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He took the measurements and then we selected a color that coordinated with existing solar shade, because it was almost the same color.
This is where the story gets ridiculous. The installer didn't show up for the first scheduled appointment and the owner of Universal was somewhat apologetic. I understood because in New
The installer showed up and was escorted to my apartment by the building staff. He called me to ask which bedroom the shades were supposed to go in, and did I have a step ladder. I told him which bedroom (the smaller one with green paint) and instructed him on where to find my step stool.
I received a call from the installer and the owner of Universal informing me that one of the shades was not fitting the window. He thought it would fit if he reversed the solar shades but the seam for the solar shade would be exposed. I asked him if he thought the seams looked badly, and he said no. Also, according to the installer, the measurement taken was wrong.
When I arrived home after work I discovered that the one shade that he did install WAS INSTALLED IN THE WRONG BEDROOM. I was very upset when I called Universal only to be told for the second time (the installer said it the first time) that I should have stayed home for the installation. When I inquired of the installer when he would return to install the proper shades in the proper room he said "in about a week." The response from Universal was defensive and patronizing. The installer came back the next day only because I had to argue with Universal. Miraculously, when the installer came back and installed the shades in the right room, they fit.
The product that was installed is not the color I picked out, which was almost identical to the color of the solar shades. The ones that arrived and were finally installed are practically yellow in color, not the off white of the existing shade. The pull strings are the quality of a clothes line rope. My husband had to reverse the controller that was screwed into the wall backwards by the installer. The installer caused the strings to be
The solar shades I bought from the Shade Store were perfect and the whole process was impeccable. They were also a bit expensive, but now I know why. And, I was never home for the installation (9 shades in total). The solar shades were also made beautifully.
Finally, the installer had to come back yet a third time, because he forgot to put the solar shades in the Master bedroom back in the position they were when he originally found them, without the seem showing (which look terrible by the way). He was also kind enough to leave foot prints on my custom cabinetry.
In the end, I'm happy with the product. The service was good, the installers were respectful and neat. In the end, this purchase was driven by a coupon but the overall project seemed expensive for two window shades.
The one-stop shopping at home really saved time and energy and the fabric and blind selections were terrific. I only wish they
could have done the re-carpeting in the room which remains to be done.
I would highly recommend
Shades work well, but don't really block out the sun, wish I had understood that earlier and bought more effective ones.
Nice job on upholstery, but next time I'd check out the fabric ahead of time. It's really nice, but I may have chosen a different color.
I would use
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