quite a bit - very professional and thorough. However, when they gave me an estimate for my repair work, they came up with $29,000 which was $19,000 higher than my highest estimate. I spoke to
about ...more it and he said that the cost was high because of the amount of work, but I was saying the labor was pretty high and he explained that
gets paid $258 an hour for their work. That is the highest I have seen from any chimney company. I am going with another provider for my repair work, but I will use
for anything that has a set price and does not have a separate labor charge (like an inspection). "
Rated Review by James G.
"They were able to do an inspection immediately. Inspection was reasonably priced after which they provided a complete assessment as to what was required to 1) make chimney operational, 2) add missing cap & damper system. They were able to get us ...more on their schedule within days & finish the job in two short visits. They were prompt, professional, polite, forthright & cleaned up after themselves. "
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Norfolk Fireplace Contractors Reviews
"We had birds fall down the chimney and into the fireplace on three separate occasions! I scheduled an inspection and cleaning with
. The technicians arrived on time and were very professional and cooperative. They inspected the chimney and said it didn't need cleaning and charged for the inspection only. (great) They measured ...more for a custom made chimney cap and recommend sealing the flashing. I received an estimate for the cap and sealing and scheduled the work. The technician arrived as scheduled and decided they couldn't access the chimney from the ladders and would need a lift truck. Unfortunately that changed the pricing, which I understand but it would have been better if I have a known that ahead of time since it added considerably to the price. We worked out the pricing and the job was completed. I'm pleased with the cap and sealing. The company communicates well and the technicians are polite and professional, and take extra care to keep everything neat and clean. The house is difficult to access and they we very careful not to disturb any landscaping etc. I will call
came in (on time) and began checking out the logs. We knew that the logs had been hooked up to propane gas; however we were not sure if they could be converted to natural gas. The logs had to switches, one for natural gas and one for propane. He did a service on our logs, reset the switch to natural gas, cleaned ...more everything, the entire fireplace, and gave us "training" on how to light the pilot light, etc.
was such a great guy!
We have only had the logs a year and a half and have never been able to use them because the guys who put them in, put them in wrong and had the switch set between natural gas and propane. Now, we will be able to enjoy the logs.
also stressed a yearly maintainence check and cleaning is always the thing to do.
We had a great experience since the service call was a reasonable price, we didn't need new logs, and
was honest with us and did not try to sell us something we did not need. "
"thought I was getting a full inspection including fiber optic view of flue. That was an assumption on my part. Fair value for what I got, but not the deep discount I thought it was. I would definitely use them again, though. They were on time, in fact I was running a little late and they were very patient with me. Courteous, quick, and cleaned up after the service. "
"The chimney sweep was very professional. Cleaned out the chimney, reassured me about the mechanisms of the flue, and made good recommendations about making the chimney safer. He sold us a chimney cap at a reasonable price and installed it. He had some trouble finding our location, but did excellent work. My husband was very positively impressed and ...more that doesn't happen often.