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F
"We are a military family moving from Florida to the area and knew we wanted to buy a house when we arrived. About 3-5 weeks prior to our" move we began talking with to set up as much paperwork ahead of time as possible to streamline the process. We were told that USAA and Navy Federal were not as reliable in the region by our realtor. Specifically, those two banks would frequently be late in getting paperwork ready for house closings and that if we wanted to have a quicker more reliable home buying process we should go with the local bank. As our move date approached all of our personal financial information was submitted and all we had to do was negotiate a final price with the home we had chosen to move forward. We asked numerous times if they needed any more information(and they had already asked for a lot) and they assured us they did not. We were able to agree on a price with the home buyers and began the next phase of the process with the bank. Over the next two weeks we submitted all paperwork they asked for. Numerous information was requested that we could have provided earlier, however now we were detaching from a previous squadron, coordinating a move, driving north with our life in our car, and living out of the Navy . All the while more and more paperwork was being requested. This would not have been an issue had we not asked them over and over "what else could you possibly need, we wont have internet/scanner/fax for a couple of weeks?" Backtracking a bit, all of these requests came not from the loan officer we had originally met with, but with his assistant (this will come in to play later). He went on vacation after we met the first time face to face and hadn't heard back since from anyone other than his assistant. During this period we attempted to take a vacation and go to a wedding that my wife was in. We went into their office on 21st prior to leaving and spent almost 2 hours getting them more information they had requested at the last minute. Somewhat of a unique circumstance, my wife was beginning a new job around the time of our closing and they required signed documents stating her start date, salary, and that she would working remotely from home. Not normally a problem however my wife's salary was not disclosed to the staff as she was brought on at a senior level and so therefore most of the communication was required to go through the CEO of the company (these facts had been very clearly explained at the beginning of our loan process and had been part of the reason we spent 2 hours in the office as mentioned prior). Then towards the end of the process, our patience dwindling with , specific wording had not been inserted into the letter signed by my wife's boss and we get a call from the senior loan officer(original guy we talked to--hadn't heard form in over a week and a half. vacation had been over for a week at this point.). He let us know that he needed a new letter with said specific information (including her salary). My wife said no problem, but that her boss was traveling and that as the CEO of a large non profit he might need a day or so to personally turn around the document. Senior Loan officer, said ok and my wife asked if there was anyway we could make our loan work with the previously existing document as she had not even begun her job yet and due to Monarchs lack of forethought already bothered him numerous times asking for variations of the same document. Senior Loan Officer then told my wife he'd get back to her. 5 minutes later my wife got a call from someone at her new company asking if she new of Bank and if we trying to get a home loan with them. My wife was confused as she had no idea why they would have called the Company, but that yes she was. Before my wife had a to understand what had happened another person from the company called asking the same thing stating that the Bank had left a message on a random employee at her new company's voicemail requesting the CEO write up a document, sign it, and send it back to include: her start dates, travel schedule, and salary (which he stated her actual salary--information we had numerously explained was confidential to all staff except the CEO) and other personal information. This was the most remarkable part of our experience with . The Senior Loan Officer who had been no part of our Loan in over a week and a half had taken it up himself to call my wife's new company without taking into account what she had asked of him. We had trusted him with all of our personal/banking information for the last 3 yrs and he left our personal information on someones answering machine that had nothing to do with Human Resources or Accounting. My wife was embarrassed by this loan officer before she ever started her new job. Many of the staff worked at the company for years and knew they were making considerably less (my wife took 50% pay cut to come work for this nonprofit) than this . When I asked him to apologize to my wife for putting her in an awkward spot and for leaving our personal information on a voicemail he arrogantly told me it was within his job to investigate the legitimacy of her new job. I told him I understood and that we had told him the sensitivity of the information he was given from day one and that he had to talk to the CEO himself. He was unwilling to wait the extra day and when I again asked him to apologize for what he did he told me "I'm sorry that you feel that way." It was no apology. I heard nothing from , no one apologized for his behavior and he continued to call my wife (he would not talk to me after our discussion of his professionalism) asking for documents after he again told us that letter was the "last one." At the end we closed on the house a week later than our original closing date. Exactly what we were told would not happen. I wish I had gone with USAA and given them my business. They have always been reliable and courteous. I can not speak for all of Banks, but our experience with this "Senior" Loan officer means that I will never recommend banking with to anyone I know. ---Last fact that I could not quite find a way to fit into the above statement. We had asked him for the best possibly loan ideas and he told us that 30yr fixed rate was the best way to go compared to a variable rate. It was not until a week after our original meeting with him that a friend recommended we ask about 15yr rates. our rate went from 4.25% for the 30yr to 3.75% for the 15yr. When calculating the interest we would pay over time it came out to roughly $125,000 less if we went with the 15yr. Funny how he never mentioned that to us. Overall negative experience. Cant be said enough. We are happy to have the house we are living in know and glad to move on.

