questions asked warranty.
While the rep told me the replacement shades were more expensive than the originals and I would not have to pay more, she never actually told me the cost of the new ones, nor was it on the final receipt (which I had to ask for). Nor did I get an apology for all the trouble I had to deal with. Also, you’d think that with all the trouble I had with the first set of shades, that someone would have called me to see how the new ones are working out. But I have heard from no one. I think that would be
a minimum display of good customer service.
I can’t recommend
installers, the service people and the owner) was professional and polite and none gave me any argument whatsoever, the bottom line was the recommended expensive product turned out to be very problematic, the fix dragged on for several
months, and I still have troubles.