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The technicians lied and attempted to sign me up for a full system replacement ($7000) when only minor repairs were needed. Full story below.
I'll be as brief as possible, but you really need to hear some of the details within. All of this actually happened.
Our heat wasn't working, so we called
- Excessive refrigerant leaks with refrigerant accumulated in the system
- Numerous visible cracks in the heating coil posing a potentially fatal carbon monoxide threat
- A significant power mismatch between heat pump and furnace that resulted in major efficiency and lifespan issues
- Improper natural gas hose (flexible) leading to furnace
- Could fix all components, but this would cost about $4000 and we'd still be left with a 10-yr-old system that would likely not last very long
- Instead, replace whole system with a standard single-stage 15 SEER 80% gas furnace (3 ton)
- Cost: $7702.20
He was quick to sign me up for financing (which I cleared through Wells
Unbeknownst to either tech, I quietly followed them up the ladder into my attic and remained out of sight while the 1st
tech (presumably) explained the situation. Only instead of speaking aloud about the problems he found, he began whispering very quietly. I could not hear what he was saying to the 2nd tech, but whatever it was, he definitely did not want anyone else in that house hearing what he said. If I had to guess, it was something along the lines of "hey, I've already got this guy set up and approved for a full system reinstallation -- he just has to sign the papers." Obviously this is my guess, but keep reading.
At this point, I quietly climbed back down the ladder and waited for them to finish their "work." After some time the 2nd tech came down and informed me that he had confirmed all of the 1st tech's findings and that he agreed with the full system installation recommendation, then went to his van while the 1st tech reassembled everything in the attic. I then followed the 2nd tech to his van where I found him on the phone and when he was done, I asked him plainly, "I followed you two up there to check out how things were going and I couldn't help but notice that your colleague was speaking to you very quietly about something. Do you mind telling me what you two were talking about that you apparently didn't want anyone else to hear?" I could tell that this was the last thing he expected to hear from a customer, and his answer was, "Did we really talk quietly about anything? Wow, you know, I just don't remember at all what it was about!" I assured him that I knew for a fact that they had indeed been whispering to each other, and that it had only occurred about 10 minutes prior, so I was surprised that he had already completely forgotten about a conversation he just had that was important enough to handle so discreetly.
Once I had both technicians in my living room after that, I thanked them for their time and told them that before I commit to anything as large as a full system reinstallation, I was going to get a 2nd opinion from an independent provider. They were visibly disappointed with this and intimated that they expected the next vendor to just undercut them by a few hundred dollars and take the business. I told them that if a second opinion confirmed all their findings, I'd be glad to keep my business with
The next night, I had a technician from One-Hour come out and conduct another inspection. I did not tell him he was the 2nd opinion, I just wanted to see what he found. After his inspection, he found:
- No refrigerant leaks or refreigerant in the system
- No cracks visible in the heating coil
- The heat exchanger was pulling air in properly
At that point, I told him what the M&S techs had found and he said he didn't see anything like that, but that he owuld bring in a 2nd opinion from his team to check. The 2nd tech arrived later and the 1st tech left -- they didn't even talk to each other because it's their policy not to bias their findings. We were then pleasantly surprised to find that the 2nd tech from One-Hour was an old friend of my wife's -- finally, someone we could trust.
He actually used a flexible snake-camera to take high-resolution detailed pictures of the heating coil from all
We approved this work and he made the needed adjustments. The system immediately began working perfectly. Total cost came to $169. We haven't had any problems since, and have installed multiple carbon monoxide detectors around the house that haven't detected a thing.
DO NOT WORK WITH THIS COMPANY. They were prompt and courteous, but teamed up to defraud me and my family. They would have gladly signed me up to install a new, lower quality system for thousands of dollars instead of performing a
Scope of Project: Notably, I hired every contractor remotely from San
Bid Preparation: Getting estimates from a far, I had prepared an extremely detailed, line by line item list of every step that needed to be done. My real estate agent had keys to our condo and coordinated pick-up and return for inspection and estimates by contractors. I had identified every electrical item that would need to be purchased, specifying part number, location (spots / switches, etc). Each electrician got an identical email from me with no changes, thus ensuring comparability. I was searching for the best workers, at reasonable costs, and a good personality fit - most important. Numerous emails and phone call exchanges with these folks over two weeks it took to find the right painter. I chose
Professionalism: He is very, very professional, super experienced in all facets of electrical work, helpful with suggestions and ideas. He is very reasonably priced (on the lower end but important, not the low end - you get what you pay for). Most important, he is attentive, very responsive (always a phone call response back to me generally within an hour and always within the day). I knew within the first day or two I had the right man for the job and needn’t worry about a thing. Not only was he an expert, he has an excellent way of dealing with other sub-contractors working their jobs (during the time frame he was there), who genuinely liked working with him, coordinating with them, their schedules, to keep things flowing smoothly.
Work ethic. He is extremely detail conscious, everything needed to be perfect by him, always opted for the best look, never cut corners, even if cut into his profits. Always cleaning up everything at the end of the day, removing tools. Remodels, especially old homes, always run into problems not anticipated and not part of the original contract. Important: home owners always come up with new ideas, the job expands, change orders, etc. Therefore, I knew from my extensive remodeling experience I could run over budget. I can assure you that
Job Done: The condo lighting is absolutely beautiful (I‘m an artist, lots of paintings hanging on walls), on time done to perfection at a reasonable cost, with an excellent working relationship, hassle free co-operative manner thanks to
Summary: Having done five extensive home re-models, working with all the trades and at least 100 contractors, I CAN TRUTHFULLY SAY HE IS VERY GOOD. His work is top notch. HIS PRICES ARE VERY REASONABLE. His work ethic superb and honesty commendable.
Mr, been chewed, and had his assistant tape them until they can return and place a junction box outside in the vicinity of the conduit.
Felt very confident with the work Mr.
I would recommend this company to anyone looking for a fair and courteous establishment.
Thank you so much for the work you did. My wife and I were more than pleased with the craftsmanship that went into upgrading our kitchen. We searched months for the right contractor and definitely made the right choice in choosing
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