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My husband and I were moving from our 2 bedroom apartment in Manhattan to a townhouse in DC. The first round of the move (loading from nyc apartment to truck) was ok. They ended up charging us extra for things that we were originally told were included in the price. The second round of the move (from nyc to dc) was beyond awful. When our items were picked up from NYC, we did not have an address in DC. Accordingly, our items were stored in their facilities for a few months. Once my husband and I were ready to provide a delivery address, I called
When the items were delivered to DC, there were only 2 guys to handle the move. One of them was extremely careless. He kept dropping our boxes, dragging large pieces of furniture on the brand new hardwood floors (we ended up with numerous deep scratches), bumping items into walls and doors (we have holes on our doors and dents in our walls, and our banisters have wood chipping off). Even though we politely requested that he would be more careful, he continued his careless acts. At the end, we were left with so many damages in our brand new house. It was very sad to watch this scene, and the fact that he ignored our warnings made it even worse.
On top of these, some of our furniture was damaged -- just a few examples: mattress had a tear, glass coffee table top was chipped, and lamp shades were broken. Yet, I was more concerned about the house since I can replace the items more easily than fixing floors, walls, doors and banisters.
Regardless of everything, we still tipped them over $150 for their work. I did not blame the two guys. It was wrong that only 2 people were sent. I thought it was the company's fault for not providing enough people for the move, and for not training their employees on how to move items and how to treat customers.
When we reported the damage to
Other than a lady in their accounting, everybody else was not pleasant to work with. They were extremely friendly when they were giving us an initial quote, but once we signed the contract with them, they could care less.
Using them was an EXTREMELY BAD decision. I usually do not write very long reviews like this, but I wanted to share this experience with everyone and warn you about this company so you do not have to go through the same experience (and end up with damaged items and a ruined home). There are a lot of quality moving companies out there. I should have stuck with the one I regularly use, but the quote from
I should have known better. A learning experience. I hope this review helps you.
On the day of the move, the moving crew showed up exactly on time, and with four people instead of three which turned out to be a great help. Given that we had more belongings than indicated in the initial estimate (my only suggestion for Roadway would be to consider doing on-site estimations where possible), the crew moved quickly and had everything packed in the truck within 2-3 hours. They even helped pack up a few last minute things and provided an extra box at no charge. They were very careful with our belongings and wrapped up all the furniture for protection.
At the new apartment, the crew was again very efficient in unpacking everything even though they had to deal with a long walk to the service entrance and from there another long walk to the elevator. The fourth man helped turn the job into only 6 hours overall when otherwise they might have been working much longer, so this saved some time and money.
Overall, I'm very pleased with Roadway, the whole experience was relatively painless (moving is always a pain) and the staff and moving crew were all very professional. Another big plus is you can't beat their rates - even though the job went well beyond the coupon time, the total ended up being well below quotes from other moving companies. Highly recommended, would use again.
His estimate for the move came in right on the money, and his estimate for packing $250 lower...he and his workers were on time,
worked hard, and very polite.
They wrapped or taped everything, and I mean everything....from pictures to boxes of tea.
He had all ready moved some people I work with, and another friend will now use him based on my experience.
Moving is tough but
Long Story: The Craigslist ad says "We are known for our punctuality, reliaility [ and Always Show up Ready To Move!!"--except today, apparently. I called yesterday needing two men and a truck to move a piece of furniture for me today. "Okay," the man said between mouthfuls of food, "Text me the details." I did. He texted, "Ok" in response. I texted the next morning to ask a question. No response. I texted fifteen minutes before we were to meet to see if he was close--or even coming at all. No response. I called and left a message. No response. I left 30 minutes after our meeting time without my purchase.
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