-Ryan & Mary Y.

A
" Mortgage was very professional and thorough when dealing with our mortgage. They sat us down and went over all of the papers completely." Everyone was very helpful and friendly. We think we got the best deal for that time. We didn't have to pay them.

-NICOLAS F.

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Angie's Answers

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DO NOT GO WITH THESE PEOPLE THEY SCREWED US OVER $2000 ON THERE SO CALLED FAST TRACK PROGRAM AND 7 MONTHS LATER OUR CREDIT IS STILL THE SAME AND THEY KEEP FEEDING PEOPLE FALSE HOPES AND PROMISES..DONT GET CAUGHT UP WITH THE COMPANY THEY HAVE A F RATING WITH THE BBB ABD HAVE SEVERAL COMPLAINTS ON RIP OFF REPORT.
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Yes! Movie tickets, 2 hours at the spa, 10 rides at your local "iFly", etc. Bottom line: You know your clients. Find out what they do to reward/pamper themselves and give them that!

Hope this helps!

David Gowans

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As with anything like this, some are scams, some legit but poorly organized or run, some legit. There are a few new companies set up by hedge funds just getting into rentals and into buying foreclosed properties in good shape, which they then rent or lease and will, in some cases, allow rent to partly apply to purchase.

 

Before you even think about this type of arrangement, you should have it THOROUGHLY reviewed by a lawyer, because once you get into it you will be stuck, and most likely there will be a LOT of terms restricting your investment. Considering the average person moves every 5 years or so for employment or family or medical reasons, and generally these sort of arrangements have to be carried through to completion to get ANY of your investment back out of the deal, it is generally a losing proposition for almost everyone - a fact the companies count on.

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Hi, 
 
This is Sarah B. in Member Care. Thanks for your interest in Angie's List!
 
We'll be happy to help find information on Country Place Mortgage or other top rated providers, but it doesn't look like you have a subscription to the List yet. You can join by visiting www.angieslist.com or by giving us a call. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays. If you join online, you can save 20% on an annual plan by using the promo code ANSWERS.
 
Thanks for your question and we look forward to assisting you!
 
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Mortgage Lending reviews in Norfolk

A

Rating
Nick is smart and helpful, especially if you're new to home buying. He would never be condescending even if I asked stupid questions. He called back very quickly after any phone calls I made to him and he worked with me on a Sunday evening to expedite the process. I feel comfortable getting my home mortgage through ...More .
- Sarah L.

Mortgage Brokers in Norfolk

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Dream Residential

4801 Hargrove Suite 11

AMERICAN HOME MORTGAGE

5600 BRICKELL RD
Norfolk

ATLANTIC BAY MORTGAGE GROUP

596 Lynnhaven Pkwy Ste 102
Virginia Beach

BB&T Bank

929 Glenrock Rd.
Norfolk

CityWorth Mortgage

11781 Lee Jackson Hwy
Fairfax

Consumer Financial Services

900 CommonWealth Place
Beach

Exit Realty Central

870 N. Military HWy
Norfolk

Fairway Independent Mortgage

562 Lynnhaven Parkway #100
Virginia Beach

Guardian National Bank

4400 W 109th St.

Hampton Roads Junk Removal LLC

150 Pine Creek Dr
Hampton

LAND AMERICA SVC CTR

9 KOGER CTR
Norfolk

LAUREATE CAPITAL

999 WATERSIDE DR
Norfolk

Liliana Yee, Peoples Home Equity

870 N Military Hwy #208
Norfolk

NATIONAL CITY MORTGAGE

809 E OCEAN VIEW AVE
Norfolk

NVR Inc

11700 Plaza American Dr
Reston

RESOURCE MORTGAGE

20 KOGER CTR
Norfolk

Sinnen-Green & Associates

120 Landmark Sq
Virginia Beach

SUN TRUST MORTGAGE

150 W MAIN ST
Norfolk

Tidewater Home Funding LLC

1108 Eden Way N.
Chesapeake

TOWNE BANK

109 E MAIN ST
Norfolk

UNITED FINANCIAL MORTGAGE CORP

6320 N CENTER DR
Norfolk

USAA

Norfolk

USAA Bank

PO Box 33490

Virginia Beach Residence

601 S. Battlefield Blvd
Chesapeake

Wainwright Real Estate Co-Sheila Smith

4098 FOXWOOD DR
Virginia Beach

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