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We received a recommendation for A&T from a friend. She said they were "efficient, brought alot of people and were really nice". She also said they were affordable.
We got a quote from them for $800 to move 2 rooms of our stuff from Flatiron to Midtown. Not bad, right? When they arrived everything our friend said was correct. They were nice, brought alot of people and loaded our stuff into their truck within 2 hours. At that point, I was already getting ready to recommend them to 2 other friends whom I knew were moving in the next few months... BUT that is the point where the good times end.
We met them at our new apartment and watched as they efficiently started bringing in our stuff into the apartment. Unfortunately I noticed our desk was missing pieces and was leaning at a 45 degree angle. One of the support beams had cracked off. While I was seeing if there was any way to salvage the table my wife then noticed that the top of our coffee table had cracked off as well. Not good, but they were soo nice, My initial thought was that we could come up with a decent compromise - even if it meant some red tape going through their insurance...
Art (I believe the A in the name) was overseeing the move so we immediately spoke to him about it. I can't tell you how quickly his warm smile morphed into...well... something else... His reaction was that our furniture was poorly made and that the wood was of a bad quality. Thus, he claimed it was not his fault. Despite our questions on how these damages could occur without any fault of his company, he kept pointing back (over and over and over) to the fact that our furniture was made of a poor quality. We then asked him about his insurance policy. He responded that he would submit it, IF we had the receipts - But even then, it probably wouldn't be accepted because... Wait for it... Our furniture was made of a poor quality.
That might be true, but we thought it was of at least decent quality. The desk cost us $300 and was from Crate and Barrel. Unfortunately, it has been discontinued so i can't provide a link. The coffee table cost us $1,195 and was purchased at BoConcept. Here is the link:
We told him we would eat the cost of the desk, because we "ONLY" paid $300 but we would like to submit our receipt for the coffee table.
This is what he just wrote us:
Date: April 5, 2013 8:18:32 PM EDT
Subject: Re: BoConcept Receipts
The certificate of insurance that was submitted to your building only covers liability for damage to the building,it does not cover property damage to your furniture.your furniture is very poorly made and we did not do any damage whatsoever to any of your furniture.We did the best we could covering and protecting your furniture.your coverage is 60 cents per pound for your cofee table which weighs about 20 lbs .so I can send you a check for $12.00 you singed the contract agreeing to that.
(forget about the fact that they mention "Furniture Protection" on the services page of their website...)
So there you have it. For the record, the movers were all nice guys and were efficient - but the lack of accountability at the mgmt level and furniture insurance is unacceptable. So in my opinion, use these guys at your own risk if you think you own furniture someone can simply
I've also included a pic of the coffee table. I don't have one of the desk because we threw it away. To Art's credit he did offer to throw it away for us "free of charge."
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