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Cell Phone Companies to Avoid

88

Top Rated Cell Phone Companies

13

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Over 435 reviews for
Norfolk Cell Phone Companies from people just like you.

F
"Feb 27, 15 I took my Galaxy s4 to the
on Coliseum Crossing. After inspecting my phone,
the store manager determined" by phone was dead as a result of the
Update which occurred the day before. Since my prepaid phone was under warranty, a replacement phone was order and scheduled to ship overnight at my cost of $20.00. Well on Feb 28, I called and spoke with
since my phone did not arrive. She originally said she could not find the order and asked me to hold the line. Fifteen minute later, she said the order was found and would arrive on Monday. At that point, inquired about my $20.00 overnight shipping cost that was paid on the 2/27. She said,
said you can pick it up since the phone had not shipped and was still in the warehouse. On Monday 3/2 I called again, and asked for the manager, but I was informed by
they were all in meetings.
said they would call me back. Well minutes later,
said she was informed to handle the situation since they were in meetings After investigating the matter
said my order appears to be stuck in a PENDING status, so someone from OPS contact me before noon the Tues 3/3. Needless to say, no one from that department called me, so I call back and again ask for the Manager this time I spoke with
who said my order was stuck in a PENDING status and was escalated to OPS. I informed him that I am a healthcare professional in need of my phone for On-Call purposes, and I would speak with him once I arrive at the store. I told him I reside in Williamsburg which is a 40 drive to his store and when I arrive i wanted my refund for overnight shipping. When I arrive at the
store I was informed that
was at lunch, so I said fine I will wait. Minutes later
arrived and again informed me of the pending status of my phone, and after seeing how upset I was he offered me a different phone until my phone arrive,
drove to Suffolk for pickup this phone which I was truly grateful to have but I was not comparable to the phone that I had. Sunday 3/8 I call again now
,
and
all were off that day, so I was informed that someone would look into my refund status for shipping get back with me. Some did leave a message on my phone that day stating the refund was approved for 20.00; however, they never mentioned my Galaxy. I am very disappointed in the way
treats their Prepaid Customer, and I would appreciate a followup call. I simply want my Galaxy back.

-regina R.

F
"My contract with
was supposed to be up in May. Originally, I wanted to upgrade early and they said not available to me at the time and offered"
program to get a new phone early. So, I got a phone from my friend with no data, because I wanted the cheapest phone possible until my time ran out. They informed me my subscription was up in August, but I thought it should be up in May. They said that May is when I am able to get an upgrade. I asked "Why is it like that?" They said it was because I got a new service plan and it extends a year. My bill was cut bill in half, but
never explained that it would extend the plan a year. I went into the store 2 times and I was on the chat line 4 times. NO help, all 4 chats were cut and paste word for word including exclamation points.

-Robin F.

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Cell Phone Service reviews in Norfolk

A

Rating
After moving to Arizona I signed up for a special with 5 GBs of data every month at 4G Lte speed! Been great so far and theygave me an additional 10 GBs free as well as allowing unused data to roll over! Not bad!
- Leon B.
D

Rating
Installation was approximately October 2015. Fiber OPtics only installed to the street service coming into the house is copper. Thecnician stated that wouldn't be a problem. Technician left without completing the service. RE: remotes were not set up, and we later determined the speed of service didn't change from standard to fiber optics. The net result was the tv menu took several seconds to load and occassionally timed out/stalled in the middle of a show. recording is intermittent too.
A few week later I stopped by the store to see an example of how the service should function. Sales associaed confirmed there were issues with our installation and sent another technician out . The technician proceeded to install in a different manner. Left with the speeds still the same.
We continue to receive service that is no way resembles fiber optics. I called technical support to discuss and they said they didn't see any issues. Speed tests have always supported that fiber optics was not meeting expectations (or even half the speed).
02/25 I stopped in the store to cancel my TV service and was going to keep the internet and ask for help. Sales Associate Cancelled tv Service and said that no monies paid for future services woiuld be refunded even if it was bad service. I determined it was good business cancel all services and look for a more responsive and professional service.
Norfolk Cell Phone Companies Provider Name Locked
still owes me for monthly prepayment.
- Laurie A.
F

Rating
I was notified that they are no longer going to going to be carrying the wireless prepaid services through
Norfolk Cell Phone Companies Provider Name Locked
, and I was told that we need to switch to the wireless carrier of our choice. I was given 3 weeks to switch to another carrier, and I was informed that I would have to use the balance of the prepaid phone or the minutes would be forfeited. My issue is that the phone is my Aunt's, who is currently out of country, and there would be no way that $80 worth of minutes would be used within 21 days. After being bounced around several customer service agents, I was given the run around that I was unable to speak with them, not a manager. It's very frustrating that I was unable to talk to someone that would understand the issue of in no way being able to use all of these minutes within a short period of time. What I am seeking would be a credit for some of the money that I have for the prepaid for the talk minutes. I just think that is a lot of talk time to ask any customer to use within a 3 week period.

