Norfolk Water Damage Restoration Articles

Sample Reviews

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I have to say that my initial impression was wonderful. I went from being extremely apprehensive of going with a big company like this to feeling very at ease.
Norfolk Water And Smoke Damage Specialists Provider Name Locked
was extremely professional and polite. He was thorough and I have confidence in the job they will ensure is done. I was a little surprised by the couple of negative responses on Angie's List b/c I use Angie's list frequently when I need service done. So, I thought I'd go ahead and at least share my initial opinion. I will update once we move forward as to how things go as we progress. For now though, I feel blessed to have found this company.
- leslie A.
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They arrived that day, removed the water-damaged square of ceiling from my family room, put some plastic over the hole, cleaned up the mess, and left. It took the two employees around 40 minutes altogether. $700 for this was a bit steep, but they didn't come out until around 5:30PM if I remember correctly so perhaps some of the cost was related to being after hours.
A few days later someone came out and quoted out the work to repair the interior of my home. The total cost for this was quoted at $3,000. Keep in mind we're talking about maybe a 4x4 hole in my ceiling. This price seemed exorbitant to me, but I wasn't really worried about interior repairs while I still had water potentially causing more damage from my roof.
The company did not work with my insurance, and instead let them come out unaccompanied. Of course, the claim was denied.
I then proceeded for a couple of months to ask them to come determine the issue and quote out the work that needed done. Despite a multitude of calls, my requests were ignored. Finally, when I called the main office and inquired as to why I was being completely ignored, I got a call back. The gentleman I spoke to said he felt bad to charge me if the leak was from a pipe boot and offered to have his roofer just come out and do that for me directly for cash. I accepted, the roofer came out and did the job, and I paid him. The leak continued.
I then called
Norfolk Water And Smoke Damage Specialists Provider Name Locked
back multiple times and got no response. I emailed the gentlelman at
Norfolk Water And Smoke Damage Specialists Provider Name Locked
and he didn't respond. Finally, I gave up.
It's been several months now and I still have a hole in my ceiling and a leak in my roof.
- Dustin M.
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Referred by my insurance company. Arrived as scheduled with equipment to help with drying out the area. This equipment worked great. The next day or so, an estimator arrived and gave an estimated estimate (never gave an actual dollar amount). Then the fun began.
Task 1. Crew arrived to tear down ceiling and replace it. They spoke Spanish as a native language and very poor English. The person from
Norfolk Water And Smoke Damage Specialists Provider Name Locked
didn't speak Spanish any better than I did. I did get my desires across. Task 2. Removing the carpet was easy. Found oak floors from 1927 underneath. Decided to have these redone vs. adding carpet. The floor refinisher did his job and had me out of the house for 3 days to allow the varnish to dry. When I arrived home after this, I found that the floors looked good except for the edges which were much lighter than the rest of the floor. I had the refinisher (who at least spoke English) was rude when I asked him to redo the lighter edges. He did this and it did look better but, I was charged extra for this extra work. This was something that I didn't know about until after I received the final bill. Task 3. Putting cork flooring in the kitchen was another issue. I had to purchase the flooring since the
Norfolk Water And Smoke Damage Specialists Provider Name Locked
rep said that he couldn't provide samples of this. The installation went well but, since that time, I have had to go back and re-nail the edges as they weren't firmly secured at time of installation.
- Shelia O.
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In April 2013, we suffered a devastating house fire at 2 a.m at the end of my son’s Senior year. We lost almost everything of monetary value and the house was destroyed. After being hounded (one actually showed up while the fire was still happening with a contract) by several “ambulance chaser” type restoration businesses, my adjuster suggested after we settled in our temporary housing to do my homework and research top-rated restoration and reconstruction businesses in the area. I went to Angie’s List as suggested. After all of the multiple positive reviews on
Norfolk Water And Smoke Damage Specialists Provider Name Locked
and very impressive before and after
images, I gave
Norfolk Water And Smoke Damage Specialists Provider Name Locked
a call.
He followed up with me instantly and I was immediately impressed with his professionalism, attitude, honesty, and willingness to help me every step of the way (I am a single mom). The next day
Norfolk Water And Smoke Damage Specialists Provider Name Locked
came to my temporary residence at my convenience to introduce himself and to walk our damaged home with me. I was relieved and felt at ease with his intense knowledge and intention to detail while he assessed the damaged (total loss) as he was extremely thorough and patient as he guided me through every step with my insurance company and mortgage company. The next day
Norfolk Water And Smoke Damage Specialists Provider Name Locked
had his crew out to the house with his demolition team and begin clearing everything out.
Norfolk Water And Smoke Damage Specialists Provider Name Locked
’s entire crew were all very prompt and professional. When he let me know when his crew would be there and what work would be completed, he was right on schedule. He encouraged me to continue to come by to
watch the progress, and he was always more than willing to walk through the entire build with me. He gave me suggestions and advice where I had no clue what to choose.
He lived up to every positive review that I read from others: he was prompt, professional, and made me feel as if I were his only client.
Norfolk Water And Smoke Damage Specialists Provider Name Locked
always responded quickly, and never showed any frustrations with my lack of knowledge of the process. There was not one moment I felt nervous or felt that my decision to use
Norfolk Water And Smoke Damage Specialists Provider Name Locked
was a mistake. For such a devastating experience, he made it seamless and kept my spirits up as my once destroyed home became my custom dream home which is absolutely beautiful.
For any restoration or construction need, I highly recommend
Norfolk Water And Smoke Damage Specialists Provider Name Locked
and will never use another company again for any type of construction services.
Norfolk Water And Smoke Damage Specialists Provider Name Locked
certainly does “Build with Integrity”.

