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New York Moving Articles
Moving reviews in New York
An expensive piece of French crystal glassware, discontinued and probably not replaceable, broken. An expensive artisan clock, by an artist who is no longer creating his pieces, broken and not repairable. A wood cuckoo clock with the bird at the top broken off, small slivers of wood missing, packed with the weights still attached to the chains, with broken chains to boot. A huge expensive
I had told Mr.
Although I gave Mr.
I believe that a number of items which are missing are either 1) also still on the truck or 2) were deliberately taken. None of it is extremely valuable, such as huge packages of paper towel, some cleaning tools, etc. , the coffee grounds container for my coffee grinder, four unopened
I had a good number of items which were not going with me, and which were slated for charitable contributions. When I told the men they could take a "few" things, and pointed out what they could take, they ran through the house like looters in a B movie, and cleaned me out of just about everything. They did this so quickly, I wasn't even aware of how much was gone till later.
The cost to me, and the heartache associated with things which I can not even replace, has caused me extreme stress. Moving itself is extremely stressful, and this experience has made it even worse. I am going to have to pursue him for reimbursement, and for the items which he refuses to return to me, but that will hardly mitigate the anxiety he has caused me.
Stay as far away from this company as you can. This was not just an unfortunate situation with some damage - it was a travesty. This man should not be in business.
The first day of the move,
They asked occasional questions, but for the most part, the men proceeded speedily. They found legitimate problems and pointed them out, such as a lamp with a broken base that was unsafe and my sofabed with a broken frame that I didn't even realize. My doorman took a look at the truck being loaded and said admiringly, "Wow, they sure know how to pack a truck."
The crew asked if I had particular concerns. I had four pieces of furniture I was especially worried about: an antique gate-legged table, a two-piece huge hutch, a painted highboy and a slate-topped table. They paid attention, vigilantly preparing and moving these items safely.
At my new place, they unloaded quickly, no gauged or nicked walls, no scraped floors. Again, they had a system where
And, nothing, absolutely nothing, was broken or damaged.
I have raved about Big
The only objection I had was their default labeling of all our electronics (including a brand new flat screen 47" LG HDTV) as "used, broken, gauged, scraped" in their forms. When we asked about it, the 'head' mover became downright rude. He finally had to call his office and they convinced him to cross out those adjectives in their inventory. He kept arguing it was standard for all things. (But really... how can a brand new TV be 'gouged'?) That took about 45 minutes of arguing and his
As with the previous move, we got a free estimate (from a very friendly and professional estimator-- and the estimate was spot on). We were given a number of options (including storage, etc.) which was especially helpful as our closing was rescheduled a couple of times. Vivanne and all the representatives I spoke with in the office were incredibly helpful, accommodating and understanding (we had to reschedule our move several times). The crew arrived a couple of minutes early (for a 7:30 am move) and worked very quickly (and seemingly without a break) getting us out of the apartment.
The cost is dependent on timing and all 5 guys were working at top speed for the entire move. The crew were friendly, professional, gentle with our stuff and amazingly quick. Moving is always stressful but the Big
We were moved in to our new house before 4pm yesterday (including a stop to clear out our storage locker), which allowed us to start unpacking and be back at work today, which I think is incredible. Hopefully we'll not have to move again for years, but if we do, they'll certainly be our only call. I recommended them to my mother-in-law for her move and they did a similarly superb job. Her move also came in under the quoted price.
We think we're the best, and we can prove it.
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