This is a very poor business practice and it is very frustrating that customer needs/money is not being considered within this scenario.
- Torey T.
A

Rating
Their rates are phenomenally low, they use AT&T's network so they offer great coverage and even better service because it is not AT&T service. Every time I call them, they answer within the first ring. They will activate phones from other carriers for free, all you need is the
Norfolk Cell Phone Companies Provider Name Locked
chip. Additionally they will give you a discount if you are an AARP member. I have had extremely good service with them. They will even offer you a loaner phone if yours needs repair that you may keep until they fix yours. This is a great company!
- Herschel L.
F

Rating
I asked to keep my phone number, but was told it was not available and would take a couple days. I went in the
Norfolk Cell Phone Companies Provider Name Locked
store and told me I could purchase a new phone with a new contract and would be able to switch the numbers. A few days later, I got notified the number was available. I did the process as I was told and the person I was speaking with started talking like I was cancelling even though I tried explaining I was just transferring my number. We checked our statement, and they had charged us two cancellation fees of over $300. We spent over 13 hours in
Norfolk Cell Phone Companies Provider Name Locked
stores over the next couple weeks talking with customer service trying to get everything straightened out. They thought we were trying to pull a fast one and we could not get anyone to understand our problem. The worst part was the representatives in the store understood our problems, but when they spoke with their higher-ups, they thought we were trying to get away with something and were just rude and mean. We broke down everything that was wrong on our bill (including missing data for our phone and tablets) and we heard one of the supervisors say 'Well they are just nit-picking.' My wife broke down in tears and one of the representatives there said this was borderline criminal.
- Jeffrey A.
F

Rating
TERRIBLY, because we were sold their minimum internet speed package which they thought would be adequate for my wife and I because we are retired and only use our PC for email and web searches & news. They sold us this minimum rate package because it was easier to GET US TO BE NEW CUSTOMERS. Sure enough, right away we experience slow internet speeds plus drop-outs (stopped internet communications). Then after getting 3 fines of $15 each for going over the
Norfolk Cell Phone Companies Provider Name Locked
digital limit (total accumulated bits used in the month), we decided to cancel their total service. NOTE: we were NOT INFORMED verbally or in writing AHEAD OF TIME that we would get fined like this BESIDES being subjected to the slow internet speed with frequent internet drop-outs. I sent a complaint and termination letter to the
Norfolk Cell Phone Companies Provider Name Locked
Correspondence Team on 12/17/14 stating that we were terminating their service which we wanted to end on around 12/24/14. On 12/13/14 we paid a $293.21
Norfolk Cell Phone Companies Provider Name Locked
bill for their equipment, service, some of the multiple $15 fines and taxes/fees. Recently, we have received another
Norfolk Cell Phone Companies Provider Name Locked
bill of $354.03 for additional charges for continued service ($86), increased speed capability ($42), additional over the digital limit fines (4 more at $15 or $60), taxes/fees and other as yet unknown charges. A
Norfolk Cell Phone Companies Provider Name Locked
person told me that the $86 charge is for their "Jet Pack" (modem) which we had informed them as being terminated BUT WHICH
Norfolk Cell Phone Companies Provider Name Locked
STILL CHARGED US FOR AT LEAST ANOTHER MONTH. NOTE: My complaint letter of 12/17/14 stated that we were terminating their service PLUS I DISCONNECTED their Jet Pack which we bought RIGHT AFTER sending them the 12/17/14 complaint and termination letter. If interested in trying to resolve this issue between us and
Norfolk Cell Phone Companies Provider Name Locked
, please provide me your Complaint Resolution Department email address because I would like to email you our original 12/17/2014 complaint and termination letter which I sent to the Correspondence Team of
Norfolk Cell Phone Companies Provider Name Locked
in
Norfolk Cell Phone Companies Provider Name Locked
, CT. I also would like to send you my second complaint letter which I going to send to
Norfolk Cell Phone Companies Provider Name Locked
, President of the Pacific Northwest Region of
Norfolk Cell Phone Companies Provider Name Locked
as soon as I get his email address (hopefully by tomorrow).
- BARBARA H.
F