- Sarah S.
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Norfolk Water And Smoke Damage Specialists Provider Name Locked
is a company that provides their clients with great customer service. I have referred this company on more than one occasion and will continue to do so.
Our water heater leaked an inch of water in our dining room hallway. I called
Norfolk Water And Smoke Damage Specialists Provider Name Locked
and told them my issue. They had someone out in less that an hour from when I called!
Norfolk Water And Smoke Damage Specialists Provider Name Locked
came in and assessed the damage. He was very honest with replacement options and price estimates.
Our carpet is very old and frankly not worth fixing as we originally planned on replacing it...just not this soon. He was professional, knowledgeable and very understanding.
I hope I don't need to call them again, but absolutely would if more
Norfolk Water And Smoke Damage Specialists Provider Name Locked
occurs. It's refreshing to see a company with such an honest, efficient and knowledgeable approach!

- Raymond P.
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Norfolk Water And Smoke Damage Specialists Provider Name Locked
was a tremendous help through the entire construction process. He was remarkably responsive. Even when things did not go as planned (as in all construction projects), he was quick to respond, on-hand, attentive and ensured a positive outcome. His strong work ethic and trustworthy approach were invaluable to me during the stress of a fire-related rebuild. The townhome came out beautiful. I would definitely recommend him.
- Patrick M.
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Norfolk Water And Smoke Damage Specialists Provider Name Locked
was very pleasing to work with. They came out very quickly, provided me a quote and started right away.
A few hours later, the job was completed and better than expected. Their work blended right in with the rest of the wall.
Looks fantastic!
- Don C.
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Norfolk Water And Smoke Damage Specialists Provider Name Locked
was very responsive, got appt. right away, and very informative. He even extended his knowledge to a handyman that was working on my apt. Did not use his services yet as apt was deemed not to have toxic mold. Very approachable, and ready to provide advice. Even after meeting him, he's been good about returning my calls re: my questions!
- Wanda W.
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Did not get home from vacation until four days after the storm that flooded our basement. When we arrived there was still water in a quarter of our basement. We cleaned out the rest of the water and realized it had covered the entire basement. The next day we called
Norfolk Water And Smoke Damage Specialists Provider Name Locked
. It was a Saturday and I was sure it would take them days to get to us.
Norfolk Water And Smoke Damage Specialists Provider Name Locked
returned our call on Monday the 18th and said they could come out the next day. I was shocked they could schedule us so quickly and very pleased. They were punctual and professional. They cleaned the entire basement, moving the items that hadn't been ruined. They cleaned and disinfected the wooden furniture legs and the bottoms of the plastic totes. We had removed the molding before they got there. The paneling had soaked up very little water (1/4 of an inch).
Before they left they hooked up a giant dehumidifier and a lot of fans and said they would be back the next day to pick them up. They arrived to pick up the equipment and checked for moisture. They advised that we should really use the fans for another day. This would cost an additional $300.00. We declined as we have a lot of fans. We ended up using our own fans for two more days. They were not as efficient as the commercial fans, but they did the job.
All in all we were very pleased with
Norfolk Water And Smoke Damage Specialists Provider Name Locked
and would not hesitate to call them again.
- Susan B.
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These guys were great! After a huge monsoon and a subsequent basement flood,
Norfolk Water And Smoke Damage Specialists Provider Name Locked
was at my home within 45 minutes. The guys were professional, prompt and explained everything. The bill was incredibly reasonable compared to other flood clean-up services I have used. I will call these guys again, for sure!!!
- Shelly O.
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All Water And Smoke Damage Specialists in Norfolk, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

America's Best

3332 Princess Anne Rd
Virginia Beach, VA

American Repairs LLC

2560 Lakewood Cir
Chesapeake, VA

Aresco of Tidewater, LLC

3452 Chandler Creek Rd
Virginia Beach, VA

Avery Gallery, Inc.

390 Roswell St.
Marietta, GA

Bah Hum Bug Pest & Termite Inc

203 Expressway Ct
Virginia Beach, VA

Baker Roofing Co

517 Mercury St
Raleigh, NC

Basement Waterproofing Nationwide Inc

109 E Wheel Rd
Bel Air, MD

Beach Tree and Stump LLC

2320 Huckleberry Tr
Virginia Beach, VA

BeachBros.Painting

2244 Newstead Dr
Virginia Beach, VA

BELFOR

909 EXECUTIVE CT
Chesapeake, VA

Belletto Construction, Inc.

5700 Brookmere Ln
Portsmouth, VA

Best Carpet Care and Janitorial

4511 Dunning Rd
Norfolk, VA

Better Built Restoration Inc

2216 High St
Portsmouth, VA

Big Mike's Maintenance, LLC

1902 Iris St.
Chesapeake, VA

Bob Terracino Painting Contractor Inc

2920 Beaden Dr
Virginia Beach, VA

Brinks Carpet Cleaning

2000 CHAPEL AVE
Chesapeake, VA

BURTON'S CLEANING & RESTORATION

PO Box 6809
Chesapeake, VA

C&A Building and Remodeling

400 Sharon Dr.
Newport News, VA

C-Side Granite

Call for Appointment
Virginia Beach, VA

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