Rating
Consumer ALERT:
We bought and recommended this service to our family and friends, but since then learned one thing. IF you are away from your relatives, like we are from our elderly, handicap father with dementia and the equipment is not working, like in our case - the equipment was defective, and not working for several months until we got to dad's for the holidays. YOUR MONTHLY PREMIUMS will still be charged to your credit card.
AWARD for Worst Customer
Norfolk Cell Phone Companies Provider Name Locked
ce:
Just spoke to a woman who identified herself as SANDY, a SENIOR Customer Service Representative from GREAT Call in Carlsbad/San
Norfolk Cell Phone Companies Provider Name Locked
. This individual should be FIRED or retrained to the warehouse. When I asked this SENIOR Representative how they warn elderly folks and their families when their service is not working and whether they stop charging us for service that is not working due to their own equipment not working, she started with an attitude that was unacceptable & offensive.
SUGGESTION;
Very disappointed on a service we recommended to family and friends, and UNTIL they put into place MECHANISMS that alert families that an equipment is not working and stop billing them until the equipment is working again - Stay away from these folks.
- Augusto F.
F

Rating
They did not advise me that my phone would not work outside of the area I live in. The first contract I had with them was 25 cents per minutre but then when I renewed it in november of 2014 they told me I could get it for 10 cents a minute...When I could of been paying that all along. My biggest issue with them was them not telling me before hand my phone would not work outside of PA though.
- Roger W.

Cell Phone Companies in Norfolk

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A T & T GLOBAL NETWORK SVC

3025 GUM CT
Chesapeake

A T & T GOVERNMENT SOLUTIONS

2901 S LYNNHAVEN RD
Virginia Beach

A T & T WIRELESS

4655 MONTICELLO AVE
Williamsburg

A T & T WIRELESS

1412 GREENBRIER PKWY
Chesapeake

A T & T WIRELESS

1401 GREENBRIER PKWY
Chesapeake

A T & T WIRELESS

4200 PORTSMOUTH BLVD
Chesapeake

A T & T WIRELESS

606 HILLTOP WEST SHOPPING CTR
Virginia Beach

A T & T WIRELESS

701 LYNNHAVEN PKWY
Virginia Beach

A T & T WIRELESS

2720 N MALL DR
Virginia Beach

A T & T WIRELESS

4336 VIRGINIA BEACH BLVD
Virginia Beach

A T & T WIRELESS

2052 S INDEPENDENCE BLVD
Virginia Beach

A T & T WIRELESS

2165 GENERAL BOOTH BLVD
Virginia Beach

A T & T WIRELESS

4554 VIRGINIA BEACH BLVD
Virginia Beach

A T & T WIRELESS

1100 N MILITARY HWY
Norfolk

A T & T WIRELESS

1194 AZALEA GARDEN RD
Norfolk

A T & T WIRELESS

880 N MILITARY HWY
Norfolk

A T & T WIRELESS

300 MONTICELLO AVE
Norfolk

A T & T WIRELESS

12300 JEFFERSON AVE
Newport News

A T & T WIRELESS

4994 MERCURY BLVD
Newport News

A T & T WIRELESS

10 TOWN CENTER WAY
Hampton

A T & T WIRELESS

1800 W MERCURY BLVD
Hampton

A T & T WIRELESS

5007 VICTORY BLVD
Yorktown

A T & T WIRELESS

4006 VICTORY BLVD
Portsmouth

ALLTEL

101 MOUNTS BAY RD
Williamsburg

ALLTEL

731 E ROCHAMBEAU DR
Williamsburg

ALLTEL

4615 MONTICELLO AVE
Williamsburg

ALLTEL

836 EDEN WAY N
Chesapeake

ALLTEL

4300 PORTSMOUTH BLVD
Chesapeake

ALLTEL

2448 CHESAPEAKE SQ
Chesapeake

ALLTEL

237 CARMICHAEL WAY
Chesapeake

ALLTEL

1201 N MAIN ST
Suffolk

ALLTEL

1612 LASKIN RD
Virginia Beach

ALLTEL

1628 LASKIN RD
Virginia Beach

ALLTEL

2173 UPTON DR
Virginia Beach

ALLTEL

2029 LYNNHAVEN PKWY
Virginia Beach

ALLTEL

4525 COLUMBUS ST
Virginia Beach

ALLTEL

1 COLUMBUS CTR
Virginia Beach

ALLTEL

5 COLUMBUS CTR
Virginia Beach

ALLTEL

6210 E VIRGINIA BEACH BLVD
Norfolk

ALLTEL

5802 E VIRGINIA BEACH BLVD
Norfolk

ALLTEL

300 MONTICELLO AVE
Norfolk

ALLTEL

12274 JEFFERSON AVE
Newport News

ALLTEL

2040 COLISEUM DR
Hampton

ALLTEL

2601 GEORGE WASHINGTON MEM HWY
Yorktown

ALLTEL

804 HIGH ST
Portsmouth

ALLTEL

15001 Jefferson Ave
Newport News

AMERICAN TOWER CORP

456 BARNES RD
Suffolk

AT&T

1412 Greenbrier Pkwy
Chesapeake

AT&T U-verse

141 SW Wilshire Blvc

ATX COMMUNICATIONS INC

32 HOLLY DR
Newport News

BROADWING COMMUNICATIONS

11817 CANON BLVD
Newport News

C.S.T. Computer Repair

3018 victory blvd
Portsmouth

CAVALIER TELEPHONE

287 INDEPENDENCE BLVD
Virginia Beach

Conquer Your PC

7701 Baymeadows Circle West

COX COMMUNICATIONS

19230 ELTHAM RD
Norfolk

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

GENERAL DYNAMICS CORP

7025 HARBOUR VIEW BLVD
Suffolk

Google Voice

1600 Amphitheatre Parkway

iPhone Repair VB inc.

321 Johnstown Road
Chesapeake

Jupiter Computer

9610 Warkwitk Blvd
Newport News

LEVEL 3 COMMUNICATIONS

5700 LAKE WRIGHT DR
Norfolk

LEVEL 3 COMMUNICATIONS

2600 ELTHAM AVE
Norfolk

MAS TEC

1868 MOUNT PLEASANT RD
Chesapeake

Money Makers Inc.

901 Town Central Blvd.

My Utility Brokers

9344 Tarryton Ave.

NORTEL NETWORKS

1 COLUMBUS CTR
Virginia Beach

NTELOS

710 HILLTOP NORTH SHOPPING CTR
Virginia Beach

NTELOS

701 LYNNHAVEN PKWY
Virginia Beach

NTELOS

1615 GENERAL BOOTH BLVD
Virginia Beach

NTELOS

2332 TODD CTR
Hampton

NumberGarage.com

4322 Harding Pike, STE 417

Phone Power

20847 Sherman WY

Push Button Promotions

248 play dr.
Virginia Beach

R SOLUTIONS

2444 CHESAPEAKE SQUARE RING RD
Chesapeake

SilentPocket

2000 McGregor Dr

Straight Talk Wireless

9700 NW 112 Ave

SUN COM

600 INDEPENDENCE PKWY
Chesapeake

SUN COM

2600 ELTHAM AVE
Norfolk

T-MOBILE

940 CEDAR RD
Chesapeake

T-MOBILE

233 INDEPENDENCE BLVD
Virginia Beach

T-MOBILE

1153 N MILITARY HWY
Norfolk

T-MOBILE

1 NAB LITTLE CREEK
Norfolk

T-MOBILE

1 NOB
Norfolk

T-MOBILE

300 MONTICELLO AVE
Norfolk

T-MOBILE

12266 JEFFERSON AVE
Newport News

T-MOBILE

2067 W MERCURY BLVD
Hampton

T-MOBILE USA

4032 VICTORY BLVD
Portsmouth

TextSprout, LLC

1969 S. Alafaya Trail, #164

US LEC OF VIRGINIA INC

477 VIKING DR
Virginia Beach

VERIZON

4001 VIRGINIA BEACH BLVD 105
Virginia Beach

VERIZON

4654 HONEYGROVE RD
Virginia Beach

VERIZON BUSINESS

150 Boush St Ste 300
Norfolk

Verizon Cable

Portsmouth

Verizon Wireless

1157 Nimmo Pkwy
Virginia Beach

Wireless Conx

47 east queens way #207
Hampton

Shop Local Cell Phone Service Services in Norfolk

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